Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Burnaby.

Posted Mar 31, 2015
Pros: Location, value
Cons: more parking
Location: great restaurants and shopping very close. Access to Skytrain close by.
Comfortable rooms. Well appointed with small kitchen. Room will need an upgrade in next few years but very good value for what was received. Only issue I had was minimal parking available on saturday evening even though you pay for parking. Wifi service was hit and miss.
3 out of 5
by A verified travelerfrom Calgary

Posted Mar 31, 2015
Only 1 Ice machine for entire hotel. Didn't put the 2 reservations on same floor. No free parking.
3 out of 5
Recommended
for Everyone
by A verified traveler

Kids Running All Around

Posted Feb 27, 2015
Pros: Convenient, 2 blocks from my dad's place.
Cons: Over the last 3 years I have stayed 36+ nights there and still get treated like a regular guy off the street.
Location: Tim Hortons :-)
Week I stayed there were youth lacrosse teams staying there. Kids running around till late night, playing in stairwells and elevators. Hallways were messy in morning with food on floors and trash.
3 out of 5
by A verified travelerfrom dawson creek

dated

Posted Feb 23, 2015
Pros: looked like they had a decent sunday buffet set up
Cons: better housekeeping
Location: close to three malls....lougheed. brentwood and metrotown malls
hotel is dated...hallways were a mess and looked as if they have not been vacuumed for weeks..kingsize bed was lumpy as were the pillows..pillows were too high as well...could not get comfortable at all...houskeeping did do a good job inside the room though..i would rate this hotel maybe a 3 out of 5...maybe..
3 out of 5
by A verified travelerfrom Seattle

Ok stay

Posted Feb 18, 2015
Checked in gave us card to room, took family up to room where there were already other people still in room! Dinner... don't order room service especially the pizza. Nice enough staff. They offer a shuttle to the mall, just not the day we were there. Free WiFi kept dropping. But do eat at Boston Pizza.
2 out of 5
by A verified traveler

Posted Feb 10, 2015
Got put on south side of hotel for 'view'. Could see and hear the sky train until about12:30 am and starting up again at about 6:30 am. The heat/air conditioning unit in the bedroom made a horrible racket whenever it started up, which it kept doing though out the night as the temperature dropped. Tried to go without but then it got too cold. Ended up sleeping on the sofa in the living area the second night. Lots of noise from the hall but at least the baseboard heater worked. Looked all over the room and in the drawers of the desk and bedside tables and couldn't find one of those door hanger things to let the cleaning staff know we didn't want service in the morning. Ended up getting one from the cleaning staff when they knocked in the morning.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kamloops B.C.

Convenient location, bordering Vancouver and close

Posted Feb 8, 2015
Good stay. few issues but handled immediately by manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

Business Trip

Posted Jan 31, 2015
The hotel was reasonably priced. Breakfast wasn't special. I got the room with the jetted tub and it was great for relaxing after long days after work
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Jan 27, 2015
This hotel is fantastic, staff is great, food is good and would recommend this hotel everytime.
4 out of 5
Recommended
for Business Travelers
by Arielle Faridhafrom Bellingham, WA

Great with some imperfect details.

Posted Jan 24, 2015 on Hotels.com
The hotel was nice and the rooms were well updated. The jetted tub was great but some of the details had not been updated as well like the faucet. Paying $7 a night for parking seemed a little silly, especially since breakfast wasn't included. The light rail was just outside my window and though not TOO loud the sound was less then enjoyable as I was falling asleep. The separate bedroom and living room were nice and the mini-kitchen was very useable.