Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by Tegan

Amazing view of the Matterhorn

Posted Nov 10, 2012 on Hotels.com
I stayed three nights in the four-person apartment on the top floor with my husband and his parents. The apartment is very spacious and has a cosy chalet feel. It has a kitchen, a large balcony with a fantastic view of the Matterhorn and a spa bath in the bathroom. The only problem is the room and bed setup. There is a double bedroom plus a room with a single bed and another single bed in the lounge. This would be fine for a family with kids but not ideal for two couples. Also the ceiling in the bathroom is low so it's difficult for tall people to shower. The service is very friendly and the continental breakfast is great, with bircher muesli, cheese, cold meats, fresh croissants and homemade bread. The hotel is about a 10-minute walk above the town - easy unless you've got too much luggage or are not very mobile. Hotel Bijou was much cheaper than similar places we looked at in Zermatt. Would recommend.
5 out of 5
for Everyone
by Cheryl from Stevensville, MI 49127, USA

What an incredible view and price was just right

Posted Oct 25, 2012
Pros: The exceptional views
Location: within walking distance from everything you need in town
We arrived late and yet were happily greeted by a staff member who showed us our room. We opened our door to the balcony and the majestic Matterhorn was looming above us. We could hear cow bells softly jingling in the distance making me feel like I had been transported into a film I loved dearly called Heidi. The staff was more than helpful and we found it exceptional that they spoke so many different languages to be in tune with anyone who came to visit their hotel. I would definitely recommend this hotel to anyone who wanted to see this magnificent area.
3 out of 5
for Couples


Posted Sep 22, 2012 on Hotels.com
The Hotel Bijou is "out of the way" of the town, it is about a 20 minute walk, uphill through the city. The Gondola to Klein Matterhorn runs near the hotel, but this is not "in-town". The staff has trouble with English unless you talk to the son, Andre, he speaks fluent English and made a dinner reservation for us. This hotel is great for a guys week, but a woman might not like the accomidations. The view from our room was of the city, but the other side of the hotel and the breakfast room have wonderful views of the Matterhorn.
5 out of 5
for Overnight Stay Before Destination
by Paul

Amazing views of Matterhorn

Posted Jul 10, 2012 on Hotels.com
Very friendly and helpful staff made us feel welcome. Awesome view from our balcony. A very comfy and enjoyable stay - evening meal a real bonus. We would definitely return for another visit.
5 out of 5
for Getaway With Friends
by Ashley

Perfect View

Posted Jun 9, 2012 on Hotels.com
Although the hotel is not directly situated inside the town center, Hotel Bijou is a hidden gem in the lovely Zermatt. Nestled right up against the Matterhorn, this hotel boast magnificent views. Almost surreal in that you feel as if you are living inside a postcard. The area is quiet and peaceful, perfect for rest and relaxation, whether you are traveling with a friend or significant other. I understand the hotel is more busy during the winter season when tourists flock to the mountains, however, during the spring it was a nice surprise to not be bombarded with other guests. However, you may not even know how many other guests are staying there because each room feels private and secluded and spacious. The hotel manager and staff were incredibly helpful and delightful. The breakfast, had an array of breads, yogurts, jams, and drinks to choose from neatly displayed. The food at the hotel is amazing, you don't have to even leave if you don't want to venture into town. Although if you do, it is an easy short walk, as long as you don't have too much luggage. I would highly suggest this hotel to anyone who is looking for a comfortable stay, clean rooms, amazing views, great service. I want to go back again already.
5 out of 5
for Families

To See Matterhorn with Family

Posted May 23, 2012 on Hotels.com
Our stay was wonderful! The view of Matterhorn was directly from our rooms. We were very lucky to have beautiful, clear, blue sky during our stay. Which made our stay even special. Our rooms came with a huge balcony were we can rest and enjoy the gorgeous, ice-capped view of Matterhorn. The service and staff were excellent. We felt safe and at home. Andreas was very friendly, helpful, and attentive. Spoke perfect English and guided us with hints and tips around Zermatt. The Hotel is very cozy and we felt very at home. The hotel offers breakfast which was at the garden with a perfect view of Matterhorn. We could not as for anything more than this perfect view!!! Bijou has no pressure of elegant flowers or expensive decorations but to come home to visit your favorite family where one feels welcomed. We are definitely coming back and has already recommended Bijou to our friends and family.
2 out of 5
by A verified traveler from Geneva

too far

Posted Mar 20, 2012 on Hotels.com
For the price, I am sure you will be able to have a better hotel and location.
5 out of 5
for Everyone
by A verified traveler

Zermatt Hotel visit

Posted Feb 7, 2012
Pros: Good food and friendly staff. There is a very nice heated ski storage room with a heated boot drying rack.
Location: The Bijou is located a short (10 minute) walk from the bottom of the gondola or a short walk from the free bus to the village center.
Over all very nice. You can see the Matterhorn from your breakfast table!
5 out of 5
by A verified traveler from Australia

Hotel Bijou - What a View!

Posted Oct 27, 2011 on Hotels.com
With the Matterhorn visible from our room and from the breakfast room, couldn't have asked for a better location. Close to one of the lifts up the mountain, so able to use our limited time in Zermatt to ride to the top to enjoy the view. Most helpful with information on facilities in the area and with booking taxi transfer to Glacier Express train. Comfortable warm and spacious room.