Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good stay but don't bother with breakfast

Posted Apr 15, 2014
Pros: The room was comfortable.
Cons: I could not get the key to work in the elevator the first day. Breakfast downstairs was over-priced and un-enjoyable.
Location: Carvers was an excellent restaurant.
My colleagues and I were pleased with the effective shuttle service, and an effective check-in and had exceptional service in finding a restaurant and our rooms. Finding our way around could be easier with more signage perhaps. Each of my colleagues and I were in different areas in of the hotel which did not prove inconvenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome

Posted Apr 8, 2014
Pros: the character
Cons: enclose the walkway to the main tower
we had a fantastic time. Our room was well appointed, clean, very comfortable. The staff were helpful. The restaurants were great, food was really good and exciting. Had a great time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Convenient to the airport.

Posted Apr 8, 2014
Location: Good pub and close to the sky train.
A modest, clean hotel with very reasonable rates. The staff were friendly and assisted with questions regarding transportation and dining. Not fancy, but clean and comfy.
4 out of 5
Recommended
for Everyone
by tim from Prince George

The person who checked us in was a wealth of info

Posted Apr 4, 2014
Pros: Customer service
Cons: The coffee,wish that there was some available downstairs early in the morning,we had a wake up call for 5am,no coffee available downstairs
Location: Location was great,we went to the mall,short walk away,went to a Greek restaurant which was close.
We were only there for one night,the girl who checked us in was incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great front staff, quite,clean and excellent price

Posted Apr 3, 2014
Pros: See above
Cons: See above 5 out of 5
Location: I only moved from Richmond to Toronto 3 months ago and was back for work so not a tourist.°
Looked on line Hotel Richmond,checked price for 1 night was the only hotel that came up with price that was shown, booked and as shown about very happy customer
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, Friendly

Posted Apr 2, 2014
We will happily stay here again. We arrived after midnight and the hotel sent shuttle (which routinely runs until 11pm) to pick us up. Staff friendly, room quiet, clean and comfortable.
3 out of 5
Recommended
for Everyone
by GRD from Victoria BC

No free breakfast!

Posted Mar 26, 2014
Pros: Quiet, comfortable and spacious rooms.
Cons: Add a complimentary breakfast. Ensure that the sofa beds are in good repair.
Location: A mall and Starbucks are in walking distance.
This is as very nice, quiet, 'executive' level however there were a few problems. We are a family of six and the sofa bed was broken. The staff remedied this by bringing in a cot which was great. The other problem was that there was no complimentary breakfast which was surprising considering the quality and price of our room. Disappointing but a decent stay none-the-less. Luckily there was a Starbucks in the lobby of the Sheratan next door. A good and comfortable stay that was very needed after our long flight. The airport shuttle was also appreciated.
Comment from
Jan 28, 2014
Thank you for taking the time to tell us about your experience. We are sorry that you encountered a problem with the Sofa bed,glad it was resolved quickly. We have a number of packages with breakfast included ( 2 people ) which I would recommend for your next stay. We appreciate that you selected us from the wide range of hotels in our area. Thank You !
3 out of 5
Recommended
for Everyone
by Bill from b.c. northwest

good location

Posted Feb 26, 2014
the hotel is nice, pretty standard fare, people are friendly. probably the best feature is the location, right near Richmond Center and the Sky Train.
2 out of 5
by Jen from Kamloops

Close to the airport, that's about it.

Posted Feb 17, 2014
Room wasn't in the best condition. Hotel looked dirty and falling apart. Pool and hot tub weren't even in the same building.
3 out of 5
Recommended
for Everyone
by Davey from Toronto

Nice room but not much privacy

Posted Feb 3, 2014
Pros: expedia.ca
Cons: Address issues raised in my comments above.
Location: Coupe of Starbucks nearby. One in Richmond hospital and the other in Sheraton Hotel.
Room had windows opening to the parking lot with no apparent way to shut the curtains. A light outside the window was on all night. Hotel staff charged for a bottle of water. Room was clean and bed was comfortable.