Ratings based on 1,265 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from ab

great location for morning coffee runs & shopping!

Posted Aug 20, 2014
Hotel was great for price and location, there is a 27.10 charge per night for underground parking. That was a bit much. Also 200.00 tax gets tacked in immediately to cost of room at check in but front desk staff failed to tell us that at check in. But, the location was great for walking around robson street and Granville street and the hotel really wasn't that bad. Could use a little work, and a really Good cleaning but it's far from filthy. Do not waste the money for 9.99 each breakfast in the mornng at the lavallee restaurant. It was gross. They also charge 2.00 on top of that for juice tea or coffee. But I'll stay there again! The roof top sauna is cool and the patio area up there also is nice.
3 out of 5
by A verified traveler

Use only if you can't find a real hotel.

Posted Aug 16, 2014
Cons: Competent management to train, oversee and advise staff of results of stealing in Canada.
Came upon cleaning person going through envelopes on desk that had change in them; told her not to do it. She said she thought it was a tip. There for three day and sheets were never changed (sheet had a small blood stain). On arrival at my next hotel found shampoo squeezed into my shaving kit (an smell not familiar to me).
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location for walking for town and aquabus

Posted Aug 15, 2014
Cons: The is nothing in the hotel description about the price to park a car in the garage. It was $27 a night at the time of our stay.
Location: Easy to get to Granville Island and the public market. It is a few blocks from shopping.
We had a wonderful stay at this hotel. The room was clean, comfortable and quiet. We stayed on the eighth floor. The staff was courteous and helpful. The hotel is in a good location to walk around town and also convenient to the aquabus ferry.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

close to downtown and a good price

Posted Aug 14, 2014
Pros: Clean and affordable
Cons: would've liked double occupancy with queen beds instead of double.
Location: walking distance to city center.
Staff was helpful and rooms clean and nice Terrance to relax on.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great location

Posted Aug 11, 2014
We picked this hotel largely due to location (ease of access to downtown, Granville Island, Stanley Park) and in this respect, we were very pleased. The room was well appointed, but a little on the small side for three guests (one adult, two teens). Good sized TV, lots of channels and movie options. Wi-fi was a little spotty. No restaurant/room service, apart from a decent breakfast buffet, but there are tons of good places to eat nearby, so that wasn't a negative factor for us. Staff were always helpful, and the hotel and rooms were kept very clean. We hoped to use the hotel's complimentary bikes, but most of them were in for repairs, leaving only one bike available, which was a little disappointing. Parking is available underneath the hotel for a reasonable fee ($27 per day including taxes). Overall, excellent value for the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to aqua bus

Posted Aug 9, 2014
Beds were a bit hard but room was clean albeit a bit worn.
3 out of 5
Recommended
for Everyone
by A verified traveler from cambridge, UK

Good, but ...

Posted Aug 9, 2014
Pros: Location, view, breakfast convenience.
Cons: Minor hotel extras - wifi, restaurant, bikes etc. if it says you do it, you should really do it.
Location: Granville Island, Sunset beach, Downtown Vancouver shopping and eateries, bus from the Ramada takes you to Whale watching tours etc
Great location, hotel was nice but did seem to promise more than was available. Again, the location was great, walking distance from everywhere, Granville Island ferry, sunset beach and downtown vancouver. The room was good, clean, with a good view of vancouver. The staff where friendly, if a little busy at this time, I was nearly charged the cost of the room again, by an over eager staff member. Where the hotel fell down for me was amenities offered, nothing really major. The wifi was very poor, I know it is free but it should at least work? The award winning restaurant seemed to be closed all the time expect for breakfast? I read that there was a free hotel shuttle bus, but there was no shuttle bus. We tried to rent some cruisers to ride around on but the hotel only seemed to have 2 for 120 or so rooms? The jacuzzi, although provided great views, was pretty dirty and had a lot of flies buzzing around it, I didn't feel comfortable in there for more than a minute. Over wise the hotel was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great Location

Posted Aug 4, 2014
Pros: Great location, walking distance to English Bay and Robson Street. Staff are friendly, knowledgeable and helpful.
Cons: I wonder if the queen bed can be a bit bigger?
Location: Great location, walking distance to English Bay and Robson Street, bridge.
I find the queen bed a bit small, perhaps double? Otherwise the room is good.
4 out of 5
by A verified traveler

Posted Aug 3, 2014
Pros: Rooms were expensive but good.
Cons: Friendliness of staff and better informed staff.
The concierge at the hotel was helpful but gave us the wrong information, directing as to go to the "bus station" to take the bus to Seattle when it should be to the bus pickup stop at Holiday Inn Express. We took the taxi which he called to the Vancouver bus station when we should have gone to the bus pickup stop at Holiday Inn Express and as a result missed our scheduled bus to Seattle. Also, there is a lack of hotel staff not only at the front desk but also in the breakfast room on Sundays. Staff were not that friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place for downtown activities.

Posted Aug 2, 2014
We enjoyed our stay here because it gave us access to Granville Island via the water taxi and to cycling around the seawall and False Creek.