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Reviews of Mercure Rouen Val De Reuil

4 out of 5
Mercure Rouen Val De Reuil
7 Voie Des Clouets, Val-de-Reuil, Eure

Reviews

8.4

Very Good

Rating 10 - Excellent. 90 out of 245 reviews" "
Rating 8 - Good. 110 out of 245 reviews" "
Rating 6 - Okay. 30 out of 245 reviews" "
Rating 4 - Poor. 12 out of 245 reviews" "
Rating 2 - Terrible. 3 out of 245 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good for a one night stop-over
The hotel was very clean, the rooms were a reasonable size and the beds were large and comfortable. I have no complaints for a one night stay. I did think the breakfast was very overpiced at 18 euros, though I believe it is cheaper if you book it at the same time as your room.
Stayed 1 night in Jul 2023
Response from Manon - Cheffe de réception on Aug 7, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ManonCheffe de réception

10/10 Excellent

kiran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure
Nice hotel, friendly staff, essy access to paris and other major cities
Stayed 1 night in Jul 2023
Response from Manon - Cheffe de réception on Aug 7, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good for what we needed
Response from Manon - Cheffe de réception on Dec 22, 2022
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Elise, Réception on Sep 5, 2022
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

James

Stayed 1 night in Aug 2022
Response from Elise, Reception on Aug 25, 2022
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Juan Martin

Stayed 2 nights in Aug 2022
Response from Elise, Reception on Aug 21, 2022
Dear Sir,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Our room was too small for our needs one wheelchair user bath not shower disabled room only sleeps 2 people and we had our son with us he needs 2 carers so needed a room for 3 but they wouldn’t let us have the accessibility room 😡
Stayed 1 night in Jul 2021
Response from AC on Jul 19, 2021
dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are sorry that the room didn't meet your request, however during your exchanges via the platform with our collaborator, you were warned before your arrival that the triple room was not adapted for a wheelchair. Sincerely,

8/10 Good

Guy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip in callenging Covid situation.
Beside the COVID situation requesting a lot of distanciation, team was pleasant and nice.
Stayed 1 night in Sep 2020

10/10 Excellent

Jeanette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel!
Regularly use the hotel for business always clean with nice size rooms and staff are very helpful.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room and bed with excellent en-suite shower room. Restaurant not open weekends but does have several eateries nearby. Receptionist friendly and helpful. Breakfast expensive@ 15 euros per person. Altogether pleasant stay. Thanks.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice place to stay. We have stayed here several times and it is very good value for money on Expedia
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
it's near the high way , and many nice restaurants are nearby
Stayed 1 night in Aug 2019

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks a little dated from the outside but inside it is lovely. Staff very friendly and helpful. Good buffet breakfast and very clean comfortable room. Special mention for our chambermaid on the second day of our stay, room was spotless and her attention to detail was first class!
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Not good enough to be a four star
Generally ok. Free drinks in the room : a lot of choices. Nice box of cosmetic products. But not good enough for a four star hotel. Better than a 3 star hotel reservation anyway
Stayed 1 night in Aug 2019

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good For An Overnight Stop Over
Stayed overnight to break up the journey to southern France. Close to restaurants if hotel restaurant is not open. Good choice at breakfast, but limited for those with gluten and dairy intolerances. Would stay again if travelling through area.
Stayed 1 night in Aug 2019

8/10 Good

antoine

Liked: Cleanliness, staff & service
Hôtel calme
Équipe sympathique et efficace. Chambre calme. Hôtel qui nécessite rénovation, pas de mini bar, matelas moyennement confortable, mobilier qui date.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but restaurant closed for two weeks However adjacent restaurants just next to restaurant
Stayed 1 night in May 2019

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, great staff & 24 hour reception
Very nice hotel, our family room had a recently refurbished en-suite shower room and was very comfortable. Arriving late in the evening, the 24 hour reception was much appreciated and the evening and morning staff were exceptionally friendly and helpful. It was a real pleasure to stay here. The only criticism is the high price of breakfast so we decided against it.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely high standard hotel. Very clean and tidy. Staff very welcoming and helpful.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

hannah, dorset

Disliked: Property conditions & facilities, room comfort
'Catfish' Hotel - looks nothing like the photos
The hotel does not look like the photos used on Expedia. The front of the hotel is very ugly and dirty. The 'free wifi' doesn't work. The room is tired and dated. Bed is okay.
Stayed 1 night in Sep 2018

8/10 Good

Amanda, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for short stop
Conveniently located just off the main road to Rouen this is an ideal stop on the journey back to the tunnel or ports. Outside area a little noisy to have the windows open which made the room a little warm and perhaps we should have sorted that before sleeping. The outside is very 70's but the inside is perfectly modern. Rooms perhaps a little dated now but clean and everything working. Staff pleasant, excellent English spoken. Did not eat there but what I saw looked fine.
Stayed 1 night in Sep 2018

10/10 Excellent

Martin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel is a very convenient overnight stay. The staff are very friendly, professional and efficient. The room as always was excellent, very comfortable, a little fridge with drinks is a bonus and a lovely bathroom with all the trimmings.
Stayed 1 night in Aug 2018

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely clean and comfortable hotel. Room was lovely too. Bathroom was lovely although bath was a bit small. Staff were very friendly.
Stayed 1 night in Jul 2018

