Ratings based on 934 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom richmond bc canada

Real nice everything

Posted Apr 23, 2015
Got free upgrade from stAndard room to full suite Canada geese outside balcony nesting- kinda cool to see Overall very enjoyable experience. Loved it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
The staff at the front desk were very helpful. They knew that I was traveling back and forth from the hospital and that I was renewing my reservation a couple of days at a time because I did not know how long I would be staying. They reassured me that they would take care of my reservation as I left the hotel very early in the mornings to go to the hospital.When I got back in the evenings all was taken care of. The young lady that took care of my room was very nice as well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Very good location.

Posted Apr 13, 2015
Pros: Location
Cons: The garage door should be fixed. The entrance/exit should be aligned normally. Swimming pool need places to put your clothes and provide supplies.
Location: Very close to Richmond Centre
We stayed on the 2nd floor of the executive tower. It's a nice two bedroom suite - with 900 sqft. Room is clean the bed is comfortable. However, there's a bar on the main floor. It's noise and difficult to sleep even after 11pm. The parking garage door only works sometime with card swipe. The garage door entrance/exit is designed in a stupid way.You have to get in from left side and exit on left side.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver island

stopover in Vancouver

Posted Apr 12, 2015
Pros: Shuttle service to airport plus I was able to leave my car in the indoor parking while I was away.
I was able to go for a long walk. Then I came back to the hotel to have dinner which was great. Romm was comfortable and quiet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Great for the price & walking distance to skytrain

Posted Apr 7, 2015
Great for the price!! We were able to book two rooms for similar price of one that two other nearby hotels were charging. The staff was super accommodating too. Despite late booking and late arrival on a fully booked Friday night, they managed to put us in adjoining rooms away from the elevators as requested. Although the rooms were slightly outdated, the were clean and comfortable enough. The hote is conveniently located walking distance to Richmond Center and the Canadian Skytrain. We left our car in the secured "free" parking garage and rode the skytrain and/or walked everywhere. It was a relaxing way to see the city without the stress of driving or parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport.

Posted Apr 4, 2015
Good but quite a walk to restaurant. Staff were good and shuttle driver to airport was very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom qr

Excellent stay

Posted Mar 31, 2015
We stayed at the hotel for 4 days the shuttle service is great and the rooms are clean and nice the views from our room were over looking at the cherry blossom trees and it was beautifull! Except the carpet of the room which needs to be changed. We stayed at the apt suite it had two bedrooms , kitchenete and even washer and dryer! The house maid was kind enough to do the dishes if we leave them in the sink ( which we would end up doing every day cause we use to be in a hurry). We ordered breakfast for room service and it was delicious! The only problem is that there are no closeby 15 to 20 min restaurants everything is further out so be aware of that. All in all it was a really nice stay and will stay again if we have to.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom regina sk

Close to airport

Posted Mar 31, 2015
Pros: Convenience to Richmond Centre and Skytrain. Safe. Courtyard very relaxing and safe. No loitering
Front desk very friendly and helpful. Shuttle drivers also very helpful and friendly. Housekeeping very accommodating. Carvers Restaurant excellent dining.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Great hotel, great location, easy to get to and out of from out of town. My daughter and her friend came with me to a course and we stayed in a 2 bedroom suite - great! Full kitchen, two bedrooms. Easy access to transit for the girls and within walking to the Oval for my course. Would definately stay again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Nice hotel and accommodating staff.

Posted Mar 25, 2015
My dad is an airline pilot and this is the hotel the airline chose for them to stay. So when we went to Vancouver during the time my dad has a flight there, we booked at the same hotel. The one we got was a one bedroom apartment because I brought my 7-month-old baby along with me and we need a microwave for her bottles to be sterilized. The hotel room has almost everything - cookwares, knives, cooking utensils, oven, dishwasher, iron and ironing board, washer and dryer. Both my dad's room and ours have utensils, glasses, mugs, plates, toaster, microwave, and coffee maker. Too bad we only stayed 1 night. Everything's excellent and it was very cozy, makes us feel at home.