Condo, 1 Bedroom, 2 Bathrooms (Loft) | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of The Wren at Vail

3.5 out of 5
The Wren at Vail
500 South Frontage Road, Vail, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 25 out of 64 reviews" "
Rating 8 - Good. 26 out of 64 reviews" "
Rating 6 - Okay. 6 out of 64 reviews" "
Rating 4 - Poor. 6 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Patti, sacramento

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Elevator needs updating, very difficult getting all the 🎿 stuff and luggage in there as the doors kept closing. Two staff members in the office saw me struggling and no one offered a helping hand.
Stayed 4 nights in Feb 2024

8/10 Good

Thomas

Stayed 4 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Lice maker broken, lamp by sofa no knob. BBQmwas great.
Stayed 7 nights in Aug 2023

8/10 Good

Jeffrey

Stayed 3 nights in Mar 2023

10/10 Excellent

Lana, Westminster

Traveled with partner
Liked: Amenities, property conditions & facilities
We loved our stay at the Wren. We came in to see Nate Bargatze at the Ford Ampitheatre and it was literally right across the street. Loved our room with the loft and full kitchen, 2 bathrooms and king primary bedroom. We want to bring our family back next summer. Hot tubs and pool were fabulous and very relaxing as well! Highly reccommend!
Stayed 2 nights in Aug 2022

8/10 Good

Melony

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large 3 bedroom condo, lots of extra pillows and blankets. Front check in desk ladies were A customer service so impressed with ease and pleasant check in. Extra towels brought to room, a lot of extras in condo. Croc pot, blender, a lot of pots/pans. Furniture and pictures/art are very dated, hung really high:) /couch is good and can sleep 2.
Stayed 2 nights in Jul 2022

8/10 Good

Cecilia

Liked: Cleanliness, room comfort
Great place and location
Great place and location. The road noise is very loud, but location was good. There was a plastic cover on the mattress that was slippery and they used a flat sheet instead of a fitted so it kept sliding and was annoying. There was no sponge/soap in the kitchen for washing dishes. Everything else was great!
Stayed 2 nights in Sep 2021

8/10 Good

Rachel

Liked: Cleanliness
Stayed 2 nights in Sep 2021

8/10 Good

Kay

Liked: Cleanliness, room comfort
Great view outside but not inside
This condo has a great location, right on Gore Creek within easy walking distance to Betty Ford Gardens and Vail Village. However, the unit itself was very tired and worn, with broken kitchen cabinets, terrible lighting, and a worn out living room couch that had taped up rips in it. The king bed in the master bedroom was comfortable and newer. If you are content to endure worn out accommodations to enjoy a beautiful view and location, this is the place.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness
Staff was friendly they had to help accommodate parking for larger vehicle as the assigned space was in an underground garage which wasn't clearly explained during reservation. We have a 2012 Ram 2500 Mega Cab so they had to have us park in guest parking during our stay. Which took us almost an hour to resolve upon check in. Garage height is only 6'7". Condo 203 had a great view of the creek so you could leave the patio open and listen to the water flowing which was relaxing. Condo furnished nicely enough for our stay but the bed was extremely uncomfortable. This property has no A/C but we were lucky enough that they had a box fan in the bedroom closet that we put to use. Property is located at the end of Ford park so it is a bit of a walk into downtown along the creek. However if you are trying to go into Lionshead village it is about a 30-45 minute walk. Condo had all the kitchen items we needed to enjoy a night of dinner being delivered due to the rain. Took us about 15 minutes to figure out how to turn shower on and hot water is sparce.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very outdated plumbing fixtures. Much highway road noise and no a/c. Needs big face lift. Located in convenient area to walk to Vail village
Stayed 3 nights in Jul 2021

10/10 Excellent

Lewis

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2021
Response from David on Feb 24, 2021
Thank you for the feedback. I am so glad you enjoyed your stay!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Full kitchen appliances including pots and pans and dishes. The timer on the fireplace was nice, we really didn’t use the baseboard heaters cause the walls were well insulated. The Wren shuttle takes you right to the base of the Golden Peak lift which was great!
Stayed 3 nights in Jan 2021
Response from David on Jan 23, 2021
Thank you for the great feedback! We are happy to hear you enjoyed your stay with us. Hope to see you on your next trip to Vail!

