Friendly staff who were eager to help and make our experience the best possible. Historical artifacts dot the hotel, providing a contrast to the contemporary design and grounding the building within the historic city.
Good location within walking distance of the Cathedral, Serrano Tower, and the Queen's square (to name a few). Plenty of sights, eateries, and cafes in the local.
Minor negative would be the noise of the room. Possibly due to its location in the building. Noise from reception, restaurant, guests on the stairs, and cars on the street, while not a problem during the day, disturbed sleep both late at night and also early in the morning.