Exterior

Reviews of Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1010 reviews" "
Rating 8 - Good. 323 out of 1010 reviews" "
Rating 6 - Okay. 75 out of 1010 reviews" "
Rating 4 - Poor. 47 out of 1010 reviews" "
Rating 2 - Terrible. 35 out of 1010 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ray

Traveled with family
Liked: Cleanliness, property conditions & facilities
We were at the hotel around 1:30 and had hoped for early check in. Totally understood that the room was not ready but requested a contact to advise when available. No call. Came back to hotel at 3:45 and other than a short apology found this disappointing. Otherwise enjoyed our stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Ray,Thank you for your feedback regarding your stay. We regret to see that we did not meet all of your expectations during your stay in terms of a check in process. I would like to apologize for the inconvenience you experienced and would like to assure you that we have worked with our front desk team to avoid any reoccurrences. I am also truly sorry that this was not handled properly and I have discussed this with the team who all join me in apologizing for this lapse in service. This is not the level of service we pride ourselves upon and would very much appreciate the opportunity to make this up to you in the future. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and to hopefully exceed your expectations.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Claudia, Whistler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service, our dog loved the treats
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Claudia,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your furry friend enjoyed your stay with us! :)We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service and that you appreciated dog treats we offer to our little guests. Thank you for choosing our hotel and we are very excited to welcome you all again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

piyusha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was beautiful! I had booked the suite, it was an amazing experiencez
Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Dear Piyusha,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, offering great views of downtown Vancouver.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Kacey,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, very close to Yaletown. Walking distance to Science World too. You can also walk to the water taxis to Grainville Island. The area around the hotel does have a ton of homeless and there are several areas that smell horrible. Walking at night is not as comfortable.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Huge,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you appreciated our comfortable suites and central location in downtown Vancouver. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk check-in was handled by friendly and efficient staff. The main reason I stayed here was the proximity to a music venue. The room was a great size and had all the amenities needed for a comfortable stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Lee,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly and efficient staff, our spacious and comfortable suites, offering great room amenities and our central location, close to popular music venues. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Christie, Athabasca

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Christie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Michael, Victoria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice workout room, wonderful staff friendly and helpful, nice beds, mostly quiet, close to late night food
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Michael,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites, convenient fitness centre and our helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanand staff
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Dave,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

ted

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived really late after a missed connection and the counter staff were lovely and even gave me a late checkout. Excellent location and comfy beds. My room had a bath too which was a plus.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Alexander,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our lovely staff, comfortable suites with baths and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible as usual. Always accomadating and super friendly. My go to spot when I’m in Vancouver.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Kevin,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for your loyalty and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have a wonderful stay here. All the staff was really really helpful and kind. We found it really easy to get around and lots of great places to eat near by. Easy walking to Granville island water taxi and Science World. Two great bakeries close by. We were traveling with 3 kids and are coming from another big city so our kids are used to seeing all kinds of city dwellers. If you aren't comfortable with seeing all walks of life ( homeless or drug users) then Granville street or Vancouver as a whole might not be for you.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Amber,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your family enjoyed your stay with us and you appreciated helpful and kind staff and our central location close to city's attractions. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are very excited to welcome you and your family again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is truely the best in customer service! Greeting at the door, the lovely housekeeper I chatted with in the elevator. She works her tail off, I see it and is still such a sweet kind compassionate soul. This is my go to stay everytime I come to Vancouver, Wow,you have made me so comfortable and provided the upmost hospitality 🙌Thank you Thank you!
Response from General Manager on Mar 4, 2024
Dear Kevin,Thank you for your wonderful feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us again and you appreciated our great and dedicated staff! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to our housekeeping department! :)Thank you for your loyalty and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 28, 2024
Dear Marty,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Steve,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Updated. Quick, friendly and efficient checkin. Clean room and great service/food at restaurant. Easily walkable to Rogers Arena
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Francesco,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and clean suites, friendly check-on procedures, your dining experience at The Edge and our central location close to Rogers Arena. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Juan Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good for the price. Has good basics and overall great staff. The parking was easy, and so was check in and checkout. The location is pretty unbeatable, although not the best if you're noise sensitive. The few things that I'd say are lacking are: none of the outlets in the tables worked... Only one where you had to leave your phone on the floor at the bottom of the bed... And the toilet paper was single ply and pretty bad...
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Juan Sebastian,Thank you for your feedback regarding your stay with us. We are delighted to hear you appreciated our friendly staff, convenient underground parking and central location in downtown Vancouver. We will also be checking our power outlets in your room. Thank you for bringing these matters to our attention and please accept my sincere apologies for any inconvenience caused. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

TESHOME

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Guest,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Karmyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Karmyn,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Soo,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Marlene

