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Reviews of Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

3.5 out of 5
Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
1100 Granville St, Vancouver, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, nice room, and helpful staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Will,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver, nice rooms and helpful staff.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Urine smell outside
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Michael,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. It is close to everything, including shopping, dining, Skytrain and more. I would stay at this hotel again. The staff was helpful with questions, and we had great advice about where to shop. There is also a Nester's Grocery store nearby if you don't want to eat out for every meal.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Rebecca,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our excellent location in downtown Vancouver, close to shopping, dining, Skytrain and more! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience but the light coming thru the drapes in the Bedroom from the other external neighboring Buildings was disturbing and uncomfortable. Those could be thicker. thx
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Joseph,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We regret to see that we did not meet all of your expectations during your stay. We will ensure that our housekeeping manager is kept informed about your experience. We are truly sorry for any inconvenience this may have caused you. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Oyedele

Stayed 1 night in Mar 2024
Response from General Manager on Apr 14, 2024
Dear Oyedele,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being on a busy street in the Yaletown district the noise level is kinda high. My room on the top floor had good window and balcony door gaskets that significantly lowered the noise. Beds & pillows were very comfortable. Good towels and water pressure. Staff was VERY friendly and helpful…all shifts.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Lawrence,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, convenient room amenities and our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Abie, San Diego

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelente opción para conocer Vancouver. El staff del hotel es Muy amable y sus recomendaciones fantásticas. Muy bien ubicado aunque no la Mejor zona está a minutos caminando de Buenos Restaurantes, Tiendas y transportes. Para el precio vs calidad es muy buena opción especialmente si viajas en Familia !!!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Abie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your family enjoyed your stay with us and you appreciated our central location in downtown Vancouver, close to city's attractions, shopping and restaurants and our friendly and knowledgeable staff.Thank you for choosing our hotel and we are very excited to welcome you and your family again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Evelicia

Liked: Staff & service
Disliked: Cleanliness
The hotel is great but the location is not that great even though it’s in downtown. For some reason the Granville st is where most of the homeless people gathered when I was walking around. Other than that, I will give the hotel 4stars
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Evelicia,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We regret to see that we did not meet all of your expectations during your stay with us. Being located in the heart of the downtown Vancouver entertainment district, there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

6/10 Okay

Daniel

Room was always cleaned which was nice. Area/street around the property is sketchy looking. Gym was simple and nice. Someone charged a meal to my room and the staff removed from my bill but also called me again after to make sure “again” that I didn’t charge meal. I was clear at check out that the meal charge was not mine and someone else made a mistake. So I didn’t appreciate the follow up phone call to be asked again.
Response from General Manager on Apr 15, 2024
Dear Daniel,Thank you for your great feedback regarding your stay. We are delighted to hear you appreciated our comfortable rooms and convenient hotel amenities. We regret to see that we did not meet all of your expectations during your stay with us. We apologize if there was any inconvenience caused with the meal charges. We have kept our front desk department informed about your experience and we appreciate your feedback. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Christopher,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Helen, CAMBRIDGE BAY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and good service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Helen,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the staff at this property were great. The beds were really comfortable and the rooms were big. We didn’t receive a VIP upgrade as they said that our room we booked already was an upgrade.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Stuart,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious one-bedroom suites, our friendly staff and our central location in downtown Vancouver. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal will never be staying here again
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jordan,We appreciate you taking the time to write to us. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best regards,Bill Thompson General Manager

6/10 Okay

Dwayne

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Dear Dwayne,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Lillia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many homeless around property. Pee on the street. Screaming and running. Bed was very comfortable
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Lilia,Thank you for your feedback regarding your stay. We are delighted to hear you appreciated our comfortable beds. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager

6/10 Okay

Ray

Traveled with family
Liked: Cleanliness, property conditions & facilities
We were at the hotel around 1:30 and had hoped for early check in. Totally understood that the room was not ready but requested a contact to advise when available. No call. Came back to hotel at 3:45 and other than a short apology found this disappointing. Otherwise enjoyed our stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Ray,Thank you for your feedback regarding your stay. We regret to see that we did not meet all of your expectations during your stay in terms of a check in process. I would like to apologize for the inconvenience you experienced and would like to assure you that we have worked with our front desk team to avoid any reoccurrences. I am also truly sorry that this was not handled properly and I have discussed this with the team who all join me in apologizing for this lapse in service. This is not the level of service we pride ourselves upon and would very much appreciate the opportunity to make this up to you in the future. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and to hopefully exceed your expectations.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Claudia, Whistler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service, our dog loved the treats
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Claudia,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your furry friend enjoyed your stay with us! :)We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service and that you appreciated dog treats we offer to our little guests. Thank you for choosing our hotel and we are very excited to welcome you all again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

piyusha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was beautiful! I had booked the suite, it was an amazing experiencez
Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Dear Piyusha,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, offering great views of downtown Vancouver.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Kacey,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, very close to Yaletown. Walking distance to Science World too. You can also walk to the water taxis to Grainville Island. The area around the hotel does have a ton of homeless and there are several areas that smell horrible. Walking at night is not as comfortable.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Huge,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you appreciated our comfortable suites and central location in downtown Vancouver. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk check-in was handled by friendly and efficient staff. The main reason I stayed here was the proximity to a music venue. The room was a great size and had all the amenities needed for a comfortable stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Lee,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly and efficient staff, our spacious and comfortable suites, offering great room amenities and our central location, close to popular music venues. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Christie, Athabasca

