Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Tilburg

Heerlijk hotel bij historische centrum en de Turia

Posted May 4, 2015
Pros: Fijne locatie, super personeel en ondanks dat het een groot hotel is voelt het geborgen en gezellig.
Location: Aan de rand van de historische stad en bij de oude rivierbedding. Ook de echte Valenciaanse restaurants (minder toeristisch) zijn zeer dichtbij.
We hebben genoten van de stad, de mensen, het prachtige weer en het fijne hotel. Veel is op loopafstand van het hotel of even zo makkelijk op de fiets. Vanaf de luchthaven brengt de metro je zonder overstappen (lijn 3 en 5 halte Alameda) naar het hotel of neem een van de vele taxi's. De kamer was ruim en van alle gemakken voorzien en het hotel personeel doet er alles aan om het verblijf nog mooier en beter te maken zonder opdringerig te zijn. Overal in het hotel heb je goed en gratis wifi-internet toegang en de keuken is er goed. De receptie heeft overal antwoord op en weet je bijvoorbeeld ook de minder toeristische restaurants in de buurt te wijzen. De stad heeft alles, van historische binnenstad tot brede stranden, van handelsgeest tot moderne architectuur. Het is een stad met lef die tegenslagen overwint met de mooiste resultaten tot gevolg. De groene ader de Turia is daarvan wel het beste voorbeeld. Klein puntje is wel dat de restaurants pas om 20:30 uur open gaan maar het eten is er verrukkelijk. In nog geen twee en een half uur vliegen hebben wij een heerlijke voorjaarsvakantie gehad en is een ding zeker. We gaan nog een keer terug, naar de stad, de mensen, het prachtige weer en het fijne hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Fijn hotel vlakbij het historisch centrum.

Posted Mar 11, 2015
Pros: Ligging, vriendelijk personeel, toegang tot sauna en Jacuzzi, mooie inrichting.
Cons: Toiletborsten in toiletten.
Mooi hotel met vriendelijk personeel. Gratis toegang tot sauna en Jacuzzi. Wij hadden een mooie kamer met uitzicht op de tuin. Ondanks werkzaamheden aan de straatkant geen last gehad van geluidsoverlast. Enige minpuntjes waren geen toiletborstel in toilet en kamer wordt niet geheel donker omdat een lampje boven de deur aan blijft staan. Het hotel ligt vlakbij metrostation Alameda die via het park Jardin del Turia is te bereiken. Er is een rechtstreekse verbinding vanaf de luchthaven naar dit station. Met de metro kan je gemakkelijk naar het strand. Winkelstraten Calle Colon en Gran Via Germanias liggen om de hoek. Het historisch centrum is op loopafstand. Je kan fietsen huren in het hotel voor EUR 20 per 24 uur. Valencia is heerlijk om in te fietsen, er zijn veel fietspaden en ook de jardin del Turia is erg fijn per fiets te verkennen.
Comment from Hotel Management
Apr 16, 2015 by Vicente Juanis, Hotel Management
Dear guest, First of all I would like to thank you for taking the time to share your experience. I am very glad to read that you have enjoyed your stay in our Hospes Palau de la Mar and I hope to welcome you back in the coming future. Receive my best regards, Vicente Juanis General Manager
2 out of 5
by A verified travelerfrom NY

