Ratings based on 9 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Toronto
Fabulous HotelPosted Jul 23, 2014
Highly Recommended! Excellent Location! Fabulous Place to Visit.
for Everyoneby BH
Perfect ServicePosted Feb 24, 2014
We had an absolutely terrific time. The hotel is lovely and Alexander in particular went above and beyond to make our stay as delightful as possible. I actually do not think I've had better service anywhere.
for Everyoneby keith and linda from lancashire
Fantastic hotel and staffPosted Jan 18, 2014
Pros: Location,staff,ambience and facilities
Cons: Everything was just right
Location: Sightseeing particularly the Matterhorn and lovely shops and restaurants
We stayed 3 nights to celebrate a special birthday. The staff, hotel and restaurant were first class and went out of their way to make our experience special. We took a taxi to Zermaat from a nearby town and the hotel sent a horse and carriage to collect us. The location of the hotel was fantastic for the wonderful town and for views of the Matterhorn from our room. We have worked and holidayed around the world and therefore stayed in many five star hotels and our experience at this hotel was one of the best. We would have no hesitation in recommending it or staying here again.
for Personal Eventby A verified traveler from USA
Great hotel in ZermattPosted Aug 28, 2013 on Hotels.com
I've stayed recently in three Zermatt hotels (Post...very nice, Julen...pretty nice, and this), and this seems to be the granddaddy of comfort and style. Great rooms, great spa, great restaurant, great staff, and great location. It's pricey, but, then again, everything is in Switzerland. This, however, felt the most like a five-star US hotel due to the attention from staff.
for Everyoneby A verified traveler
Fabulous servicePosted Mar 13, 2013
Pros: Incredible staff - Although I never saw the Manager !!!
Location: Very central in middle of village
This is a great old hotel which is very conveniently situated to all restaurants and shops and a 5 minute walk to the railway station. The staff are fantastic, very relaxed but professional and efficient, and the hotel even has a seperate bar for smokers....very nice to find. Nice rooms, not overly large but with flat screen tv's and mini bars with complimentary soft drinks - a nice touch.
Posted Feb 8, 2013 on Hotels.com
I thoroughly enjoyed my stay. The level of service from all staff members was excellent. The ski locker rm and assistant was also very convenient. Easy access to all the aspects of Zermatt
Very Eligant Hotel in ZermattPosted Sep 23, 2012 on Hotels.com
Stately Hotel in Zermatt. Great service great hotel. I had a single with little view but the hotel was special. Staff was great. Spa was great on a rainy night. Staff in Spa was great.
for Everyoneby A verified traveler
Would visit againPosted Jan 22, 2012
Pros: The bidet and the bed
Cons: The heat and drynes in the room
Location: Very good central to all
Liked it Overall. The concierge staff very engaging and housekeeping was terrific. Breakfast was included and didnt need lunch.
Recommendedby A verified traveler from Rye, NY
One of the best hotels in the worldPosted Jul 29, 2010
Among all others we were very impressed with their service, specally the stuff at conciege desk and front office. They helped us solving our problem and they were sincere and efficient. We are still talking about their service and hospitality. Their restaurant stuff were a little disapointment.