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Reviews of Schlosshotel - Self Check-In Hotel am Schlosspark

3 out of 5
Schlosshotel - Self Check-In Hotel am Schlosspark
Spittelweg 3, Brig

Reviews

8.4

Very Good

Rating 10 - Excellent. 125 out of 326 reviews" "
Rating 8 - Good. 139 out of 326 reviews" "
Rating 6 - Okay. 43 out of 326 reviews" "
Rating 4 - Poor. 9 out of 326 reviews" "
Rating 2 - Terrible. 10 out of 326 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kerstin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not pleased at all- My husband and I booked a room that had a double bed for the night to break up the train ride from Andermatt to Zermatt, and our room had two twin beds that were pushed together. This hotel building is very old and has extremely thin walls, our room shared the wall where the stairs and elevator was. I got maybe 2 hours of sleep because we heard every little noise throughout the hotel. Not only were we awoken multiple times by guests using the stairs, but anytime someone flushed the toilet or ran the shower/sink, the plumbing was heard very clearly in our room. The pillows were also terrible and the most uncomfortable I’ve ever experienced. Two positives- it was close to the train station/shops and the early check in at 2pm was nice. Check out left me feeling even more disappointed as we were in the lobby dropping the cards in the basket, and the person at the reception did not bother to greet or ask us how the stay was. I’m very bummed on our experience but hope this helps others in their decision on staying here.

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property picture on web doesn't reflect the actual property. Self check in kiosk failed and wanted to charge an extra room rate even though I already prepaid thru expedia. the Kiosk failed to generate a working room key. I was only able to get in because other guests were there. Felt unsafe because spare keys were present in the common area of the breakfast nook. My assigned room was wide open and unlocked which made us felt very uneasy and unsafe. We had to request another room because we weren't sure if someone had accessed to the room that was given to us. Huge red flags.
Stayed 1 night in Jan 2024

2/10 Terrible

Ankitkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonsense 😡😡
Stayed 3 nights in Dec 2023
Response from Sandra Zenklusen on Dec 30, 2023
Danke für Ihre Bewertung. Allerdings können wir damit nicht viel anfangen. Was genau hat Ihnen nicht gefallen?Freundliche Grüsse

10/10 Excellent

jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view is superb and walkable to town centre, very relaxing small town..
Stayed 2 nights in Nov 2023

10/10 Excellent

Liew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the train station.
Stayed 1 night in Sep 2023
Response from Schlosshotel Team on Sep 27, 2023
Thank you for your amazing feedback.We are glad that you enjoyed your stay at our hotel.sending friendly greetings

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of palace from our room. Large private patio. Free breakfast surprise and very friendly breakfast host. We could not get the tiny elevator to work on the way down upon checkout. Had to carry our suitcases down spiral staircase. Would have been hard if we were a few years older. Website and checkin instructions worked out, but there didn’t seem to be easy options to select “English”
Stayed 1 night in Sep 2023
Response from Schlosshotel Team on Sep 27, 2023
thank you a lot for your feedback and notice.We are happy, that you enjoyed your stay at our hotel.Sending great regards

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional view
Amazing view of the castle+mountains from top floor where we stayed. Possibly the best view we've ever had in a hotel stay. The area was under a heat bubble and temps were +15F over normal, with no AC this meant somewhat uncomfortable sleeping conditions. Recommend staying well outside summer months, just to be safe with climate questions. The area is beautiful, quiet, and safe. The check in process confused us - originally we were told to expect email communication, which never came and had us worried our reservation was lost. It was cleared up with a phone call but there were some moments of anxiety trying to figure this out while juggling transit issues. Easily cleared up with updated email comms.
Stayed 2 nights in Sep 2023
Response from Schlosshotel Team on Sep 19, 2023
Good dayThank you for the message and the rating. We agree with you about the heat and that we do not have air conditioning, however, we try to go with a fan against the heat. Unfortunately, sometimes this is also not possible. That you do not receive the mail from your reservation, we will forward to the reservation portal so that they solve the problem and apologize.We wish you all the best and look forward to seeing you again.

8/10 Good

Karthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Schlosshotel Team on Sep 8, 2023
Vielen Dank für Ihren Aufenthalt und Ihre tolle Bewertung.Senden sonnige Grüsse aus Brig

8/10 Good

julie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Difficulty checking in. Nobody there and had a little difficulty. Parking spots were full so we parked in front. No air conditioning and it was very very hot. But we knew no air. Breakfast area ran out of most food and all juice for over 30 minutes. Comfortable beds and nice patio off of room.
Stayed 2 nights in Aug 2023
Response from Schlosshotel Team on Aug 18, 2023
Good day Thank you for your stay and for the great review.We are aware of the problem with the check in machine and we apologize for it. We have been waiting for the new machine for some time (delivery problems) and hope that it will be delivered in the near future.The fact that the breakfast did not work smoothly, we have discussed with the breakfast staff. We would look forward to a renewed visit and send summery greetings

