Ratings based on 58 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston, TX
Awesome winter mountain experience overallPosted Feb 9, 2015
Pros: Ski lift in the backyard, friendly service.
Cons: Jacuzzi tubs inside and out were just about 1..2°F hotter than most people would prefer. Would like to know up-front that car storage fee is $50/day.
Location: Ski Beaver Creek! What a great set of trails
Staff is pleasing to deal with at all times. If you need to kill a little time between events, the game room has Galaga and pac-man ! Wow! Restaurants are great and the decor is pleasing.
for Couplesby Thomas from Denver, CO
Great place to be and to ski.Posted Jan 21, 2015 on Hotels
Went for a ski / holiday weekend trip, and it was an amazing experience. This property is definitely worth the hefty price: all the staff members were wonderful, the ski & boot valet was great, and it's overall a nice place to be. We will definitely return.
for Everyoneby A verified traveler from W
Great hotel but Staff needs better trainingPosted Jan 4, 2015
Luxurious hotel but the service needs to be improved. I realize that it was because of the seasonal staff that did not receive proper training. Our room service order was wrong and incomplete in a numerous amount of occasions. Whenever I called anybody on the hotel phone I always failed to receive an answer. Nobody knew anything about anything. on one such occasion we called the concierge and asked if there was a breakfast buffet. They replied with the usual I don't know. However an hour later they called back claiming that there was one. And there was. After all of this poor service, they comped all of our food purchases, which was kind of them. Mainly we got 2 1/2 star service for a five-star hotel.
for Couplesby Taylor from New York, NY
Wonderful ski resortPosted Mar 25, 2014
I grew up skiing on this mountain, and it turned out to be an amazing short vacation to treat my husband for all his hard work. Absolutely everything about this place is well thought out, from the three separate gear stores, the slippers in the hall for after you ski and don't want to wear your boots in, the fabulous restaurants, the myriad activities, and of course, the wonderful ski in-ski out. If you're looking for a place with all the class of Vail but none of the pretentiousness, this is the place for you!
for Everyoneby Marcia from West Monroe, LA
Beautiful hotel right next to the ski lift!Posted Mar 14, 2014
This amazing property and staff made our family ski trip the best vacation. The amenities are second to none. We have a child with special dietary needs and the staff and the chef made sure he was taken care of in every way. Extraordinary service with a personal touch. After spending time as guests will never want to stay anywhere else while skiing in Colorado!!! Thank you Ritz Carlton.
for Familiesby A verified traveler
A bit dissapointedPosted Feb 20, 2014 on Hotels
The hotel is beautiful and comfortable. Regrettably, it is lacking much on service. While the staff is attentive the fail to follow through, food service is very slow and not able to personalize or accommodate special requests. Not convenient if you are not skiing at their slopes which is a bit tricky as they do not have a kids ski school on site and are not well coordinated with the school at Beaver Creek. And finally, other than coffee and tea in the morning, there is not other complementary service. Hot chocolate for the children is charge as are all other apre ski rituals. Does not look good for a hotel of this level.
for Everyoneby kt from denver
Good but expected morePosted Feb 3, 2014
Hotel is beautiful and classy. But for the price I expected better service and a more welcoming atmosphere. The valet staff gets big props for service and friendliness
for Everyoneby A verified traveler
Excelente hotel con una ubicación inmejorablePosted Jan 27, 2014
Pros: es un hôtel muy completo en general, la atención del personal excelente
Cons: Quedo pendiente de cancelación de parte de Expidia para con el hotel la primera reserva realizada y cancelada de inmediato (reemplazada por la usada)
Excelente volveremos a realizarla
by A verified traveler
Very nice, but very inconsistent.Posted Dec 29, 2013
by A verified traveler