Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Awesome winter mountain experience overall

Posted Feb 9, 2015
Pros: Ski lift in the backyard, friendly service.
Cons: Jacuzzi tubs inside and out were just about 1..2°F hotter than most people would prefer. Would like to know up-front that car storage fee is $50/day.
Location: Ski Beaver Creek! What a great set of trails
Staff is pleasing to deal with at all times. If you need to kill a little time between events, the game room has Galaga and pac-man ! Wow! Restaurants are great and the decor is pleasing.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Great hotel but Staff needs better training

Posted Jan 4, 2015
Luxurious hotel but the service needs to be improved. I realize that it was because of the seasonal staff that did not receive proper training. Our room service order was wrong and incomplete in a numerous amount of occasions. Whenever I called anybody on the hotel phone I always failed to receive an answer. Nobody knew anything about anything. on one such occasion we called the concierge and asked if there was a breakfast buffet. They replied with the usual I don't know. However an hour later they called back claiming that there was one. And there was. After all of this poor service, they comped all of our food purchases, which was kind of them. Mainly we got 2 1/2 star service for a five-star hotel.
5 out of 5
Recommended
for Couples
by Taylorfrom New York, NY

Wonderful ski resort

Posted Mar 25, 2014
I grew up skiing on this mountain, and it turned out to be an amazing short vacation to treat my husband for all his hard work. Absolutely everything about this place is well thought out, from the three separate gear stores, the slippers in the hall for after you ski and don't want to wear your boots in, the fabulous restaurants, the myriad activities, and of course, the wonderful ski in-ski out. If you're looking for a place with all the class of Vail but none of the pretentiousness, this is the place for you!
5 out of 5
Recommended
for Everyone
by Marciafrom West Monroe, LA

Beautiful hotel right next to the ski lift!

Posted Mar 14, 2014
Pros: Everything
This amazing property and staff made our family ski trip the best vacation. The amenities are second to none. We have a child with special dietary needs and the staff and the chef made sure he was taken care of in every way. Extraordinary service with a personal touch. After spending time as guests will never want to stay anywhere else while skiing in Colorado!!! Thank you Ritz Carlton.
3 out of 5
Recommended
for Families
by A verified traveler

A bit dissapointed

Posted Feb 20, 2014 on Hotels.com
The hotel is beautiful and comfortable. Regrettably, it is lacking much on service. While the staff is attentive the fail to follow through, food service is very slow and not able to personalize or accommodate special requests. Not convenient if you are not skiing at their slopes which is a bit tricky as they do not have a kids ski school on site and are not well coordinated with the school at Beaver Creek. And finally, other than coffee and tea in the morning, there is not other complementary service. Hot chocolate for the children is charge as are all other apre ski rituals. Does not look good for a hotel of this level.
4 out of 5
Recommended
for Everyone
by ktfrom denver

Good but expected more

Posted Feb 3, 2014
Hotel is beautiful and classy. But for the price I expected better service and a more welcoming atmosphere. The valet staff gets big props for service and friendliness
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente hotel con una ubicación inmejorable

Posted Jan 27, 2014
Pros: es un hôtel muy completo en general, la atención del personal excelente
Cons: Quedo pendiente de cancelación de parte de Expidia para con el hotel la primera reserva realizada y cancelada de inmediato (reemplazada por la usada)
Location: excelente
Excelente volveremos a realizarla
3 out of 5
by A verified traveler

Very nice, but very inconsistent.

Posted Dec 29, 2013
3 out of 5
by A verified traveler

Very nice, but very inconsistent.

Posted Dec 29, 2013
5 out of 5
Recommended
for Everyone
by Lori

Great hotel - Great people

Posted Oct 28, 2013
The rooms are fabulous. The people were very accommodating. Loved the fire outside every evening. Food delicious too.