Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Nice hotel, but more attention to detail needed

Posted Mar 27, 2015
Very nice boutique hotel. The staff of the hotel is great. However, we had problems with the toilet (which repeated clogged), the safe (which had to be opened with a hacksaw due to some defect), the tv remote (which had to be replaced) and the shampoo (which had to be replaced as well because it was watery). Also, although the base camp is very conveniently located, the staff at the base camp is not as helpful and seemed to stand around until specifically asked to help.
4 out of 5
Recommended
for Couples
by A verified travelerfrom california

Nice location, helpful staff

Posted Mar 19, 2015
Pros: Location and ski rental Helpful staff
Cons: More a la carte breakfast options, like fresh fruit and vegetables
Location: Ski, ski, ski
Base Camp is great to get your ski rentals. The staff is very helpful and the location is very convenient. The rooms are spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 16, 2015
Cons: Only the pillows which are actually very bad.
Great experience; friendly staff; great location; probably best hotel in Vail
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pleasantville, N.Y.

Awesome facility and location. Helpful staff will

Posted Jan 19, 2015
Pros: Buffet breakfast, pool/exercise room, spa, the lobby/library, and the location makes this a perfect vacation.
Cons: See above.
Location: Everything is available by foot. Great restaurants, the museum, and the best in skiing.
Had great time. Only 2 negatives were that the room was too hot/we eventually learned how to put on air conditioning, and our rooms were located on the first floor where we heard every truck and vehicle outside in the morning/we are late risers when on vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming, Well located and Wonderful Staff

Posted Jan 9, 2015
Pros: The exemplary service. Everyone wears a smile and is very attentive to the guests.
Cons: The jacuzzis did not work properly all of the time. More variety of food and more tables at Frost.
Location: The hotel is in the village so shopping, eating options and the ski mountain are all close by.
This beautiful boutique hotel is well located in Vail village. They provide ski and boot service in the hotel and your equipment can be picked up and stored at the base of the mountain during your stay. From the minute you arrive, you are greeted by a member of the staff who welcomes you and gives you a tour of the facility. The rooms are spacious and there are complimentary amenities, soft drinks, water and snacks replenished in the room each day. The staff will provide a ride for you wherever you want to go (shopping, grocery store, restaurant, etc…) Off the lobby is a bar named Frost which also has light snacks and appetizers. Lenora is the main restaurant. We had a beautiful dinner there on New Year's Eve. The food was delicious and beautifully presented. My husband had the breakfast buffer one morning. He found it to be "average and expensive for what it provided." There are several jacuzzis/hot tubs which we used on a daily basis. I also had a massage at The Spa. It is small but very nice. The entire staff at this hotel was always friendly, helpful and caring. We would definitely return again.
5 out of 5
Recommended
for Getaway With Friends
by Danielafrom Denver

Winter in wonderland!

Posted Jan 7, 2015 on Hotels.com
My daughter and 3 friends from South Carolina enjoyed their stay tremendously! The Sebastian represented Colorado beautifully! Daniela
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Overpriced for what you get

Posted Jan 5, 2015
Cons: security
The hotel is very beautiful and the staff was very friendly. There wasn't anything special about the room. No mini-bar and TV was comcast cable and didn't even include any premium channels. There was a DVD player in the room but we didn't find out until our 5th day there that you can get movies from the hotel to watch. The staff didn't let us know about any of the extras the hotel offers. We were however informed by a notice in the bathroom that if you take the shampoo bottle with you there is a $20 charge. Really? at $800 a night you think they can throw in the soap. No security in the building or in the room. There was a safe but didn't have a locking mechanism on it. Maid was in our room and let us in the room without checking who we were.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pawleys Is, SC

Great staff,clean comfortable top to bottom. Great

Posted Dec 17, 2014
Pros: location and staff
Cons: no issues.
Location: center of Vail so every thing within easy walking distance.
Staff very friendly and helpful from first to last days of our stay. Layout of lobby and lounge is great for meeting other guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

great staff!

Posted Dec 13, 2014
Kiki was wonderful! Buy her a drink! She remember my name the next morning; so sweet!
5 out of 5
Recommended
for Couples
by Michaelfrom Galveston, TX

Getaway to the mountains.

Posted Dec 9, 2014 on Hotels.com
Went for a long weekend getaway. Love this place. The proximity to restaurants and shopping was great and a very easy walk. Would highly recommend this place.