Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

People make the difference

Posted Apr 12, 2015
Pros: Location and the hard-working staff.
Cons: Plumbing. Sometimes our warm showers turned suddenly ice-cold :)
Location: Near Metrotown, Skytrain to anywhere you'd need to go. If you're driving, you're 25 minutes from just about everywhere in Metro Vancouver.
This hotel is very well- located in Burnaby, a short drive or transit ride from just about anything you want. The facilities were the older-style motel, but were also under renovation (which didn't disturb us in the slightest). The rooms were well-appointed and very clean and comfortable. I especially enjoyed great speed with Internet and TV service. Our daughters are like a pair of hurricanes, and can make a mess of any room in a hurry ... but the cleaning and housekeeping staff did a wonderful and efficient job at cleaning up our disaster areas and leaving us with a sparkling clean and tidy room--I fear our messes may have given them PTSD we left such disasters; but they cleaned meticulously and without complaint. What really made the difference for us, though, was the obvious effort and hard work that was being put into our stay by the staff at this hotel. They worked so selflessly to ensure that everything was *better* than we could have expected! They really went to extremes to ensure our comfort and convenience. Based on this alone I would recommend this hotel to anyone--family, couples, or singles. And a special thanks to the staff for making our 5 days there so special. Obviously, we'll be back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Long Weekend

Posted Mar 31, 2015
Pros: I like that it's quiet. I like the pool in the summer after a day of running around.
Location: The mall is close and it's nice to window shop and people watch.
This is our second stay at this hotel and I like the location in that it's right off of Kingsway. The outdoor pool is nice in warmer weather. I was disappointed to find out that they do not exchange American & Canadian currency this time, they did last year. Once the renovations are complete I'm sure it will be nicer, hence the 3 rating under Condition
3 out of 5
by A verified traveler

Good location

Posted Mar 20, 2015
Breakfast was stale muffins or pastry and they told me to go back to my room and get my paper cup if I wanted a coffee to go...was pretty weak for a complimentary breakfast. Not a $107 per night hotel that they advertised...oh and they were renovating the front of the hotel and it was loud and messy, there was no mention of that in the add!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with a nice breakfast and close to

Posted Feb 16, 2015
Pros: It was quiet and not noisy and seemed to be very clean
Location: Close to Kingsway so good access to Metrotown
We were there one night and loved the big fluffy pillows and the king size bed. The weather was not good but the hotel was very nice. Had a lovely breakfast with a nice selection including pancakes
5 out of 5
Recommended
for Couples
by michaelfrom edmonton

pet friendly

Posted Feb 4, 2015 on Hotels.com
Stayed with a pet dog and a service dog, did not get charged for the service dog as it should did got a dog welcome package which I really appreciate. good beds, clean, good breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to metro town

Posted Jan 28, 2015
Clean, good breakfast, nice staff Very good price for the location would go again for a short stay
3 out of 5
Recommended
for Couples
by A verified traveler

Too noisy

Posted Jan 7, 2015 on Hotels.com
The hotel was average and little old. When ever someone opens their door in our floor you feel that your door is opening. Bathroom too small.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Quick visit

Posted Dec 2, 2014 on Hotels.com
Overnight after fiend's B-day celebration, breakfast good.
3 out of 5
Recommended
for Families
by Simonfrom Seattle

Decent rooms and good breakfast

Posted Nov 25, 2014 on Hotels.com
Stayed in room with king size bed, room was somewhat small but clean and comfortable. Free parking, free wifi and free hot breakfast which was better than expected! They also had a complimentary crib for our baby, so that was nice. They offer free access to the Steve Nash fitness center, but it's across a busy street so it's not very convenient. Other than that, everything was good.
4 out of 5
Recommended
for Families
by Audreyfrom Victoria

Trip

Posted Nov 9, 2014 on Hotels.com
Good, clean