8/10 Good

Markus

Stayed 1 night in Aug 2023
Response from Schlosshotel Team on Aug 31, 2023
Guten TagHerzlichen Dank für Ihre tolle Bewertung und für Ihren Besuch.Wir wünschen Ihnen alles Gute und senden sonnige Grüsse

6/10 Okay

Paula

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Schlosshotel Team on Aug 11, 2023
HelloThank you a lot for your visit and we hope, you enjoyed your stay.We wish you an amazing time.Kind regards

8/10 Good

Mahendran

Stayed 1 night in Jul 2023
Response from Schlosshotel Team on Jul 17, 2023
Hallovielen Dank für die super Bewertung. Wir freuen uns, dass es Ihnen bei uns im Schlosshotel gefallen hat.Wir senden freundliche Grüsse aus Brig

10/10 Excellent

Arina

Stayed 1 night in Jul 2023
Response from Schlosshotel Team on Jul 24, 2023
Herzlichen Dank für die top Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir senden freundliche Grüsse

10/10 Excellent

Ernests

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very friendly and professional personnel
Stayed 1 night in Jun 2023
Response from Schlosshotel Team on Jul 17, 2023
HelloThank you for your amazing feedback. We are glad, that you enjoyed your stay with us.Sending friendly regards

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room with a view of the castle. Nice breakfast and easy check-in.
Stayed 1 night in May 2023
Response from Sandra on May 28, 2023
Hallo RebeccaSchön, dass es Ihnen bei uns gefallen hat. Vielen Dank für die gute Bewertung.Liebe Grüsse und alles GuteSandra

6/10 Okay

Shilpa

Liked: Cleanliness, staff & service
Very good location, close to the station and restaurants. More than Average breakfast . Check in service could have been smoother.
Stayed 1 night in May 2023
Response from Schlosshotel Team on May 26, 2023
Thank you for your rating and for your stay.We will try to find an smoother way for self check in.Sending sunny regards

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous hotel to dicover Brig. The views were amazing, room was fantastic clean and amazing coffee making facilites in room. A place to return to definitely.
Stayed 1 night in May 2023
Response from Schlosshotel Team on May 26, 2023
Thank you for your top feedback. We are happy, that you was feeling yourself comfortable.We would like to welcome you again at our hotelKind regards

10/10 Excellent

Huey Jiun

Stayed 1 night in Apr 2023
Response from Schlosshotel Team on May 26, 2023
Thank you a lot for your amazing feedback.We are glad, you enjoyed your stayKind regards

10/10 Excellent

mehul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good property with a beautiful view
Stayed 1 night in Apr 2023
Response from Schlosshotel Team on Apr 19, 2023
Thank you for your stay and for the amazing feedbackWe wish you a good time and a nice dayKind regards

10/10 Excellent

xiaojing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Schlosshotel Team on Apr 18, 2023
Thank you for your amazing feedback.we are glad that you felt comfortable with usKind regards

8/10 Good

Karen

Stayed 1 night in Apr 2023
Response from Schlosshotel Team on Apr 18, 2023
We thank you for your perfect feedback.we are glad that you felt comfortable with us

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train, nice view and friendly staff
Stayed 1 night in Apr 2023
Response from Sandra Zenklusen on Apr 5, 2023
Thank you very much :)

8/10 Good

Rhys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel, with friendly staff and rooms that were clean and of a good quality. One negative for me, however, would be the breakfast, which was sub-standard.
Response from Schlosshotel Team on Mar 29, 2023
Hello,Thank you for your feedback. We are glad to read those words.Sending kind regards

10/10 Excellent

Piyawadee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staffs are very kind and courteous. The property looks conservative decorated and pleasant to stay. The owner greeted the guests every morning at breakfast which is very good quality of food & drinks. Big room, bathroom and balcony that I could smoke outside and look at Mountain View. Not far from bus stop. Very impressive.
Response from Schlosshotel Team on Mar 17, 2023
HelloThank you so much for your lovely words and your amazing feedback.We are glad, that you enjoyd your stay with us.We wish you a good time and hopefully see you soon.Kind regards

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023
Response from Schlosshotel Team on Mar 21, 2023
Wir bedanken uns für Ihren Aufenthalt und für Ihre tolle Bewertung.Das gesamt Team wünscht Ihnen einen angenehmen Tag und sendet sonnige Grüsse

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Schlosshotel Team on Feb 9, 2023
Das Schlosshotel Team freut sich sehr über Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns gefallen hat.Freundliche Grüsse

8/10 Good

ed

Traveled with family
The hotel is not accessible by car in winter, need to use train. We did not know this, they were kind enough to refund half
Response from Schlosshotel Team on Mar 2, 2023
Thank you for your feedback.We wish you a good dayKind regards

2/10 Terrible

ELVIN

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Schlosshotel Team on Jan 10, 2023
Besten Dank für Ihre tolle BewertungFreundliche Grüsse

10/10 Excellent

Dominiki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Schlosshotel Team on Nov 17, 2022
Guten TagWir bedanken uns für Ihren Besuch und auch für die top Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir würden uns auf ein Wiedersehen freuen.Freundliche Grüsse aus Brig