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort
Will be staying at the Wren again.
The property was in a great location, room was comfortable with an amazing view and staff was friendly and accommodating. Shuttle service takes you to and from the mountain if walking is to far in ski gear. Amenities were great and signing up for hot tub use was seamless. Will be staying at the Wren again.
Stayed 5 nights in Dec 2020
Response from David on Jan 23, 2021
Thank you for the great feedback! We are happy to hear you enjoyed your stay with us. Hope to see you on your next trip to Vail!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was a little nervous before i showed up because i saw some of the reviews about it being a 20 min walk from the gondola and the rooms being very old im glad to say i was extremely well surprised first of all the room was extremely nice and well maintained i did some shopping around before and it was just as nice as some of the hotels that cost almost double the price as far as location its a 7 min walk from gondola one for those who are not aware that is the main gondola was over all very happy with everything and would highly recommend it to everyone
Stayed 8 nights in Dec 2020
Response from David on Dec 23, 2020
I am so glad to hear you enjoyed your stay. Thank you for the kind words. Happy Holidays!

10/10 Excellent

Gerald M

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time in Vail and The Wren was Just what I was looking for. Low key and away from the main strip, but close enough to walk. The staff was awesome from check-in to check out, anything we needed they were available to meet our needs. The walk over to the town center took 5 minutes which was great and if you ski they have their own shuttle. Hot tub and pool were perfect and their reservation sign up to use them was great with the pandemic going on. It's a little older than other places in town but it's updated and the room was very clean. The view from the balcony was awesome and the free parking was clutch. The staff did a excellent job of wearing mask and following guidelines while still making our stay a great one. Will definitely stay here again!
Stayed 3 nights in Dec 2020
Response from David on Dec 23, 2020
I am so glad to hear you enjoyed your stay. Thank you for the kind words. Happy Holidays!

10/10 Excellent

Ashley

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Must stay here!
My husband and I wanted to go to vail for a mini honeymoon weekend getaway, we didnt want to spend a lot of money on a lot of hotels I came across but feel that the Wren is a diamond there! My husband and I couldn’t believe what a great place we found for the price and discussed how super affordable this would be for a family trip. Our suite had a big master bedroom, private bath, living area, full kitchen, second bathroom, electric fireplace which was perfect, up the stairs was two twin beds in loft area which would be perfect for kids to sleep... and did I mention the wonderful private balcony overlooking the mountains and the creek. Perfect stay and we really enjoyed our time. The staff was very kind and accommodating to any needs we had. We will be staying here again! It’s close to all the shopping and right outside hotel is a short walk to Betty Ford gardens
Stayed 2 nights in Oct 2020

6/10 Okay

Thomas

Traveled with family
Great view/location, but unit needs renovating
The location and view were excellent, but our unit needed renovating. The kitchen and bathrooms are 1980s/1990s vintage and showing wear. The master bedroom sheets were aged. The nighttime lighting outside the unit is very dim. I know from friends that other units are renovated, but you won't know what you get until you arrive.
Stayed 2 nights in Sep 2020

10/10 Excellent

Atul S.

Liked: Cleanliness
Good trip!
Overall great experience, I would do it again!
Stayed 3 nights in Jul 2020

10/10 Excellent

marcus f.