10/10 Excellent

Yibo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Missleading Staff
Due to an error I arrived 1 day after my booking. At reception they told me there wont be any problem to correct that error and make a date change on my booking, but at checkout next morning they told me to pay for both nights!
Stayed 1 night in Oct 2017

6/10 Okay

Moshe

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Simple hotel.
Seems not a 4 stars hotel, maybe 3 stars. Breakfast is ok, expected make eggs by order. Bath in very poor condition.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick review is fine - then having filled in what I want to fill in you will not let me submit it!!
Stayed 1 night in Aug 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean, restaurants just a few minutes walk away.
Stayed 1 night in Aug 2017

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight Stop
Over night stop en route to UK

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Dreadful experience.
This was a disastrous experience for us. Our room was in the middle of an extremely noisy wedding/family celebration which went on and on. When we asked for a change of room we were told there was nothing available. When we got up to leave, at 6.00 a.m, because we had not slept, there was no electricity or hot water so we had to get ourselves ready with the aid of an I phone torch. Reception told us there had been a problem the day before which clearly had not been fixed! No apology was offered. We will definitely not stay there again. Very poor for Mercure, which we thought had reasonable standards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent for comfortable overnight stay
Second overnight stay between Spain and Calais ferryport very convenient location with excelent service plus the breakfast was really first class hotel is a bit pricey at std tariff but a good saving on advance booking option.

4/10 Poor

Jim the driver, Gozo,Malta

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Can only recommend the rooms.
After a long day travelling and looking forward to the first hot meal of the day, was given the bad news that restaurant was closed for the weekend. Was given a voucher for a restaurant close by which being part of a national chain did not provide the french/local cuisine I was so looking forward to. To make matters worse the receptionist ( who really tried her best) was the only member of staff around. She was so busy checking people in ,answering the phone and acting as the barmaid that obtaining prompt service to get a beer became a real challenge ! Although the rooms were pleasant and the over worked receptionist just about managed to keep on top of things, I cannot recommend this place . How can a proper hotel not offer food on a Friday evening ? What is the Mercure Hotel Group doing allowing this all to happen ? I tried to speak to the Manager but was told by reception that he would be absent until after the weekend. I am writing this whilst staying at the Mercure in Bourg en Bresse , what a difference. Plenty of staff,great room,and the restaurant is open with a great looking menu ! If you want a hotel with proper staffing levels, that offers food of a weekend, where you do not have to wait ten minutes for a beer and where management is available for customers to complain to , then do not stay at the Mercure ,Val de Reuil !

8/10 Good

Lynda, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely welcome, great room, only reservation was the price of breakfast but we had a cheaper option at the LeClerc supermarket!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff very helpful and friendly .

8/10 Good

MH, H

Liked: Cleanliness, staff & service
Perfect stop for a night
This was a very reasonable stop for a night driving south from the UK. Spacious room, friendly staff. The restaurant was closed but good facilities near by. The decor is dated, but the parking was fine, bed comfortable and helpful staff upon check in. Would recommend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Pity that the restaurant was closed (for a month) and one had to walk a couple of hundred yards in the rain to get dinner.

10/10 Excellent

geoff, south Muskham Newark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel very convenient to the motorwa
Easy check in comfortable room excellent breakfast

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed.
Room was in need of upgrading. Bathroom specially. The whole experience felt gloomy, the location suited only an overnight stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and quality food
The hotel is Ok despite the fitness room been ridiculously small. The positive points are the hotel is located in a dead end so it is very quiet.The food served in the restaurant is of good quality (for a hotel restaurant), especially the starters. I used to stay in a different hotel nearby but from now on this hotel will be my number one choice.

8/10 Good

Anthony, Suffolk

Liked: Cleanliness, staff & service, room comfort
Very friendly staff, very large comfortable bed, good restaurant next door.

8/10 Good

James, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Good Quality of Service would recom
We were impressed by this Mercure on arrival the reception was very welcoming and helpful and the room well presented with tea & coffee facilities and very comfotable and quiet. It was well located for an overnight stay on way back to Calais with good secure free parking. It is in a commercial area but not unpleasant. This was our first stay in a Mercure Hotel and we had a discounted price so the room was good value for the quality breakfast was a bit pricey at €13 but of good quality with a modest option of hot food available how be it in fairly short supply but the layout and presentation was enjoyable. We would use this hotel again because of location and quality of service.

10/10 Excellent

George, Worcestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good value for money
We booked two rooms as a family. Breakfast was free for the kids, otherwise the cost of breakfast I would have considered expensive for what it was. The rooms itself were incredibly good value for an overnight stop. Not the best of areas for a long stay, but suited us as we were just wanting a bed and somewhere to eat. Received a 15% discount for dinner at a local restaurant too. Staff were fabulous

10/10 Excellent

Sheila, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover
Overnight en route back to channel port (dieppe) - easy access from motorway after long journey, well appointed room ( we had "privilege " with terrace) , convenient restaurant next door ( 2 min walk) - in fact ideal stopover hotel - would certainly use again in similar circumstances.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Just an overnight stop.nice and quiet good places to eat and easy to get to from the main road.

10/10 Excellent

dirk, izegem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you get what you expect for the price
good , but restaurant closed , we had to go to one restaurant beside the hotel .