Ratings based on 181 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Calgary
People make the differencePosted Apr 12, 2015
Pros: Location and the hard-working staff.
Cons: Plumbing. Sometimes our warm showers turned suddenly ice-cold :)
Location: Near Metrotown, Skytrain to anywhere you'd need to go. If you're driving, you're 25 minutes from just about everywhere in Metro Vancouver.
This hotel is very well- located in Burnaby, a short drive or transit ride from just about anything you want. The facilities were the older-style motel, but were also under renovation (which didn't disturb us in the slightest). The rooms were well-appointed and very clean and comfortable. I especially enjoyed great speed with Internet and TV service. Our daughters are like a pair of hurricanes, and can make a mess of any room in a hurry ... but the cleaning and housekeeping staff did a wonderful and efficient job at cleaning up our disaster areas and leaving us with a sparkling clean and tidy room--I fear our messes may have given them PTSD we left such disasters; but they cleaned meticulously and without complaint. What really made the difference for us, though, was the obvious effort and hard work that was being put into our stay by the staff at this hotel. They worked so selflessly to ensure that everything was *better* than we could have expected! They really went to extremes to ensure our comfort and convenience. Based on this alone I would recommend this hotel to anyone--family, couples, or singles. And a special thanks to the staff for making our 5 days there so special. Obviously, we'll be back.
for Everyoneby A verified travelerfrom Seattle, WA
Long WeekendPosted Mar 31, 2015
Pros: I like that it's quiet. I like the pool in the summer after a day of running around.
Location: The mall is close and it's nice to window shop and people watch.
This is our second stay at this hotel and I like the location in that it's right off of Kingsway. The outdoor pool is nice in warmer weather. I was disappointed to find out that they do not exchange American & Canadian currency this time, they did last year. Once the renovations are complete I'm sure it will be nicer, hence the 3 rating under Condition
by A verified traveler
Good locationPosted Mar 20, 2015
Breakfast was stale muffins or pastry and they told me to go back to my room and get my paper cup if I wanted a coffee to go...was pretty weak for a complimentary breakfast. Not a $107 per night hotel that they advertised...oh and they were renovating the front of the hotel and it was loud and messy, there was no mention of that in the add!!!
for Everyoneby A verified traveler
Very nice hotel with a nice breakfast and close toPosted Feb 16, 2015
Pros: It was quiet and not noisy and seemed to be very clean
Location: Close to Kingsway so good access to Metrotown
We were there one night and loved the big fluffy pillows and the king size bed. The weather was not good but the hotel was very nice. Had a lovely breakfast with a nice selection including pancakes
for Couplesby michaelfrom edmonton
pet friendlyPosted Feb 4, 2015 on Hotels.com
Stayed with a pet dog and a service dog, did not get charged for the service dog as it should did got a dog welcome package which I really appreciate. good beds, clean, good breakfast.
for Everyoneby A verified traveler
Close to metro townPosted Jan 28, 2015
Clean, good breakfast, nice staff Very good price for the location would go again for a short stay
for Couplesby A verified traveler
Too noisyPosted Jan 7, 2015 on Hotels.com
The hotel was average and little old. When ever someone opens their door in our floor you feel that your door is opening. Bathroom too small.
for Getaway With Friendsby A verified traveler
Quick visitPosted Dec 2, 2014 on Hotels.com
Overnight after fiend's B-day celebration, breakfast good.
for Familiesby Simonfrom Seattle
Decent rooms and good breakfastPosted Nov 25, 2014 on Hotels.com
Stayed in room with king size bed, room was somewhat small but clean and comfortable. Free parking, free wifi and free hot breakfast which was better than expected! They also had a complimentary crib for our baby, so that was nice. They offer free access to the Steve Nash fitness center, but it's across a busy street so it's not very convenient. Other than that, everything was good.
for Familiesby Audreyfrom Victoria
TripPosted Nov 9, 2014 on Hotels.com