Ratings based on 3,388 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Other
by A verified traveler from Whistler

Posted Jul 2, 2015
Pros: Location
Cons: Furniture & Fittings - old, tired. In need of refurbishing.
As I'm not in need of much in-house facilities, this hotel is okay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 2, 2015
Pros: Close to everything downtown, great views from the room and top floor restaurant.
Cons: Include breakfast, update the bathroom to hotel standards instead of motel.
Location: Gastown is a 20 min walk.
Needed a place to stay downtown to attend a conference where the hotel was full. The Rooms are dated ie bathroom but the bed was very comfortable and had a great view of the city from the 20th floor. This has a restaurant on the top floor which rotates like the CN tower. Highly recommend to check it out. Gastown is a 20 minutes walk and you're right on Robson street where all the action is. I would stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Haverhill,MA 40 Mi North of Boston

Room need switch

Posted Jul 1, 2015
Great security need key to operate elevator and doors to rooms included laundry room. We had great view of Vancouver but air conditioning didn't work. Room was changed next morning. Larger room, great view. Laundry facilities were nice bonus. Staff great. Was on Hop on/Hop off route to get around city. Something under carpeting like floor broken or something
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

We stayed one night before boarding a cruise ship.

Posted Jun 29, 2015
Pros: We enjoyed the restaurant/lounge on the 42nd floor.
Cons: Clean the windows
Location: We did the "hop on - hop off" bus the morning before boarding the cruise ship. It was informative and will make us return to Vancouver in the future.
The hotel was very accommodating to our needs and offered a wheelchair that we used during our stay. The hotel lobby was nice and the staff very helpful and friendly. We reserved 2 rooms on the "water side". The view was fantastic, however, the windows were very dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Pros: small kitchenette was useful
hotel was convenient and the staff very helpful-room was comfortable and spacious
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Posted Jun 28, 2015
Overall experience was good. Wished you had a separate Concierge so that we didn't have to wait in long lines in Lobby to ask quick questions about the city. Staff was very helpful once we had opportunity to ask questions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Everything wonderful except the bed

Posted Jun 26, 2015
Hotel clerks were fabulous. Location is perfect. Within walking distance of everything. The staff service was impeccable from bell boy to desk clerk. We rented bikes nearby and toured Stanley Park which was suggested by the desk clerk and definitely a highlight of our short stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight for Meetings

Posted Jun 26, 2015
Pros: inexpensive and nice
Cons: all good
Location: walk the waterfront to gas town
Easy checkin, decent rooms. Lots to do close by. Nice view.
3 out of 5
Recommended
for Everyone
by A verified traveler from abides

They charged extra for parking, a lot extra!

Posted Jun 26, 2015
Beware of a giant parking fee! Came as a shock! Other than that it was okay. Non smoking room smelled like smoke.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Posted Jun 25, 2015
Stayed two different nights. Both nights we arrived late (with reservations). Check in was easy and both rooms were very good value (great view, balcony, second room was spacious). The luggage storage allowed us to do a lot of sightseeing before our cruise and later our return flight. Great location!