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
First the things I did not like. I was not told there was a $32.50 daily parking charge until I was billed at check out. Could this be because I booked through Expedia? When we got in the room one of the first things I saw was a very long black hair in the sink. My husband is pretty bald, and I am blond white. So it didn't come from us. What I did like: The room was good, spacious, and had the King size bed I requested. The bed was super comfortable, pretty firm but still enough padding to sleep on. Lots of closet space. The remote for the main room TV seemed to be a bit weak on battery power, I finally gave up trying to get it to move from channel to channel. There were 2 TV's in the room. No coffee machine, the room provided the bare necessities without any extras. There is a fridge that froze bottled water, but at least it was cold. Staff are lovely.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Marlene, Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated our lovely staff, our spacious and comfortable suites. We regret to hear that your room wasn’t up to your expectations. We apologize for the issues you experienced in your guest room with regards to the TV remote. We will ensure that our head of housekeeping will brief the housekeeping team about this. All our rooms and suites are equipped with refrigerators, microwaves and coffee machines for your convenience. Also, being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Bill Thompson General Manager

10/10 Excellent

Makenan

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Makenan,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Makayla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here & they really are amazing, the staff are incredible & beds were beyond comfy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Makayla,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for your 5 out of 5 feedback. We are delighted to hear you enjoyed your stay with us and you appreciated our amazing staff and our comfortable beds. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and friendly.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Joseph,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our extremely helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear James,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

4/10 Poor

Isaac, Toronto

Liked: Cleanliness
ss
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Isaac,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager

8/10 Good

angie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager and staff were amazing. Highly recommend
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Angie, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Casey

Overall a good place to stay. Although if you’re there on a Thursday or Friday night, there might be an awful lot of nightlife especially when the bars closed down. Quite a bit of love music outside from cars. Felt like I was next to a nightclub stadium. Very hard for the hotel to manage. Other than this rooms were cleaned each day and the bed was super comfortable. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Casey,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Cameron,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near many places that are within walking distance. The staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Robert,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location walking distance to many attractions as well as our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Mitch

Liked: Cleanliness, staff & service, amenities
Lamps/outlets not working, furniture damaged. Granville St environment and abundance of obvious crack use and consequences is grim. Staff great. Price competitive. Would stay again.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Mitch,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you appreciated our great staff and competitive price. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your feedback regarding power outlets in your room. We will keep our maintenance team informed. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Rory,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Russel Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight was cancelled and needed a comfortable place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Russel Franz,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are sorry to hear about the issues with your flight and are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable but it smelled like it was once a smoking room; however, this did not impact my comfort as it was only noticeable when walking in. The suite was spacious with TVs in both the living room and bedroom. The area is suffering due to drug use, but it was close to so many great restaurants and bars. Easy walking to everything! The staff were great and I felt comfortable, safe and secure. The room had an updated bathroom, coffee maker, fridge and microwave. Plus, it had great pillows and comfortable beds.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Carol,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites, offering great room amenities, our central location as well as our helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Jerrod, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Jerrod,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Aisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. Safe parking garage beneath, which you use room key to access. The rooms were nice. We were able to have our bikes kept in a secure closet while staying there.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 19, 2024
Dear Aisha,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our great service, comfortable rooms and our convenient underground parking. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Jonathan

Good location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Jonathan,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our great location in downtown Vancouver.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Ava

Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Ava,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Catrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Catrina,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very bright and helpful, room was spacious, bed was too soft and blanket was too thin.
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Isaac,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you appreciated our spacious suites and our bright and helpful staff. Your feedback is important to us as it helps us to see where we can improve. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

6/10 Okay

miriam, North Hollywood

Stayed 5 nights in Dec 2023
Response from General Manager on Jan 19, 2024
Dear Miriam,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay with us. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Hayley

Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Hayley,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Xiaoli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to pay the parking, others all good
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Xiaoli,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Matthew,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Paula,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Paul

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Paul,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Neil,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

8/10 Good

Freda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe parking
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Freda,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our convenient underground parking.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
I recently stayed at this amazing hotel and was blown away by the staff. They were incredibly friendly and highly knowledgeable, making my stay truly exceptional. From the warm welcome at the lobby to their helpful recommendations about the local area, I felt valued as a guest. The rooms were spacious and tastefully furnished, and the attention to detail by the housekeeping staff was impressive. I highly recommend this hotel for anyone seeking outstanding service and a staff that goes above and beyond. Can't wait to come back !
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Johnny,Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us again and you appreciated our spacious, comfortable and clean suites and our friendly and thoughtful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your feedback and we will certainly pass your great comments over to the housekeeping team.Thank you for your loyalty and we are very excited to welcome you again on your next staycation in Vancouver!Best Regards,Bill ThompsonGeneral Manager