Liked: Cleanliness
Best deal in Vail. Will continue to go back to the Wren!
Best value in Vail
Stayed 3 nights in Jan 2020

10/10 Excellent

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. We were looking for a place to stay while we skied Vail, and the wren advertised itself as close to the mountain. It’s actually a 20-30 minute walk to the lifts in n ski gear. The rooms are very old, and smelled very strongly like way too much furniture polish and moldy carpet, so much it wa difficult to sleep. The ‘shuttle didn't run at all during the day, it’s one wheel drive and bald tires, and they do not run the shuttle in the evenings. We wound up walking to and from Vail Village 20-30 minutes each way to in a snowstorm, with ski gear and then again to go get dinner each night. There is no restaurant or food service near this property. Also The office didn’t open on time and delayed our checkout, so we were late to the gondola, and waited in a 50 minute lift line just to get up the hill. Staff was really rude to us and seemed angry about being there. If you value decent accommodations and nice people, Recommend you stay somewhere else.
Stayed 3 nights in Feb 2020

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyed our Christmas break ski stay!
The Wren is an older building, but the wifi, heating, plumbing, electricity, etc. worked great, so we were very comfy. It's a bit of a walk to the Riva Bahn ski chair, but the Wren provides convenient all-day shuttle service. Walking to center Vail for restaurants was about 10-15 min along a beautiful creek path. Service was exceptional! David the Asst Mgr was wonderful at helping us with a dead rental car battery, as was Bldg Maint pro Ben. Thanks!
Stayed 7 nights in Dec 2019
Response from Todd on Jan 6, 2020
Thank you for the great feedback! We are happy to hear you enjoyed your stay with us and happy to help with the car issues. Hope to see you on your next trip to Vail!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Todd on Dec 23, 2019
Thank you, we hope to see you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Todd on Dec 23, 2019
Thank you, we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Todd on Dec 23, 2019
Thank you, we hope to see you again!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

8/10 Good

barb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Staff was over-the-top terrific!!! View of mountains, creek & locale near Village for full moon Vail Oktoberfest wonderful. Hung a hummingbird feeder from porch & enjoyed the show! Accomodations very comfortable!
Stayed 2 nights in Sep 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Great location and price. A little dissappointing that the rooms did not have coffee in them.
Stayed 2 nights in Aug 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. All the amenities.
The condo was excellent. Fantastic location 3 minds walk from Vail Village. Super spacious condo unit. Clean. Well cared for. Tasteful furnishings/ decor. All the amenities you could want: cooking gear, dining set, new refrigerator, microwave, large screen TVs a spacious living room. Great pool and hot tub area. Highly recommend.
Stayed 3 nights in Aug 2019
Response from Todd on Aug 24, 2019
Thank you for your feedback and we are happy to hear you enjoyed your stay!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Todd on Aug 24, 2019
Thank you for the feedback!

4/10 Poor

Ela, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Wren location is awesome! We didn't like how dated the room is. The décor, dishes, furniture, bedding are awful. The owner of Unit 304 removed the deck which is the BEST part because the room overlooks Gore Creek. The interior was icky, it felt like an outdated basement. This is VAIL! Expected a lot better quality.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, room comfort
Great stay
We had a great stay at the wren. we stayed for a business trip so that I could teach yoga at the Betty Ford Gardens for GoPro. Great location. Condo is a little outdated but clean and functional.
Stayed 2 nights in Jun 2019
Response from Todd on Jun 25, 2019
Thank you for staying with us and the nice feedback! We hope to see you again in the future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wren has it all!
The Wren is in a great location in Vail. It has all the amenities you could ask for! Pool, Hot tubs, Towels & Kitchen appliances. Easy walk to Vail Village.
Stayed 5 nights in Mar 2019
Response from Todd on Apr 4, 2019
Thank you for your kind words! We are glad to hear your stay with us was enjoyable. We hope to have you as our guest again in the future

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wren was very comfortable. The only issue was the shuttle stops running at 4:30 pm, so you either have to walk into and from the village for dinner, on not well lit slippery sidewalks, or take a taxi, Uber or Lift. My view of Golden peak slopes was lovely. It was Very clean, well appointed and quiet.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Well loved spot in a perfect location
The Wren is a well loved spot in a perfect location. Our unit had an updated kitchen and baths, but very outdated beds and bedding. While the underground parking was a plus, we arrived when it was snowing and the outdoor corridors didn't shelter us or our luggage from the snow. The shuttle to the base areas was terrific.
Stayed 2 nights in Jan 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular location
The location was fantastic, service was friendly. The murphy bed was a littlw uncomfortable but perfect for a small family
Stayed 10 nights in Dec 2018
Response from Todd Mossa, on Jan 6, 2019
Hello Jason, Thank you for the kind words, and we are glad you and your family enjoyed your stay. We would love to have you and your family back in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Clean room beautiful view and great weather
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room 201 is Awful...Deceptive Photos
My family has owned timeshares at The Wren since the early 80s. The timeshare units that we have stayed in over the years, in general, are kept up and nice. That's not the case for room 201 (a 100% privately owned unit by one individual). That unit doesn't look like it has been updated since the 1970s. Red carpet, a bed that feels like you are sleeping on a box, generally very dirty, plumbing that doesn't always work, mantel falling off the wall, creepy 1970s "eyeball" painting on the wall, etc. Just a very tired unit, right down to the vent that doesn't work in the master bathroom and the wall plugs in the bathrooms that are so worn out that whatever you plug in falls out. I feel very ripped off knowing that I paid over twice what my family did for staying a week in a unit. When we asked The Wren to clean the unit the day after we arrived, we were told "you'll be charged the $100 cleaning fee." I told them that the unit was dirty when we arrived, so if there would be a fee, we needed to be moved to a different unit. They decided to clean the unit at no charge. We spent over $100 buying mattress toppers to try to make the mattress feel "normal". The one good thing is this "modern" unit has VCRs, so be sure to bring your old VHS tapes to enjoy a bit of nostalgia. If you decide to stay at The Wren, you should specifically request to not be placed in Unit 201.
Stayed 6 nights in Jun 2018

4/10 Poor

Faten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
They didn’t clean the unit when we asked them about cleaning the unit they ask for 60 dollars per day and we ask for more towels they ask for 15 dollars We know it is the season and it’s summer but we need the service to be solid not changing with the season The front disk close early The other thing the unit need urgent renovation The only good thing about this property is the location
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Room was nice but needs to be updated.
Response from The Wren Staff on Apr 5, 2018
Dear guest, thank you so much for your review. We continuously work with our owners on needed improvements. Please never hesitate to call us directly if you have any specific request and we will do our best to accommodate that request. We hope to see you back soon.

8/10 Good

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from The Wren Staff on Apr 11, 2018
Thank you for your review. Please do not hesitate to contact us if there is anything we can do better for your next visit. Hope to see you back soon.

2/10 Terrible

Steve B.

This place is dirty and the staff unhelpful.
I checked in and was directed to a room under the stairwell, behind the service/janitorial room with dark walls and a horrible layout which included needing to pass through the bathroom to get to another room and the bedroom to get to the living area or bathroom. This room was stuck into a dark lower floor corner. It could ruin a vacation. I immediately offered to pay for an upgraded room and the desk clerk at first said she would find me one, then told me no and that there was a 30 day cancellation policy. She then refused to let me speak to a manager or anyone else. Needless to say, I returned the keys and left. Avoid this place at all costs. There may be adequate rooms there, I’m not sure but the attitude and unhelpful demeanor of the staff makes it a really bad choice.
Stayed 3 nights in Feb 2018

10/10 Excellent

George Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for family ski trip.
Great condo to stay at. The den was perfect for my kids (5,2). Love the view of the slopes. The shuttle service was excellent. The heated pool and hot tube were really warm and nice.
Stayed 4 nights in Mar 2018
Response from The Wren Staff on Mar 12, 2018
Dear George, Thank you for a wonderful feedback, it was pleasure to have you stay with us, and we hope to see you back at the Wren again next year.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Thank you for feedback. We appreciate your high scores, and we hope to see you back at the Wren at Vail soon! The Wren Staff