Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified travelerfrom calgary, ab

Nice facilities, friendly staff but wood framed

Posted May 20, 2015
Pros: Cleanliness,staffing,location,underground parking, breakfast included
Cons: Sound dampening between floors
Location: Close to the Beach near by. Fantastic for the afternoon. Approx 20 min to Airport. The pool on site was great
As stated above. We liked the facilities, pool, staff and free breakfast. However our room on second floor was very noisy from the guests above at night as we could hear every foot step and sliding of their drawers. Not nice at 11 pm. Breakfast was good but there was nowhere to sit as all seating was taken. Also they were out of pancake syrup. Conveniently located.
4 out of 5
for Everyone
by A verified travelerfrom Calgary, AB

Nice stay, excellent staff.

Posted May 4, 2015
Hotel was under renovation during our stay, but we were not disturbed in any way. Room was slightly dated (hence the construction, other rooms were being totally gutted and rebuilt), but very clean and comfortable. Check in and check out was easy and the staff were very pleasant. Room heating and air conditioning was silent, the temperature was kept perfectly at setpoint, which was a welcome surprise (I hate rooms with noisy HVAC equipment). Windows had blackout drapes and shears, it was so nice and dark that I slept in the first day, had no idea it was late morning when I got up. I will most definitely stay at this hotel again.
3 out of 5
by A verified travelerfrom BC

Drab hotel in need of update

Posted Apr 21, 2015
Room was a disappointment, awkward layout and it seemed very worn. We were excited to use the pool, but it was very old and dirty. There was someone using the pool to teach swimming lessons so we felt like we were intruding. Change room facilities were really gross- I didn't feel comfortable showering there.
4 out of 5
for Everyone
by A verified travelerfrom BC

Good value, especially for pet friendly hotel room

Posted Apr 10, 2015
Pros: Location, pet friendly
Cons: I found the bed to be too soft and the towels too small.
Location: I was there for family reasons so did not do any sight seeing however Browns Social House, attached to the hotel, has excellent food.
They were in the middle of renovations during my stay but I did not notice while in my room. For the price I paid for a pet room I was impressed with what was offered. The facility was clean, even with renovations ongoing. The staff was cheery and helpful and the location was perfect for my needs. I will stay there again and look forward to seeing the result of the renovations.
3 out of 5
for Everyone
by A verified traveler

upgrade and noise

Posted Apr 2, 2015
Pros: Close to friends.
Cons: We have stayed here many times and noise is always a huge factor!
Location: On the main road and not quiet. Restaurant on property us good.
It was nice to be upgraded but it was very noisy. The best rooms should not be by stairs or right on the street with all the noise!
3 out of 5
by A verified travelerfrom London Ontario

Posted Apr 1, 2015
Pros: Convenient
Cons: Need to update the room decor
Location: Not much
Too much construction going on at and around the hotel. The hotel is looking very tired.
2 out of 5
by A verified traveler

Sleepless nights

Posted Feb 28, 2015
Saturday night wild party next room. Complained ,said they had a wedding that night . Next night noise until we hours I the morning. Complained.
3 out of 5
by A verified traveler

Full price charged but hotel under renos.

Posted Feb 23, 2015
Pros: Continental breakfast was nice.
Cons: Hotel is being updated but prices should reflect this until they are completed.
Location: Only 1 of 2 hotels in area.
Had to park on street. Couch in room very old and saggy, everything shabby. Instead of sample bottles of condiments (soap, shampoo) big bottles were provided so probably used by other guests before. TV was grainy.
4 out of 5
for Business Travelers
by michaelfrom cowichan valley

staff are the driving force here

Posted Feb 7, 2015 on Hotels.com
was under construction but staff were amazing
4 out of 5
for Everyone
by A verified travelerfrom Olympia, WA

Convenient location

Posted Feb 3, 2015
They are in the process of a remodel so parts of the hotel are under construction which apparently set off the fire alarm when we were there. Our room was very nice and comfortable and will stay here again.