Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Toronto, Canada

Wonderful Hotel

Posted Jan 21, 2015
I had a wonderful stay at this hotel. The hotel had been recently renovated so everything was clean and modern. The staff were very friendly and provided helpful advice so I could maximize my time in Zermatt. I chose this hotel because is was priced reasonable compared to some of the others available at the time of my stay. My room rate included an excellent breakfast. I would recommend this hotel to anyone looking to vacation in Zermatt.
5 out of 5
for Everyone
by A verified travelerfrom Zürich

Neues Hotel (2009), schön gemütlich eingerichtet

Posted Jan 7, 2015
Pros: - Service
Location: - 10 min. zu Fuss vom Bahnhof entfernt
- sehr freundlicher und hilfsbereiter Service - gemütlich eingerichtet mit viel Holz, aber auf moderne Art und Weise - leckeres Frühstück
5 out of 5
for Everyone
by A verified travelerfrom Memphis, TN

Nice Zermatt hotel

Posted Sep 16, 2014
Pros: Modern rooms
Cons: Nothing
Location: Very closer to funicular to Sunnega, so good for hiking!
Super nice and modern hotel, with Matterhorn views from balcony. Staff knowledgable and pleasant.
4 out of 5
for Everyone
by A verified travelerfrom Freiburg

tolles modernes Hotel mit Blick auf das Matterhorn

Posted Sep 15, 2014
Pros: Toller Empfang und Freundlichkeit. Passende Informationen zu den Unternehmungen. Tolles Frühstück und Ambiente.
Cons: Nein
Location: Das Hotel liegt 10 Minuten Fussweg vom Bahnhof entfernt. Abholdienst ist möglich. Das Zentrum und alle Gondeln sind zu Fuss zu erreichen.
3 Tage in Zermatt. ein rundum gelungener Urlaub. absolut empfehlenswert
5 out of 5
for Couples
by A verified travelerfrom Balsall Common, England

Top hotel, great location, good views.

Posted Aug 25, 2014
Pros: Great location, friendly staff, nice bar, breakfast was good, room was nice, and fantastic bed.
Cons: fresh brewed coffee, but the rest was peachy!
Location: It's in Zermatt, endless things to do, walk and climb, not too far from lots of great restaurants. Gornergrat railway and the main station 10mins.
Great location in a quieter part of Zermatt, but still close to the Gornergrat railway and lifts to the mountains. Lovely interior which looked to have recently been refurbished. Small bar area with a great selection of wines and beers (very tasty). Breakfast was excellent with a lot of choice, coffee not too bad although a machine not freshly brewed. Rooms were very comfortable and a nice temperature, and the bed was dreamy, very comfortable and hard to get out of.
5 out of 5
for Getaway With Friends
by A verified traveler

Posted Aug 16, 2014 on Hotels.com
Very helpful staff willing to accommodate you.
3 out of 5
for Everyone
by A verified travelerfrom Singapore

Nice Hotel

Posted Aug 15, 2014
Pros: The breakfast was good, and rooms were clean.
Cons: I think if you mention wifi, it should also be in the room.
Location: About 10mins to the city area. Everything else is within walking distance.
The hotel was comfortable, although the room was small, but that is to be expected. Wifi was only in the hotel lobby, and not the room, so do not be misled. Overall, the hotel was in a nice quiet location, about 10mins walk from the town area. We didn't get a room with a view, but it was generally alright.
4 out of 5
by 高安平from 台灣


Posted Aug 14, 2014 on Hotels.com
4 out of 5
by efpifrom Vannes

Bel hôtel où on se sent vraiment bien

Posted Aug 11, 2014 on Hotels.com
Bel hôtel, design soigné, très bon petit déjeuner. On avait une grande terrasse en rez-de-chaussée avec vue directe sur le Cervin (quand il n'y avait pas de nuages). On se sent vraiment bien dans la chambre.
5 out of 5
for Couples
by Paulinafrom Ontario


Posted Aug 8, 2014 on Hotels.com
The hotel is located approximately a 10 minute walk from the train station, so if don't have a ton of luggage, walk and enjoy the fresh air and sights. The hotel itself is really nice. The staff was super kind and helpful. The rooms are a little small but clean and comfy. We were on the bottom floor and had a balcony with a great view, we could see the Matterhorn from our patio. The included breakfast has many options and all are fresh and look appetizing. Free wifi was included, but you could only access it from the lobby. Overall, we would return here in a heartbeat.