Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Michigan
WOWPosted Apr 11, 2015
Pros: Staff and facilities
Location: Great location, close to the lift and all the shops and restaurants
Everything about our stay was spectacular. The staff is nothing short of amazing, I can't say enough about how helpful and knowledgeable they are. I travel every week for business and stay in some exceptional properties but I have to tell you the staff and facilities are second to none. It wasn't cheap but then again you get what you pay for. I will be back next ski season........for sure.
for Everyoneby A verified travelerfrom Copenhagen
VERY nice apartment hotel - super atmospherePosted Feb 17, 2015
Cons: There is no ski in / ski out but ...
Location: Zermatt !!
All perfect, staff, bar, facilities, spa, fitness - first class.
for Couplesby Joelfrom Los Angeles
Eclectic ElegancePosted Oct 20, 2014 on Hotels.com
Can't say enopugh good things about the place. About 2/3 of the way up from the train station to the gondola, making both easily walkable. Very modern building with traditional ski chalet touches with a very vibrant mood and extremely friendly and helpful staff. Having breakfast served in your own room is an extra special touch. The room was very large and comfortable,
for Business Travelersby amit1103from Ahmedabad
Simply wow !!Posted Oct 16, 2014 on Hotels.com
By all means this hotel was an excellent stay at Zermatt. Despite of not having a restaurant, they made up by serving a sumptuous breakfast in the room every morning !! - Highly recommended for stay. !
Recommendedby A verified traveler
Very upscalePosted Aug 25, 2014 on Hotels.com
Very nice facilities.
for Everyoneby A verified travelerfrom California
Beautiful hotel-great views of Zermatt/Matterhorn!Posted Aug 19, 2014
Pros: The helpful/kind staff and the beautiful upscale rooms.
Cons: Can't think of anything!
Location: We went on some beautiful hikes, walks in town, great restaurants.....
From the moment we checked in to our departure 4 days later we had a wonderful time at Hotel Firefly. Lisa and Simone were incredibly helpful with restaurant and hike suggestions. We loved everything about the Firefly...location, breakfast delivered in the morning, kind and helpful staff and beautiful rooms. Thanks for making our stay in Zermatt so memorable.
for Everyoneby A verified traveler
Wow.....Posted Jul 19, 2014
Pros: Design, overall feel, staff, service, location, fit, branding.
Simply amazing. Traveling for a living, this was way far above anything I could ever expect. Top high shelf across the board. Bravo.
for Couplesby Legendfrom CH
Ein TraumPosted Aug 6, 2013 on Hotels.com
Obwohl ich in vielen hochklassigen Hotels weltweit genächtigt habe, übertrifft der Service dieses Hotels doch alles bisher dagewesene. Die Freundlichkeit der Empfangsamen, des Besitzers ist einfach unbeschreiblich. Die Zimmer riesig, die Betten ein Traum. Sollte ich wieder nach Zermatt reisen, dann definitiv in dieses Hotel.
Recommendedby Sdkfrom Seoul
Posted Jul 30, 2013 on Hotels.com
편리한 구조. 친절한 서비스
for Everyoneby DSfrom London, UK
Loved it - uality hotel, friendly & helpful staff.Posted Mar 8, 2013
Really enjoyed our stay. Very friendly, helpful staff and an excellent hotel. Great location as well - ideal for the main gondola to the ski slopes and still only a few minutes walk to the bars and restuarants at the heart of Zermatt. Thoroughly recommend this hotel and hope to stay there again ourselves!