package of unfortunate happenings

Posted Mar 9, 2015
Cons: Their shower booth corners should be cleaned properly and fixing the door to avoid flooding on the bathroom floor. I will post pictures if possible.
Location: there is a construction in front of the hotel.
This property did not meet with my expectation. There is a construction going on in front of the facility and it is not located in best spot of the city center, you have to walk at least for 5 minutes with construction along side. I found the bathroom flooding after taking showers ( room 109) and it was a hassle when there are 3 people ( of course I paid extra for 3 people staying) using the room together. What made things worse was the next morning, the bathroom was not cleaned nor towels replaced. I called to complain and received ridiculous answers and treatment. The supervisor brought the cleaning lady and made a confrontation, the lady said my parents were saying "gracias" when she came to clean the room and she left the room because of that comment. First of all, I did not want to deal with this problem with the cleaning lady, I think the supervisor or the hotel manager should have dealt with the problem without me feeling uncomfortable to see the lady who was apparently in fear of the confrontation. However, the supervisor gave me more soaps and shampoos for the compensation but I did not feel completely better by that. The shower flooding issue was not addressed ever until I checked out. I complained again during my checkout but all I heard was " I am sorry to hear that " and I became more upset when I heard that I got charged for 2 sodas that I never consumed from the minibar. That mistake was taken cared but I became very disappointed.
3 out of 5
by A verified travelerfrom mexico

Cama de agua

Posted Feb 21, 2015
La cama matrimonial se abría en medio y era tan blanda que parecía de agua en vez de descsnsar amanecí canssdo
4 out of 5
by A verified traveler

Nicely designed, good 4 star hotel. Not 5 *

Posted Feb 21, 2015
Pros: The staff and design.
Cons: Still nicely designed and decorated. However, the showers could use a refurbishment.
Location: Good location, very close to the centre
Stayed at the hotel for two nights. Very good bed. The hotel is located in the centre of the town and the rooms at the street side are very noisy. It did not help either that at 3.30AM a few drunken English girls were shouting in their hotel room for about half an hour. Not some thing you would expect at a five star hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

un buon 4 stelle... ma non 5!

Posted Feb 5, 2015
Pros: Vicinanza al centro, pulizia delle camere
Cons: La Spa non è un gran che e l'accesso dall'esterno è piuttosto scomodo d'inverno
Location: Vicino bar e ristoranti
Bell'hotel piuttosto vicino al centro storico, non abbiamo avuto la colazione perché decisamente troppo cara. Buona la pulizia delle camere che sono spaziose, soprattutto i bagni. Un buon 4 stelle ma non certo 5!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Wonderful hotel, spectacular lication

Posted Jan 29, 2015
Pros: Staff, Location, super nice rooms, spa, sauna, etc.
Location: Just ask the concierge for nice restaurants and places nearby.
Super nice hotel and staff. Best location in town. Expedia Gold gave us free parking (which is 25 Euros per day). Great experience.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfect location, very nice hotel

Posted Jan 27, 2015 on Hotels.com
Perfect Hotel, it was just a pity that when I wanted to book a massage at 8PM (and after driving for 3 hours) apparently the massage therapist had already gone home. Whilst it was written in the folder that it would be opened until 10PM.
4 out of 5
Recommended
for Couples
by A verified traveler

Five Star service

Posted Jan 25, 2015 on Hotels.com
We booked a deluxe room however on arrival there were major roadworks in front of the hotel so opted for a room at the back. The room was spacious but not very private as overlooked but this is a city hotel.In keeping with most spanish hotels the heating was on full blast but a lack of an openning window (we had doors)meant the room was very warm. The room was very "metro" but the bed hard.The staff were faultless and the service definately 5 star. Breakfast excellent and cheaper if you book it when you arrive at the hotel rather than in advance. We would definately stay here again although would only do so at a reduced rate.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Attractive hotel with friendly staff

Posted Jan 18, 2015
Pros: The friendliness of the staff and the contemporary vibe of the rooms that still maintained some of the original buildings features.
Cons: Nothing. We loved it all.
Location: We especially loved hiring bikes from the hotel and cycling the green route of the close by park in the reclaimed Turia riverbed.
I have recently returned from a lovely stay at the Hospes Palau de la Mar with my partner. We arrived 4 hours before the official check in time and the staff were courteous and welcoming and allowed us into our ready prepared room without any fuss or bother. The room was spacious and well decorated with a very comfortable bed and a fab bathroom. We found it well located and easy walk to many of Valencia's attractions. We will definitely stay here again next time we visit Valencia and we can't wait until another visit!