Exterior

Reviews of The Ritz-Carlton Residences, Vail

4.5 out of 5
The Ritz-Carlton Residences, Vail
728 West Lionshead Circle, Vail, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 109 reviews" "
Rating 8 - Good. 22 out of 109 reviews" "
Rating 6 - Okay. 2 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong with the Ritz in Vail
An amazing place to stay in Vail. Accommodations were excellent, staff was friendly, location was perfect. Truly wonderful all around.
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family gathering
Perfect for multi generational family.
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Gant, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023

6/10 Okay

Kendahl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is really nice. Only complaints were the beds were awful and the frequent changes in temperature in the room. You’d expect luxury at a Ritz but they skimped on the mattress. You could feel the springs coming through. The property itself is nice and the pool was great.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing comfort, some off-season inconveniences
Incredible home away from home for a family weekend away. Our unit was spacious, clean, and very well stocked, including the kitchen. A couple of (very comfortable!) pull out sleeping options meant everyone had a quiet place to themselves. Location in Lions Head is a short walk to the village. We visited during off season, so there were no full service dining/bar options available on site, and not much was open in the village. It's a beautiful and quiet time of year, but required some extra prep for meals. Plan accordingly! Parking is valet only, and expensive.
Stayed 3 nights in May 2023

8/10 Good

Susan, Weston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at a Ritz Property. We have stayed here before. The property could use a little updating as far as the lobby and interior are concerned. We visited several other similar properties during our stay and in the morning they had coffee and tea for the guests in the lobby as well as ice water. The Ritz charged over $20.00 per smores kit for each child. Other hotels offered complimentary kits.Cookies are put out at 3:00pm however you have to go to the ski storage next door to get them. These are the "little things" that you expect form a luxury property, Our condo was very nice however the dresser in the bedroom was not stable and the drawers were close to breaking. Housekeeping did a wonderful job and came every other day. We had to request towels twice as there were only one set of towels (for 2 people) in each bathroom. Ashton at the front desk was very helpful and friendly. There were several times when we requested the shuttle service and it took a long time to pick us up. We were aware that the shuttle was parked at The Ritz and not servicing other guests. Overall, our stay at The Ritz was very nice and we would return again.
Stayed 10 nights in Mar 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort Suite! Large and Very Well Appointed!

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in unit #217. I was absolutely blown away! There was an extra den which we did not expect, and the wraparound balcony was shockingly beautiful! It was an extreme treat to get to stay here! Thank you so much for sharing your home!
Stayed 6 nights in Oct 2022

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, amazing staff and beautiful rooms. Will be back!
Stayed 4 nights in Oct 2022

10/10 Excellent

Susan, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Gant, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Valdo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing residence. You never feel like you are staying in a hotel while in the residence - it is like a spacious home - well built and quiet with everything you need. Highly recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome 3 bedroom 4 bathroom unit was more than enough space for our family of 7. The staff is amazing and quick to respond to our every request. The only bummer was the internet in this unit wasn't working. The fix was to use the internet from the units underneath and above us. It worked some of the time and didn't work in parts of our unit.
Stayed 4 nights in Jun 2022

4/10 Poor

Jason

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Fireplace in the unit was broken and there wasn’t staff to fix it. It was snowing all day and it was very disappointing to try and turn on the fireplace and find out it didn’t work. We called to the front desk and they had someone come look at it. They said they didn’t have anyone to fix it. The fireplace was one of the reasons we chose this unit.
Stayed 4 nights in May 2022

10/10 Excellent

Jeffrey Francis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, staff, and location were amazing. The team really cares for the guests and goes out of there way to make sure of that.
Stayed 3 nights in Apr 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 5 min walk to the ski lift, convenient ski locker and shop at base of ritz with quick shuttle ride to Lionshead. It’s about a 1/2 mile walk (or 8 min shuttle ride) to vail village but we mostly stayed in Lionshead. Great 3 bedroom residence, nice bar with food and s’mores, and hot tub/pool.
Stayed 5 nights in Feb 2022
Response from Madi on Mar 17, 2022
We are so glad you enjoyed your trip to Vail. We hope to welcome you back soon!

10/10 Excellent

Nader, Canton

Stayed 3 nights in Jan 2022

10/10 Excellent

Berthy, Naples

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice stay. It was quiet easy and very helpful when questions came up!
Stayed 3 nights in Dec 2021
Response from Madi on Dec 22, 2021
We are so glad you had a pleasant stay with us. We are happy to welcome you back anytime!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and excellent vail property. Looks and feels like all the other high end resorts in town. No real restaurant on site but there are so many options right nextdoor it doesn’t matter. The two bedroom condo plus den was very spacious and absolutely accommodates 4 adults .
Stayed 3 nights in Dec 2021
Response from Madi on Dec 18, 2021
Hello! We are so glad that you enjoyed your stay with us. We would be happy to welcome you back anytime.

