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Reviews of Best Western Maple Ridge Hotel

2.5 out of 5
Best Western Maple Ridge Hotel
21650 Lougheed Hwy, Maple Ridge, BC

Reviews

7.4

Good

Rating 10 - Excellent. 256 out of 1003 reviews" "
Rating 8 - Good. 384 out of 1003 reviews" "
Rating 6 - Okay. 203 out of 1003 reviews" "
Rating 4 - Poor. 95 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness
Check out process was very slow and receptionist could not explain how it worked. Not her fault as she was covering for someone
Stayed 2 nights in Apr 2024

4/10 Poor

Valerie

Disliked: Cleanliness
There were a lot of ants in the bathroom. I let them know that night and they said they would come and spray them. They didn’t come until the next day.
Stayed 2 nights in Apr 2024
Response from Hardeep on Apr 17, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tim, CALGARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean we felt comfortable there.
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Positive: the room was clean and well furnished. Great breakfast. Friendly staff. Negatives: poor TV choices - tv can't connect to wifi so you can't stream from device; be careful you don't get ripped off- online the best western website said the room was $170 the manager tried to charge $398.
Stayed 2 nights in Apr 2024

8/10 Good

Jeslin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet hotel
Stayed 1 night in Apr 2024

8/10 Good

JIM

Traveled with partner
Liked: Cleanliness, staff & service
The property is fine, location warrants supervision of vehicles in lot, exterior needs attention, staff friendly, continental breakfast fine, would stay here again
Stayed 1 night in Apr 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love stayaing here and the breakfasts is great!
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel when in Maple Ridge. Convenient to all my needs.
Stayed 1 night in Mar 2024

2/10 Terrible

Rene

Disliked: Cleanliness, property conditions & facilities
Promised me a wheelchair accessible room and when I arrived there was nothing. I had to use a room with no bathroom access and use the bathroom down the hall. Toilet not flushing properly. Microwave busted. Dangerous for a guy in a chair to manage. I asked for a refund. they said. "Go to Expedia" not good
Stayed 2 nights in Mar 2024
Response from BW maple ridge on Apr 2, 2024
Dear Rene,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagerBest Western Maple Ridge Hotel

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great! Overall everything was great. We will stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff did an excellent job of making us feel welcome. They were very attentive and friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were uncomfortable. Washroom was very dirty especially around the toilet area.
Stayed 1 night in Mar 2024

6/10 Okay

Jaysa

Liked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Erika

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i visit Maple Ridge and love it! the staff and breakfast are great and its nice having pool access for the kids as well. My only Comment about my current stay is that the TV in my room wouldn't even turn on and after talking with the staff, its been happening in a few rooms due to some minor renovations. but otherwise this hotel is always great! :)
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

JIM

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel has been recently updated. The motel is pet friendly. The only significant issue was the noise from the upstairs guests. I would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Neil

Stayed 4 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and responsive staff. Very clean.
Stayed 1 night in Mar 2024

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Vijay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy check in. Good to have the breakfast in the morning. Coffee was a big hit.
Stayed 2 nights in Feb 2024

2/10 Terrible

Julieta

Stayed 1 night in Feb 2024
Response from Nicole on Mar 28, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023

6/10 Okay

Sophia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience is great
Stayed 1 night in Jan 2024

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Went out of their way. Beds could be more comfy
Stayed 2 nights in Dec 2023

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Michele

Stayed 2 nights in Dec 2023

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service. Reasonable. Only issue was they were in the middle of renovating the rooms so there were desks ling hallway.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jasbir

Stayed 6 nights in Dec 2023

4/10 Poor

Rachelle

Stayed 1 night in Dec 2023
Response from Maple Ridge Hotel on Dec 19, 2023
Dear Rachelle,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Jenna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rick

Stayed 1 night in Dec 2023

10/10 Excellent

Ilona

Stayed 1 night in Dec 2023

2/10 Terrible

samantha

Disliked: Staff & service
Booked through Expedia onsite at hotel, unable to check in, they kept my money, then would not allow me to use wifi to make alternative arrangements, kicked out in Street in the middle of the night even though I paid in full, bad neighborhood
Stayed 1 night in Nov 2023
Response from BW MAPLERIDGE on Dec 5, 2023
Dear Samantha,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ManagerBest Western Maple Ridge Hotel

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Second time I have stay. It severs its purpose. Location is very convenient. Lots of parking. Room is clean and serviced daily. More than anything is the staff are wonderful and extremely helpful. Highly recommend.
Stayed 3 nights in Dec 2023
Response from BW MAPLERIDGE on Dec 5, 2023
Dear Angela,Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Amit SagarManagerBest Western Maple Ridge Hotel

10/10 Excellent

Ron

Liked: Amenities
Room was immaculate staff was excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Clifford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who greater us at
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with group
Pool, hot tub and sauna was awesome
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ARCHIE

Stayed 2 nights in Nov 2023

10/10 Excellent

Leona

Stayed 1 night in Nov 2023

4/10 Poor

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maple ridge Hotel on Nov 8, 2023
Dear Danielle,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Russell

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run away!
To start, the girls at the front were very nice. Unfortunately, my stay was terrible! There were literally drug addicts walking around inside and outside. They kept me up threw the night on two occasions as I was there for 10 nights. I couldn't change hotels because the hotel had already been submitted threw work. The hot tub had 4 inches of foam on top, it was so dirty. I couldn't use the bath tub because the plug was broken. One morning there was white stuff all over the hallway in front of my door from a vent in the ceiling. I changed rooms 3 times because of noise and other issues. One room the floor to the bathroom was sinking. The air conditioner in another room didn't work. I am thankful I never have to stay here again. Worst hotel experience I have ever had! Even though the girls at the front desk were nice, I couldn't even look at the staff after I left as I was so upset. My final exams were after my last night there. I did not sleep the entire night because of someone opening and shutting all night.(not exagerating at all!). I'm lucky I passed. Do not stay here!!!
Stayed 5 nights in Oct 2023
Response from Maple ridge on Nov 6, 2023
Dear Russell,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,ManagerBest Western Maple Ridge Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the area where my family lives. easy access.
Stayed 2 nights in Nov 2023
Response from Maple ridge on Nov 4, 2023
Dear Paul,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ManagerBest Western Maple Ridge Hotel

6/10 Okay

Vasilena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alright
Stayed 1 night in Oct 2023