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Matthew

Stayed 1 night in Sep 2022
Response from Schlosshotel Team on Oct 4, 2022
Herzlichen Dank für Ihre super Bewertung. Schön, dass Sie sich bei uns wohlgefühlt haben.Senden sonnige Grüsse

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wss good the manager was so helpful to find an iPhone charger to borrow for the night. Check in times don’t match information by hotels.com. It is 2 p.m not 8-12 only. Limited front desk.
Stayed 1 night in Sep 2022
Response from The Schlosshotel Team on Sep 30, 2022
HelloThank you for your feedback. We are glad to losten, that you enjoyed your stay.sending kind regards from Brig

10/10 Excellent

Ioan

Stayed 1 night in Jul 2022
Response from Schlosshotel Team on Jul 31, 2022
Vielen Dank für die super Bewertung. Schön, dass es Ihnen bei uns gefallen hat. Wir senden freundliche und sommerliche Grüsse

8/10 Good

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Jul 2022
Response from Team Schlosshotel on Jul 29, 2022
Thank you for your amazing feedback. we wish you all the best and take care Kind regards

6/10 Okay

Sergei

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Must be fluent in German and pay twice.
Self check-in is horrible. You have to stand outside in the rain without cover, with no light (except your iPhone) ant try to figure out how self check-in works in German. Not fun. Ah, and on top you must pay for pre-paid reservation again (second time)! Can you argue with the machine in the rain in German at 11 pm?
Stayed 1 night in Jul 2022
Response from Team Schlosshotel on Jul 29, 2022
Thank you for your rating and for your feedback. We are aware that the Self Check In system. As other guests can confirm, the machine is set to German, French or English, which can be selected at the beginning. In case of double debit, which rarely happens (are only human) you could contact us and we will of course refund your money. We wish you all the best and send you kind regards

8/10 Good

James

Stayed 3 nights in Jun 2022
Response from Schlosshotel Team on Jun 27, 2022
Thank you for your stay and for your amazing feedback. We are glad that you enjoy your stay at our hotel. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Schlosshotel Team on Jun 16, 2022
Vielen Dank für die super Bewertung. Schön hat es Ihnen bei uns gefallen. Wir senden sommerliche Grüsse aus Brig

10/10 Excellent

Kris

Stayed 3 nights in Apr 2022
Response from Schlosshotel Team on Apr 11, 2022
Wir bedanken uns für Ihre super Bewertung und freuen uns, dass es Ihnen bei uns gefallen hat. Wir senden freundliche und sonnige Grüsse

8/10 Good

Amynah

Stayed 1 night in Mar 2022
Response from Das Schlosshotel Team on Apr 5, 2022
Besten Dank für Ihre gute Bewertung für unser Haus und es freut uns, dass Sie einen angenehmen Aufenthalt bei uns hatten. Sonnige Grüsse

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, excellent location next to Castle, friendly staff
Stayed 1 night in Mar 2022
Response from Team Schlosshotel on Mar 14, 2022
Good day Thank you for your visit and also for your review. We are glad that you enjoyed your stay with us and we would be happy to welcome you again soon. in the meantime we remain with kind regards

10/10 Excellent

Kelsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% yes! STAY HERE
Our stay was wonderful. It was clean, spacious, and the staff were incredibly friendly. It is an older hotel with a ton of charm. Self check in was EASY!
Stayed 2 nights in Feb 2022
Response from Andrea Tavares front desk on Feb 17, 2022
hello, it was a pleasure to meet you and we are glad, that you had a good time with us. We are looking forward to welcome you another time. kind regards

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Andrea T on Feb 24, 2022
Guten Tag Wir bedanken uns, dass wir Sie bei uns willkommen heissen durften. Laut Ihrer Bewertung gab es einige Dinge, die Ihnen nicht gefallen haben. Daher wären wir sehr dankbar, wenn sie uns mitteilen würden, was nicht gut war, damit wir dies Ändern können. Wir würden uns auf eine Rückmeldung freuen und wünschen ihnen bis dahin alles Gute. Freundliche Grüsse Schlosshotel-Team

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to stay in Brig
Very comfortable and clean room, building is very pleasant in addition.
Stayed 1 night in Sep 2021

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was spacious and nice balcony,it was also quiet and walking distance Brig center.What we did not like:shower in bath was only handshower.breakfast:we booked incl breakfast but day before arrival we received an email with a link to a notification that no breakfast was served. We saw however in the morning that breakfast was served to a group of people!No refund initiative was made so we will claim after our holiday.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The location was assessable to many vital centers.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2020

10/10 Excellent

Nilina

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Andreas Furrer on Mar 16, 2020
Herzlichen Dank für Ihr freundliches Feedback, welches uns sehr gefreut hatte! Freundliche Grüsse und hoffentlich auf bald einmal....

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great place to stay in Brig. Hosts were very nice. Hotel was close to town and Brig is a nice little city. We were in Switzerland for a triathlon the this was perfect. 50 meter pool about 400 meters away and a track about a half mile away. Would love to stay here again some time.
Stayed 4 nights in Aug 2019