8/10 Good

JUAN RAUL

Stayed 5 nights in Dec 2021

10/10 Excellent

Saurabh, Euless

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Vail
Stayed 6 nights in Sep 2021
Response from Connor on Oct 8, 2021
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Valerie Galle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice and attentive. Beautiful property and condo. We throughly enjoyed our stay.
Stayed 3 nights in Sep 2021
Response from Madi on Sep 27, 2021
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding week
Stayed in a 2 bedroom residence for our wedding week and everything was perfect. Everybody in the hotel staff was so friendly and amazing, from the front desk to the valet team they all made us feel so special. Could not ask for a better stay.
Stayed 6 nights in Sep 2021
Response from Madi on Sep 21, 2021
We are so happy to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Luke

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our two bedroom private residence had a full kitchen with all the kitchen utensils and pots and pans, steam shower in the main bedroom, heated floors in master bathroom, huge fold out couch, two comfortable beds inn2nd bedroom, 3 full bathrooms, a gas fireplace with a fan, wrap around patio, dinning room area with a huge circle table and floor to glass ceilings all around, and last but not least a Nespresso maker (and regular coffee maker). Staff was incredible they out there entire trip. Really well done property. Someone is doing it very right here.
Stayed 5 nights in Sep 2021
Response from Madi on Sep 21, 2021
We are so happy to hear you enjoyed your stay with us! We look forward to hopefully seeing you again soon.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful facility, great location.
Stayed 28 nights in Jul 2021
Response from Connor on Sep 16, 2021
Lauren, We are pleased to see that you enjoyed your visit with us! We will greatly look forward to the next opportunity we have to welcome you back to the property. The Vail Collection Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

8/10 Good

jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2021 stay
Hotel residences were nice with spacious rooms. Evening live music was nice. A little dated and daily cleaning was not offered. Great location.
Stayed 3 nights in Jun 2021
Response from Madi Pecht on Aug 1, 2021
Thank you for your stay with us! Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing .. as always.
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the condo we stayed in (#308). Many things were broken or did not work. On the day we arrived, I requested that a window shade in the living room be fixed because it blocked the view of the mountains. On the third day it was still not fixed, and when I went to the property manager's office they had no record of the original request.
Stayed 4 nights in Mar 2021

10/10 Excellent

Bassam Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021

10/10 Excellent

pablo eduardo del

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020
Response from Michael on Dec 22, 2020
Thank you for staying with us at the Vail Collection at The Ritz-Carlton. We are so glad you enjoyed your trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2020

8/10 Good

Leah, Appleton

Traveled with family
This meets expectations of a luxury hotel but the service was mixed. I asked for supplies for our room three times and finally gave up. Not real easy in out—dark rooms.
Stayed 5 nights in Jun 2020

8/10 Good

Yury

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful room. Rude front desk. Concierge never returned calls or helped with any bookings.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the ski valet and shuttle services, the special cookies, got chocolate and water in lobby for kids to enjoy- as well as s’mores by the fire pit.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpeting was quite stained, and the couches little dated, however, very comfortable beds and nicely appointed kitchen. Clean bathrooms as well. Staff great as always!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz in Vail
The hotel was great, service amazing. The apt was a little dated and we were told it is scheduled to be updated.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the ultimate suite with room for all the family members to spread out and relax
Stayed 3 nights in Jun 2019

10/10 Excellent

Dave

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is truly the best full service resort. Staff was wonderful and condo was amazing. We’ve stayed in a lot of high end resorts and this by far our favorite.
Stayed 7 nights in Jun 2019
Response from Michael B on Jun 24, 2019
Good afternoon Dave, Thank you so much for staying with us. We are thrilled you enjoyed your stay. We look forward to next time you make it out to the Ritz-Carlton Residences Vail.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has been remodeled and modernized in the last year. They greatly improved the bar which now has a nice full glass fireplace. On the negative there were a couple of minor issues with our room that were not addressed while we were there.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located. Easy access to everything and shuttle service is exceptional.
Stayed 6 nights in Mar 2019

10/10 Excellent

Shane, Vail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😃 staff were very assistive and the room was amazing. Gewat mountain luxury feel.
Stayed 3 nights in Oct 2018

10/10 Excellent

Sylvia, Denver, Co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property going through a remodel; would have been nice to have their regular pool service available since there is no bar/ restaurant either:(. Otherwise fantastic as always!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

10/10 Excellent

Marcy, Littleton, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
We love summers at the Ritz! The staff and rooms are awesome and the best value for the money. They have free shuttles to the village and it’s super easy to get around if you would rather enjoy the walk! The grocery is within walking distance and there are also great restaurants w/in walking distance as well. Great concierge service!
Stayed 3 nights in Jun 2018