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Christie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Karina

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Karina,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Michael, Victoria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice workout room, wonderful staff friendly and helpful, nice beds, mostly quiet, close to late night food
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Michael,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites, convenient fitness centre and our helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanand staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Dave,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

ted

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Ted,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived really late after a missed connection and the counter staff were lovely and even gave me a late checkout. Excellent location and comfy beds. My room had a bath too which was a plus.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Alexander,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our lovely staff, comfortable suites with baths and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible as usual. Always accomadating and super friendly. My go to spot when I’m in Vancouver.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Kevin,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for your loyalty and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have a wonderful stay here. All the staff was really really helpful and kind. We found it really easy to get around and lots of great places to eat near by. Easy walking to Granville island water taxi and Science World. Two great bakeries close by. We were traveling with 3 kids and are coming from another big city so our kids are used to seeing all kinds of city dwellers. If you aren't comfortable with seeing all walks of life ( homeless or drug users) then Granville street or Vancouver as a whole might not be for you.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Amber,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your family enjoyed your stay with us and you appreciated helpful and kind staff and our central location close to city's attractions. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are very excited to welcome you and your family again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is truely the best in customer service! Greeting at the door, the lovely housekeeper I chatted with in the elevator. She works her tail off, I see it and is still such a sweet kind compassionate soul. This is my go to stay everytime I come to Vancouver, Wow,you have made me so comfortable and provided the upmost hospitality 🙌Thank you Thank you!
Response from General Manager on Mar 4, 2024
Dear Kevin,Thank you for your wonderful feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us again and you appreciated our great and dedicated staff! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to our housekeeping department! :)Thank you for your loyalty and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 28, 2024
Dear Marty,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Steve,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Updated. Quick, friendly and efficient checkin. Clean room and great service/food at restaurant. Easily walkable to Rogers Arena
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Francesco,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and clean suites, friendly check-on procedures, your dining experience at The Edge and our central location close to Rogers Arena. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Juan Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good for the price. Has good basics and overall great staff. The parking was easy, and so was check in and checkout. The location is pretty unbeatable, although not the best if you're noise sensitive. The few things that I'd say are lacking are: none of the outlets in the tables worked... Only one where you had to leave your phone on the floor at the bottom of the bed... And the toilet paper was single ply and pretty bad...
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Juan Sebastian,Thank you for your feedback regarding your stay with us. We are delighted to hear you appreciated our friendly staff, convenient underground parking and central location in downtown Vancouver. We will also be checking our power outlets in your room. Thank you for bringing these matters to our attention and please accept my sincere apologies for any inconvenience caused. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

TESHOME

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Guest,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Karmyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Karmyn,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Soo,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Marlene

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
First the things I did not like. I was not told there was a $32.50 daily parking charge until I was billed at check out. Could this be because I booked through Expedia? When we got in the room one of the first things I saw was a very long black hair in the sink. My husband is pretty bald, and I am blond white. So it didn't come from us. What I did like: The room was good, spacious, and had the King size bed I requested. The bed was super comfortable, pretty firm but still enough padding to sleep on. Lots of closet space. The remote for the main room TV seemed to be a bit weak on battery power, I finally gave up trying to get it to move from channel to channel. There were 2 TV's in the room. No coffee machine, the room provided the bare necessities without any extras. There is a fridge that froze bottled water, but at least it was cold. Staff are lovely.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Marlene, Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated our lovely staff, our spacious and comfortable suites. We regret to hear that your room wasn’t up to your expectations. We apologize for the issues you experienced in your guest room with regards to the TV remote. We will ensure that our head of housekeeping will brief the housekeeping team about this. All our rooms and suites are equipped with refrigerators, microwaves and coffee machines for your convenience. Also, being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Bill Thompson General Manager

10/10 Excellent

Makenan

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Makenan,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Makayla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here & they really are amazing, the staff are incredible & beds were beyond comfy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Makayla,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for your 5 out of 5 feedback. We are delighted to hear you enjoyed your stay with us and you appreciated our amazing staff and our comfortable beds. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and friendly.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Joseph,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our extremely helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear James,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

4/10 Poor

Isaac, Toronto

Liked: Cleanliness
ss
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Isaac,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager

8/10 Good

angie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager and staff were amazing. Highly recommend
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Angie, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Casey

Overall a good place to stay. Although if you’re there on a Thursday or Friday night, there might be an awful lot of nightlife especially when the bars closed down. Quite a bit of love music outside from cars. Felt like I was next to a nightclub stadium. Very hard for the hotel to manage. Other than this rooms were cleaned each day and the bed was super comfortable. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Casey,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Cameron,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near many places that are within walking distance. The staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Robert,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location walking distance to many attractions as well as our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Mitch

Liked: Cleanliness, staff & service, amenities
Lamps/outlets not working, furniture damaged. Granville St environment and abundance of obvious crack use and consequences is grim. Staff great. Price competitive. Would stay again.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Mitch,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you appreciated our great staff and competitive price. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your feedback regarding power outlets in your room. We will keep our maintenance team informed. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Rory,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Russel Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight was cancelled and needed a comfortable place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Russel Franz,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are sorry to hear about the issues with your flight and are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager