Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
駅から近く綺麗なホテルPosted Oct 17, 2014
とても良いホテルだが一階だったのでマッターホルンは少ししか見えなかった！ なるべく上の階をリクエストしたらよいと思います！英語でメールをするとすぐに対応してくれます！ ただレストランの予約をメールでお願いしたけど予約されてなかったのが残念(^_^;) 食べれたので良かったですが！
for Everyoneby A verified travelerfrom London
Excellent hotel fully renovatedPosted Oct 13, 2014
Pros: Large rooms, pool facilities
Cons: Lend DVDs.
Excellent hotel in the heart of Zermatt. The staff was friendly. Rooms are fully renovated. Excellent common facilities. I would definitely stay there again in the winter.
for Everyoneby A verified travelerfrom Montreal Canada
Excellent hotel until checkout !Posted Sep 28, 2014
Modern rooms in a really nice cozy hotel that is well situated, very close to the train station. Delicious breakfast. All was perfect until the manager called our room at 9:45 am to ask us if we needed help with our luggage to leave the room... We were barely awake and found this odd ! We said not yet, later. One hour later another employee calls our room for the same reason. Then at 11:15 am the baggage man knocks at our door to tell us we are late... He was rude and upset. My wife was getting dressed as we tried to explain that we were not late, we will check out at 12:00. He then informed us that checkout time was 11:00 and that the next guest was impatiently waiting for our room ! This was a surprise to us...never been informed on our reservations confirmation. We proceeded to the reception desk to check out. The manager was waiting for us anxiously to tell us how late we were. It was 11:40. The next customer was there waiting and putting a lot of pressure . The manager argued with us and even yelled at us about the checkout time and turned his back on us and left !!!! We have never been treated with such rudeness in a hotel or anywhere. His behaviour was totally unacceptable and left my wife and I very shaken... Because of this bad experience we give 4 stars rating to the hotel instead of 5 stars.
Recommendedby マイケルfrom JAPAN
キレイなホテルPosted Sep 17, 2014 on Hotels.com
Recommendedby なしfrom 東京
Posted Sep 7, 2014 on Hotels.com
Recommendedby Christinafrom Taipei
交通位置很方便Posted Sep 6, 2014 on Hotels.com
飯店為於車站旁邊 非常方便 此次入住 飯店免費替我們升等至套房 早上提供的自助早餐也很好吃
Recommendedby Jeanfrom Massachusetts
value for the moneyPosted Sep 3, 2014 on Hotels.com
wonderful pool and spas. convenient location. friendly and helpful staff. wonderful breakfast included. clean and spacious r pom with wonderful lanais.
for Personal Eventby Anonymousfrom USA
Close to train stationPosted Aug 29, 2014 on Hotels.com
The room and bathroom were very spacious. They gave me a room upgrade. The wifi was very good. When I used video chat the picture was clear and not pixilated. The breakfast room had a great selection of food especially bread. I had to get up early and leave on the train so this was the perfect location. It's also close to the main shops and restaurants.
for Couplesby みいfrom 日本静岡
グッドPosted Aug 26, 2014 on Hotels.com
Recommendedby A verified traveler
역과 매우 가까워서 좋아요Posted Aug 26, 2014 on Hotels.com
사우나와 수영장도 작지만 있어서 하이킹하고 피로를 풀기 좋습니다(수영복 입으셔야 합니다) 숙소도 역에서 가깝고 아침식사도 좋아요 방에 냉장고가 없는게 좀 불편하지만 데스크에 말하면 냉장고에 보관해 줍니다