Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
2.2 Service & staff
2.0 Room comfort
2.5 Hotel condition
They paid and stayed.
for Couplesby Mathieu from New Zealand
Honeymoon tripPosted May 27, 2014 on Hotels.com
Good reception, very welcoming and enthusiast staff. We got upgraded to a mountain view room, very kind! The hotel is located very close to the cable car but a bit far from town. The shower was a appointment, I had to hold it in one hand the whole time. Double beds made of two single mattresses pushed together. The perfect anti cuddle device, not ideal for your honeymoon trip. But after a few hotels around Switzerland, I realized that's the way it is.
Money Trap.Posted Feb 19, 2014
Do not surprise to tell you to upgrade your room for 40franks per day. They show your room which you have already booked. It s very small. And then tell them you can have a bigger room for just 40franks per day :) They say to everybody. On the other hand, towels have never changed during our 5 day stay.
for Personal Eventby A verified traveler
Better options in Zermatt for this price or lil moPosted May 19, 2013 on Hotels.com
First off, the staff was not "hospitable" at all, we arrived and called them from the train station to be told that our room keys will just be left at the counter and we should just show ourselves in because the person was busy. The room.... ATROCIOUS!!! Dirty pink carpets broken table on the balcony. The lights in the corridors were always off, get off the elevator and walk down a dark corridor to your room using your phone as a light. Breakfast was supposed to be from 8-9:30, but past 9am they put everything away so good luck with that! Free wifi is a joke we were told that because of the rain there was no wifi otherwise it works perfectly... Well it was bright and sunny the next day and still no wifi... So enough said! WE WILL NEVER STAY HERE AGAIN! We should have known better than to book a hotel with no reviews when we booked.
by A verified traveler
not goodPosted Dec 31, 2012
bed is too small, overall, not good with this price.