Front of property - evening/night

Reviews of Hotel Butterfly, BW Signature Collection

3 out of 5
Hotel Butterfly, BW Signature Collection
Bodmenstrasse 21, Zermatt, VS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 485 out of 769 reviews" "
Rating 8 - Good. 228 out of 769 reviews" "
Rating 6 - Okay. 48 out of 769 reviews" "
Rating 4 - Poor. 4 out of 769 reviews" "
Rating 2 - Terrible. 4 out of 769 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra, Poughkeepsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights and it was great! The perfect location, just a short walk from the train station. The room was very nice and we had a little patio to sit outside our room with a mtn. view. Breakfast was excellent! Easy access to our skis & boots. I would definitely stay here again!
Stayed 4 nights in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CSW
Enjoyable stay , comfy and quiet room! Excellent daily afternoon tea!
Stayed 3 nights in Dec 2023

6/10 Okay

GOMELI

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Chris, Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in the heart of Zermatt! Literally a 500 foot walk from the train station to hotel, and that same distance to basically everything else in the town. Free breakfast buffet which was very very good, and tea happy hours every night. Room was very clean, private balcony, very nicely unfitted rooms. Highly recommended!

10/10 Excellent

Elijah

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here!!!! Such a cute hotel with great friendly staff!!!
Stayed 2 nights in Dec 2023

8/10 Good

Jarrod

Stayed 1 night in Dec 2023

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely stay, the staff couldn’t be more helpful and friendly. Only stayed 1 night and left too early for breakfast so they made us a little breakfast box to take with us. The restaurant was also brilliant with excellent food and service.
Stayed 1 night in Dec 2023

10/10 Excellent

Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Most Amazing stay ! Perfect Hotel, Perfect Location, amazing staff and an even more amazing breakfast !
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station
Stayed 2 nights in Nov 2023

10/10 Excellent

Swati

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Butterfly is very close to the main station and from the main street and yet slightly away from the noise. The room was nice with an amazing balcony. The staff is friendly and the breakfast was wonderful. They have tea time as well. The dining room is just perfect and cozy for a mountain resort. We went off-season, in October. many other hotels, shops, and restaurants were closed but I still loved it. Half the town was open.
Stayed 2 nights in Oct 2023

8/10 Good

Ying Ying

Traveled with group
Liked: Amenities
/
Stayed 2 nights in Oct 2023

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing but praise for this hotel ! The cost was high but typical for Zermatt. The room was large , we had a nice balcony , it was quiet but her right off of the busy street with tons of shops and restaurants. Five minute walk to train station. Breakfast was absolutely fantastic. Would highly recommend it !
Stayed 2 nights in Oct 2023

8/10 Good

YUEN TUNG

Traveled with group, Traveled with family
Liked: Amenities
Most staff are good and friendly during their service hours.
Stayed 1 night in Oct 2023

10/10 Excellent

Steven, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location from the train station. Very cute hotel and great staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Very clean and nice accommodations
Stayed 1 night in Sep 2023

10/10 Excellent

Hee Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub was too narrow and as we were given the fifth floor with the wooden blocks on the ceiling, there were times we got knocks on the head using toilet and had to be mindful near bedside too. Otherwise it is nice. The staff were very helpful and pleasant. The Greek staff in the restaurant has also very good attitude.
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the wonderful breakfast and the afternoon tea. Loved all the flowers on the front of the hotel. Close to train station but very quiet.
Stayed 3 nights in Sep 2023

10/10 Excellent

Melissa, Ashland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful views, homey and comfortable accommodations with excellent extra touches such afternoon tea and breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andy

Stayed 2 nights in Sep 2023

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities
Good property to stay at Zermatt
Stayed 1 night in Sep 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a lovely combination of traditional and modern. Very clean and comfortable. Staff were extremely helpful. The free afternoon drinks and cake were a nice touch. Very convenient for the station and the main town. Would definitely recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this place. Had an issue with another booking - I thought I would have been stranded without a place to stay. Booked this place rather late in the evening and the staff welcomed me with open arms. The place was impeccably clean, room was comfortable, view was absolutely outstanding!
Stayed 1 night in Aug 2023

8/10 Good

Ned

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station, which was very important for our morning trip on the Glacial Express. Check in was smooth, and the property is very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Sharlene

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice view
Stayed 3 nights in Aug 2023

10/10 Excellent

Po Wa

Stayed 1 night in Aug 2023

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service
It's a very nice property with gorgeous flowers on all the decks. Traditional Swiss construction, very charming!
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfortable room with a wonderful view of the Matterhorn. Everything was walkable and it was very close to the train station, but tucked back a little from the Main Street.
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
No AC means open windows- we felt it was too warm, and therefore loud as there were restaurants close by. Such a shame that that single fact clouded everything else, but that’s common in Switzerland I imagine
Stayed 2 nights in Jul 2023

8/10 Good

Erik, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All is ok in my time vacation
Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very nice room. The staff was helpful and friendly. Room was nice with balcony and beautiful view of side of mountain. Easy walk to town shops and restaurants and train station. They were kind and drove us the minute back to train station when we left! Breakfast was good as well.
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the train station
Excellent hotel a couple of blocks from the train station. Room and bathroom was in great condition. We arrived around midnight and the hotel staff left clear instructions on how to get access to the room. Staff was friendly and gave us plenty of good advice on what to do. Breakfast was also pretty good. Overall very pleased with Butterfly hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely hotel convenient to train and restaurants. Best hotel breakfast ever - included in stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel conveniently located close to main shopping area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Roxanne

Stayed 1 night in Jun 2023

10/10 Excellent

Engracia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Solid breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful inside and out. The staff was great. Breakfast was included, which was unexpected. My only critique was that the shower was very slippery.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in May 2023

8/10 Good

Stephen, Friant

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed there 2 nights. We wanted to eat dinner in the hotel the first night since we were tired. They said they had closed early due to lack of business. If a hotel posts dining room hours they need to keep them. They suggested we try the next night since they figured they wouldn be busier. We did but then they said we shoud have made reservations and sent us off. Both nights we went to Alex's across the road and the food and service was excellent.
Stayed 1 night in May 2023

10/10 Excellent

Julie

Stayed 1 night in May 2023

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023