Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Iceland

Hotel in downtown Vancouver

Posted Nov 17, 2014
Pros: Nice view of Downtown Vancouver.
Cons: Should sound proof the rooms so you can't hear noise from outside.
Location: The hotel is close to bars and night clubs which cause noise at night when hotel guests are sleeping.
The hotel is in downtown Vancouver close to restaurants, bars and night clubs. It is very noisy at night which disturbs hotel guest sleeping.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Western WA

Good central location

Posted Nov 15, 2014
Pros: Comfortable
Cons: I'm not sure it's the best location for families with kids if walking in and out during early morning or later evenings. That isn't the hotel's issue.
The room was very comfortable and nicer than expected. Loved the space and enjoyed people watching down on the street below. The staff were very friendly and accommodating. We would return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend with my daughter and friends

Posted Nov 12, 2014
Pros: The room set up, the location. The interior was nicely decorated
The staff were very accommodating and the room was perfect. The location was perfect for walking to restaurants amd shopping.
Comment from Hotel Management
Nov 19, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It brings us great satisfaction that we were able to meet your expectations in terms of great service, in room amenities and our central location in downtown Vancouver. It’s great to hear you had a nice relaxing weekend with your daughter and your friends. We appreciate you taking the time to tell us about your great experience. We will pass your positive comments to the team. Thank you for choosing our hotel and we look forward to seeing you during your next stay in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome service!

Posted Nov 11, 2014
Very accommodating! They let us store our bags before check in and then let us into our room five hours early. They were extremely helpful and professional.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom comox b.c.

Downtown vancouver...close to everything...

Posted Nov 1, 2014
Was a good stay....the showers were a little tricky...fluctuating between boiling hot and icy cold..
Comment from Hotel Management
Nov 19, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We thank you for your feedback and we will follow up with our maintenance division on the issues you experienced. We appreciate you taking the time to write to us about your experience. Best regards, Anastasios Theodoropoulos General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Beautiful hotel situated in downtown vancouver!

Posted Oct 29, 2014
We visited from Toronto and was very pleased with the cleanliness, location and ease of access to transportation. It isn't far from the airport and isn't far from famous restaurants like Japadog!! The hotel staff were very pleasant and helpful. We would definitely recommend this hotel to everyone who wants to stay on Vancouver!!
Comment from Hotel Management
Nov 19, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Kate, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and friendly service. We are often commended for our excellent location in downtown Vancouver and for our close proximity to many of Vancouver’s attractions, shopping and public transportation. It’s great to hear that you had a chance to explore our wonderful city and our iconic restaurants. Thank you for your recommendation and we look forward to your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom Christchurch, NZ

Spacious, comfortable hotel

Posted Oct 25, 2014
Pros: Spacious, comfortable rooms with friendly staff. Good value.
Cons: Cleaning service could be more prompt - it always seemed like housekeeping came by late in the day and were rushed.
Location: Near to the shopping district and bars on Granville, and comfortable walking distance from Gastown and the waterfront.
The staff at the Chateau Granville were welcoming and helpful, always saying hi when we walked in the door! The room had lots of space and was very comfortable. The location is convenient to everything in downtown Vancouver, though on a slightly dodgier block of Granville. Safety was not a concern, but it should be noted that families with young children may not be comfortable walking back here in the later evenings. Noise was not an issue, despite being so near to all of the downtown happenings. Would happily stay here again!
Comment from Hotel Management
Nov 19, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Alison, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are so happy to hear that we have met your service expectations and you enjoyed the amenities our hotel has to offer. We are commended for our central location in the heart of downtown. It’s great to hear that our convenient location was useful for you to explore the city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you during your next stay in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for downtown exploration

Posted Oct 24, 2014
Pros: Location, Staff.
Cons: Smell of the room.
Location: Downtown. Shopping, cinemas, restaurants ...
Wonderful location with Pacific Centre 10 minutes away, restaurant around, cinemas beside. Staffs are very helpful and nice. The suit provide us beautiful scan of the city. The only thing I can't stand is the smell of the room. It's kind of strong smoke left by previous customer. But overall it's fair.
Comment from Hotel Management
Nov 19, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are so happy to hear that we have met your service expectations and you enjoyed the amenities our hotel has to offer. We are commended for our central location in the heart of downtown. It’s great to hear that our convenient location was useful for you to explore the city. We thank you for your feedback and will follow up with our housekeeping division on the issues you experienced. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you during your next stay in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown area.

Posted Oct 22, 2014
Pros: good room, clean good service and price.
Thehotel is very good, near all atractions of downtown.
Comment from Hotel Management
Oct 25, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are often commended for our excellent location in downtown Vancouver and our close proximity to many of Vancouver’s attractions, shopping and public transportation. We thank you for taking the time to write to us about your experience. Thank you for your recommendation and we look forward to your next stay. Best regards, Anastasios Theodoropoulos General Manager
Comment from Hotel Management
Oct 24, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are often commended for our excellent location in downtown Vancouver and our close proximity to many of Vancouver’s attractions. It’s great to hear that you had a chance to explore our city! Thank you for your recommendation and we look forward to your next stay. Best regards, Anastasios Theodoropoulos General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chilliwack,british columbia

Great price, good value

Posted Oct 21, 2014
Only stayed 1 night. Found hotel good value for money. Clean and central for what we wanted to visit.
Comment from Hotel Management
Oct 24, 2014 by Anastasios Theodoropoulos, Hotel Management
Dear Jackie, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are often commended for our excellent location in downtown Vancouver and our close proximity to many of Vancouver’s attractions. It’s great to hear that our location was convenient for you. Thank you for your recommendation and we look forward to your next stay. Best regards, Anastasios Theodoropoulos General Manager