Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
66% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Nice Place, Comfortable

Posted Apr 11, 2015
Pros: Clean
Cons: The bed could use a new mattress.
Location: It was close to down town, gas stations and a few restaurants.
The room was nice and clean. We had booked a King room, it wasn't ready so we were given a room with 2 queen beds for the same price. The water pipes were a bit loud during the night. Bed was a bit saggy in the middle, but overall it was a nice stay for the price.
Comment from Hotel Management
Apr 15, 2015 by Ali, Hotel Management
Thank you very much .. we really appreciate your feedback. i hope you visit us again..!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Decent Room - Good Price

Posted Mar 11, 2015
Pros: Price. Recommend with reservations.
Cons: Very slippery bath tub - no rubber mat. Attitude.
I was irritated by the supercilious attitude of the manager / desk person.
1 out of 5
by A verified traveler

Wouldn't recommend to anyone

Posted Feb 14, 2015
The room was dirty. Black mould in the bathroom on the tiles. The pool wasn't open because they didn't pass inspection for it. The restaurant was the best thing and that's stretching it. It was pretty depressing and the food was all frozen/prepackaged. But edible at least.
Comment from Hotel Management
Mar 6, 2015 by Ali, Hotel Management
I really appreciate your feedback ....don't exactly know where was not cleaned...we spend around $10,000 for pool and waiting for Northern Health Board to inspect the pool before we open and is not our hand we still waiting for Health board. ..anyways we appreciate your review and work on it make sure we don't make mistake again.
3 out of 5
by A verified travelerfrom Edmonton alberta Canada

Hotel close to highway in Valemount

Posted Jan 11, 2015
The experience was average. We stayed over night on our way home to Edmonton
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
We really appreciate you feedback ..!!! Thanks
1 out of 5
Recommended
for Families
by A verified traveler

awful

Posted Jan 7, 2015 on Hotels.com
we ended up not staying because nobody would come to the office to check us in. we arrive about 9pm nobody answered the courtesy phone, left message with cell number and went for supper nobody call back, went back at 10pm got an answer was basically told we should have been there at 2pm to check in, we were out in the cold with a toddler. so we looked elsewhere and got lucky, will never try there again. cant accurately rate hotel as we didn't stay as there was no service
Comment from Hotel Management
Apr 11, 2015 by Ali, Hotel Management
we are sorry to hear that we are not aware of this information regarding the check-in..normally when we are full or all booked we are close coz we can't take anymore walkins anymore..!! Thanks
1 out of 5
by A verified traveler

old room

Posted Jan 6, 2015
Pros: It had hot water
Cons: Updated
The room was old, cold and smelly. Had a musty smell to it and the the cable didn't work and he didn't even offer a discount!!!
Comment from Hotel Management
Jan 8, 2015 by Ali, Hotel Management
I am really sorry for inconvenience but its very small town in BC so we dont have Rogers or Shaw communications here for TV all we got in antenna.
1 out of 5
by A verified travelerfrom Kenmore, WA

No heat in this cruddy, run-down, overpriced dump.

Posted Jan 5, 2015
I couldn't get the heat to start in this cruddy, run down dump of a hotel. It was cold!
Comment from Hotel Management
Jan 6, 2015 by Ali, Hotel Management
I am sorry for inconvenience but heat knob is next to light switch of the wall to control how much you need...!! Thanks i really appreciate your response.
2 out of 5
by A verified travelerfrom surrey, bc

pool was closed; no tv

Posted Jan 1, 2015
Cons: operable tv, usable pool
the pool was closed - a big disappointment for our kids; the cable was cut so we couldn't even watch tv
Comment from Hotel Management
Jan 6, 2015 by Ali, Hotel Management
I am so sorry for the inconvenience we spend almost $10,000 into pool and still waiting for the Northern Health Board to inspect our pool...so probably next week they gonna be here to inspect and then we can open the pool. I am so sorry for the inconvenience because of the last week snow storm we lost our antenna and that's the reason cable got disconnected and we are working on it.
3 out of 5
Recommended
for Families
by Heatherfrom Edmonton

Great half way rest stop on the way to Kelowna

Posted Dec 31, 2014 on Hotels.com
Very friendly service - new management. The hotel is definitely older but new management has updated the rooms with new carpet and paint. Great value for the $$
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
Thanks
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
Thanks
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
Thank you very much for your appreciation..!!
3 out of 5
Recommended
for Couples
by Omfrom Edmonton

Nice Stopover

Posted Dec 31, 2014 on Hotels.com
Very nice and accommodating staff. Good knowledge of area to help our needs. Room comfortable.
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
Thanks
Comment from Hotel Management
Mar 7, 2015 by Ali, Hotel Management
Thank you very much for your appreciation.