Ratings based on 1,174 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Price, great room, great location

Posted Jul 1, 2015
We loved this hotel, the room is a small suite with a great view to the water front, located close to shopping, restaurants and bars. The staff was great, we will definitely go back
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Posted Jul 1, 2015
Nice, clean, well located and convenient to shopping and sightseeing. Staff very polite and helpful, I would recommend this hotel to those visiting Vancouver.
Comment from Hotel Management
Jul 2, 2015 by BradL, Hotel Management
We're happy to hear that you enjoyed your stay and found our staff to be very helpful and polite. Safe travels in the future and hopefully they will lead back to us.
5 out of 5
Recommended
for Couples
by A verified traveler from Missouri

Excellent Hotel, Great Service

Posted Jun 30, 2015
Pros: Location, nice up to date decor
Cons: Phone system, Gift Shop
Location: Great location, not only close to cruise terminal and Vancouver Tower (where we wanted to go), but also very close to Gas Town and China Town
We chose this hotel because of its location - close to the cruise terminal and across from the Vancouver Tower - and it did not disappoint. We arrived too early for check-in (~10:00AM), but they were great about storing our luggage; however, we were able to check-in somewhat early (~1:00PM) with a "slight downgrade" to our room from a King to a Queen bed (at no savings). The suite was neatly arranged with an adjoining sitting area and everything was nice & new and up to date; our only disappointment was that we did not spend much time in the room and get to enjoy it! The hotel staff were very nice (while not being over-friendly) and accommodating. However, we did have a couple of issues: (1) while considered minor incident it was annoying that our phone calls to the front desk actually went to another room and another somewhat irate hotel guest; (2) we were taken advantage of in the hotel gift shop by an attendant that indicated that the exchange rate was 1-to-1 - we later found out that the Can$ was about .75 to 1.0 US$ (he took us for about $3) -- while most likely the gift shop is subcontracted, it does reflect on the hotel.
Comment from Hotel Management
Jul 2, 2015 by BradL, Hotel Management
We're glad to hear that you enjoyed your stay and found our staff to be quite helpful. We apologize that there was an issue with your your phone, as soon as we were made aware of the situation we were able to quickly fix the problem. The gift shop is a tenant of the hotels and we are sorry that you didn't get a fair exchange rate when shopping there and we will forward your comments to them. We're glad you enjoyed our city and look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Korea

다운타운, 하버, 개스타운에서 가까움

Posted Jun 30, 2015
Pros: 가격대비 좋은 스위트 룸, 프리미어 스위트 룸에는 라운지가 있어 간단하나마 조식을 비용 추가 없이 이용해서 좋습니다.
Cons: 방안의 벽장등 화장실 문짝등의 개선이 요함. 좀 오래되 싸구려 느낌이 남. 침구나 베드는 휼륭함.
Location: 개스타운에서 저녁에 다양한 음식점들이 있고 현대적인 분위기의 여러 쇼핑할수 있는 곳이 있음
다운타운에서 가깝고, 특히 관광객이 많이 찾는 gas town 및 harbor랑가까워 도보로 걸어 다닐수 있습니다. 실내는 문짝, 소파등이 조금 오래되 보이나 침구나 청결상태는 아주 좋습니다. suite room을 그 정도 가격에 쓸수 있다는 점이 좋고 가족 여행시 좋을 것 같습니다.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great place to stay

Posted Jun 29, 2015
Pros: Staff and large rooms
Cons: Dining options
This is an excellent hotel within walking distance to many places of interest. The staff is excellent and eager to offer assistance. The dining facilities are somewhat limited, but overall an excellent hotel.
Comment from Hotel Management
Jun 30, 2015 by Caitlynn, Hotel Management
Dear Jerry, I LOVE that you felt well taken care-of by our staff! That's what we are here for! Please come and visit us again soon, Caitlynn
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Jun 27, 2015
Pros: Value for location and we had a suite room
This hotel is just slightly out of the high end hotel area. Price is hence better and it is only a few blocks away from the main hub. Hotel staff were excellent. Clean. Not overly fancy but nice. We will stay there again.
Comment from Hotel Management
Jun 30, 2015 by Caitlynn, Hotel Management
Thank you for your wonderful review! As mentioned, the Delta Vancouver Suites is within walking distance to most of Vancouver's best attractions. I hope that we see you back again with us soon. Warm Regards, Caitlynn
3 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Hotel close to Canada Place, train,

Posted Jun 27, 2015
Cons: The bathroom floor needs an upgrade.
Location: hotel close to Canada Place, train station, Flyover Canada, eating places,...
Hotel staff are very approachable and helpful. My transpo was late, and the hotel staff made sure that aerocar was notified and helped me out to ensure aerocar sent me a transpo on time. The staff made sure I have everything I need and the staff very promptly provided me the items/toiletries/coffee I requested. The staff at the help desk answered all my questions. Thumbs up to the hotel staff.
Comment from Hotel Management
Jun 30, 2015 by Caitlynn, Hotel Management
Dear Dani, Thank you for your review. I was pleased to read that our staff took good care of you. Our goal is to have your stay be a 5/5 next time. Hopefully we see you again soon! Warm Regards, Caitlynn
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

very good Vancouver hotel

Posted Jun 22, 2015
Pros: Pretty much everything. Good room, good facilities and a great location.
Cons: Entry key cards. Appreciate the extra layer of security, but one of ours kept de-magnetizing, which was a drag.
Location: Good central location. Close to harbour and Seawall, close to Gastown.
Started with early check-in, which they gave us with no problem. Room was spacious, with a good-size bathroom, clean and well laid-out. Beds were very comfortable, as were pillows. Very good all around experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Convenient location and comfortable hotel

Posted Jun 21, 2015
Pros: Great location. Easy walking distance to waterfront, cruise ships and station. Friendly, helpful staff with good local knowledge and advice.
We arrived early morning after disembarking from cruise ship and our booked room, not unexpectedly, wasn't ready. They offered us alternative rooms to choose from which was great. This allowed us to freshen up and then make the most of that whole day in Vancouver.
Comment from Hotel Management
Jun 23, 2015 by Caitlynn, Hotel Management
Thank you for your wonderful review. I apologize that you room wasn't ready early but was glad to see that you were able to get out in the beautiful weather and see Vancouver! Hope to have you back again with us soon. Warm Regards, Caitlynn
2 out of 5
by A verified traveler

Downtown stay

Posted Jun 17, 2015
Pros: It was close to my venue, the staff were awesome, I actually felt sorry they worked in that hotel.
Cons: Robes, real coffee mugs and coffee maker.
Location: We attended Rogers arena for a concert, and we're comfortable walking home at 11:30 pm
The room size was disappointing, the atmosphere felt like I was put in the back room. I did not appreciate no robe and was VERY upset with the coffee maker and lack of real mugs. My stay and tips would have been repeated if I had woken up to a robe with a nice cup of coffee.