Ratings based on 629 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown Vancouver

Posted Apr 17, 2014
Everything was amazing, only comments, furniture is a little old and not as comfortable as other hotels and the ice machine on our floor wasn't working so I had to take a couple of minutes to hunt another one down. (No real big deal, more like an adventure) There was construction (which is probably why the room rate was VERY reasonable) but they didn't start making noise until later, which was really nice! Excellent location, staff was awesome... Highly recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel within easy walking distance of dow

Posted Apr 17, 2014
The hotel is in a nice location and is close to everything a visitor to downtown wants to do. Underground parking is not crowded and is inexpensive for that location
4 out of 5
Recommended
for Families
by A verified traveler from Victoria, BC

Sketcy part of town.

Posted Apr 7, 2014
Pros: Price and value for money.
Location: The neighborhood was a bit sketchy it made us feel uneasy, especially at night.
We had been upgraded to a lovely 1 bedroom suite on the fifth floor...but it was on the fifth floor and right out the window we could see an adult only 'store' didn't really do anything for the view and the neighborhood was a bit sketchy. Especially at night. I know that the cities working on cleaning up the area, but it made us feel uneasy.
Comment from
Jan 8, 2014
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are very sorry to hear that your stay in Vancouver did not meet your expectations. Being located in downtown Vancouver, it is expected that a certain level of urban activities is present in the vicinity of the hotel, which may not appeal to everyone.We are working as a hotel and will be changing our guestrooms windows to double-pained which should eliminate any noise issues in the near future. Meanwhile, you can always request for a room at the back side of the hotel which are quieter as they do not face Granville Street. Thank you for your valued comments Kind regards, Anastasios Theodoropoulos, General Manager
5 out of 5
Recommended
for Everyone
by Joanie from Greenville

Great stay

Posted Apr 1, 2014
Pros: Very comfortable and helpful
Cons: elevators
Location: its was central and right down town great location
Was a great stay , and very helpful when the online company didnt cancel the right reservation.
Comment from
Jan 8, 2014
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suite & Conference Centre. We are delighted that you enjoyed your stay with us, and our friendly staff were able to assist you with your reservation process. Thank you for your recommendation and we hope to see you soon back at the hotel. Warm regards, Anastasios Theodoropoulos General Manager
5 out of 5
Recommended
for Everyone
by Benji from calgary

Great room. Had a suite and it was terrific

Posted Mar 29, 2014
We had a suite, staff was great, two TVs lots of channels and free internet. Suite was great for family
Comment from
Jan 1, 2014
Thank you very much for your comments! We are delighted you enjoyed you time with us! All the best and we look forward to your next visit! Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by Breanne from Cariboo

location, location, location

Posted Mar 28, 2014
Pros: everything was great
Cons: cheaper parking for guests
Location: many restaurants, bars, night clubs, clothing stores, the ocean. close to everything.
I was greeted pleasantly by hotel staff. They were very accomodating and friendly. Room was spacious and we had a good view. Resturant/lounge downstairs was great. Location is awesome. I will be back, thats for sure. It is cheaper to stay when its not peak season and thats when we stayed. Prices must go up around May. We stayed at the end of March.
Comment from
Jan 1, 2014
Thank you very much for your feedback. We are delighted that you had a good time with us, and that you enjoyed both our facilities, and convenient location. We look forward in seeing you again. Warm regards Anastasios Theodoropoulos General Manager
3 out of 5
Recommended
for Everyone
by bruno from vancouver island

Really good location.

Posted Mar 3, 2014
Pros: Location, location, location
Cons: More towels and upgrade the bathroom.
Location: Shopping and concerts. Comodore Ballroom.
Great location but not impressed with the loud and rude hockey fans.
Comment from
Jan 11, 2014
Dear guest Thank you for your feedback. We are sorry that your stay with us did not quite meet your expectations and apologize for the loud hockey fans. We always try our best to keep any noise issues under control, and encourage guests to contact front desk if they feel bothered by any type of noise. We do hope that you will give the hotel another try in the future. Kind regards, Anastasios Theodoropoulos General Manager
3 out of 5
Recommended
for Everyone
by bruno from vancouver island

Really good location.

Posted Mar 3, 2014
Pros: Location, location, location
Cons: More towels and upgrade the bathroom.
Location: Shopping and concerts. Comodore Ballroom.
Great location but not impressed with the loud and rude hockey fans.
4 out of 5
Recommended
for Everyone
by Kev from Kelowna, BC

Well valued. Amazing location.

Posted Feb 16, 2014
Cons: Shower heads could be replaced. The spray was pretty pathetic and is only comfortable for a midget (heigh issues)...
Location: Well it's granville st, so tons of shopping and great cheap eats. Dirty bar scene is hoppin' here!
Really loved our stay here. It's in the heart of the action and in my opinion, the best bang for your buck. If you are a smoker, they have balconies, which is nice. Also loved having the separate living room space to hang out in. Super roomy.
4 out of 5
Recommended
for Everyone
by Lisa

My business trip

Posted Feb 8, 2014
Pros: I found the staff very friendly and professional.
Location: Lots of restaurants, shopping and entertainment venues.
My stay overall was a pleasant one. I did not spend much time in my hotel room as I was on business. I did not use the restaurant or bar amenities.