Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Best place to stay in Vancouver

Posted Jul 20, 2015
Stayed in the Fairmont Waterfront a few years ago. Thought we'd try the Pacific Rim this time. Even better. Chic but welcoming and comfortable. Spacious rooms. Great views. Staff couldn't be bettered.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
Everything was great. We could hear noise from the street but not a big deal. We were on 12 floor. We requested a microwave and it was provided to us in half hour which was so convenient.
Comment from Hotel Management
Jul 9, 2015 by Fairmont Pacific Rim, Hotel Management
We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to Fairmont Pacific Rim on your next trip to Vancouver! Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Posted Jul 7, 2015
Pros: Great location at the waterfront.
Cons: A coffee shop or café on site would be nice. There was a Starbucks in the adjacent building.
Location: Within walking distance of a lot. And shuttles and cabs very handy for more outlying destinations. Being near the cruise ship docking site was nice.
This was our first time to Vancouver and we were happy with the choice of accommodations. Staff was pleasant and attentive. When our attempt to pay online for internet failed several times, engineering came up and signed us on for free for our entire stay which was nice.
Comment from Hotel Management
Jul 9, 2015 by Fairmont Pacific Rim, Hotel Management
Thank you for taking the time to share your experience and feedback on Expedia from your recent stay. We are pleased to hear you enjoyed our guestrooms and that our team was able to assist you with the internet connection. We look forward to welcoming you back to Fairmont Pacific Rim soon and hope to have the opportunity to take you on a tour of the hotel to see Willow Stream Spa, ORU Restaurant, The RawBar at the Lobby Lounge, and giovane cafe + eatery + market. Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler

pacific rim luxury stay

Posted Jul 5, 2015
As always the Fairmont experience was over the top in excellant service
Comment from Hotel Management
Jul 7, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, We are so thrilled to hear you found our staff and service to exceed your expectations as we pride ourselves in our service excellence. We hope we can welcome you again when your travels bring you back to Vancouver. Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
4 out of 5
Recommended
for Couples
by A verified traveler from philadelphia, pa

Pricey, but close to everything

Posted Jun 19, 2015
Pros: The bed was super comfy
The room was ultra modern, loved it. We checked in late on a Saturday night and the nightclub in the lobby was packed. I could not hear a thing that the receptionist was saying. And wifi is not included. For the price of the room, that should have been included.
Comment from Hotel Management
Jun 30, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, Thank you for reviewing Fairmont Pacific Rim. We are disappointed to hear that your check-in experience was not as expected and that you were not able to connect to our Wi-Fi free of charge. Please note that Wi-Fi is complimentary to all Fairmont President's Club Members, which is our free loyalty program. We advise that at point of reservation, you speak with a member of our team to ensure that you are enrolled, and then upon arrival at any of our Fairmont Hotels & Resorts you will be able to receive complimentary Internet access. We hope we have the opportunity to welcome you back again in the near future. Sincerely, Philip M. Barnes General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary, AB

Fantastic!

Posted Jun 9, 2015
What a stunning hotel! Location and view from the rooms were incredible!
Comment from Hotel Management
Jun 11, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Lizzie, We are so pleased to hear you appreciated our central location and waterfront views while staying with us. We hope we can see you again soon! Sincerely, Philip M. Barnes, General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jun 8, 2015
all good, only thing didn't need was the front desk lady at check out telling us about how bad mosquitoes are in Winnipeg, our home. She wouldn't drop it, enough already
Comment from Hotel Management
Jun 11, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia. We are pleased to hear you were able to enjoy your time with us; however, we were disappointed to hear about the repetitive comments made by our front desk agent about mosquitoes in Winnipeg. Please accept our apologies and know that we will follow up to ensure similar situations do not reoccur. We hope we have the opportunity to welcome you back again soon! Sincerely, Philip M. Barnes, General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, very friendly and generous staff.

Posted Jun 2, 2015
I love this hotel. I felt so much at home that I didn't want to leave. Exceptional location.
Comment from Hotel Management
Jun 11, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia. We are so glad to hear that you enjoyed your time with us and that we were your home away from home while in Vancouver. We hope we have the opportunity to welcome you back again soon! Sincerely, Philip M. Barnes, General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Excellent. Reminded me of top Asian Hotels. Good service. Excellent restaurant. Did not like the excessive noise in the evenings at the lobby area. Otherwise very good.
Comment from Hotel Management
Jun 11, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, Thank you for your review. We pride ourselves in our service excellence and commitment to offering quality dining experiences in our restaurants. We are disappointed to hear that you were disturbed by the noise in the Lobby Lounge in the evenings and ask that you please accept our sincere apologies. Thank you for choosing to stay at Fairmont Pacific Rim. We look forward to your next visit! Sincerely, Philip M. Barnes, General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Great centrally located downtown Hotel

Posted May 26, 2015
Pros: The hotel was very clean and had a great collection of art all over.
Cons: Not much, we enjoyed everything.
Location: There is so much to do, eat and see close by. Check a bike out and ride Stanley Park.
What a fantastic facility. We had a wonderful room and the pool was great. The bar and music every day was a great thing to come back to after seeing the city. Get the Bento box for lunch!
Comment from Hotel Management
Jun 11, 2015 by Fairmont Pacific Rim, Hotel Management
Dear Guest, Thank you for your review. We are so pleased that you had an enjoyable stay with us, and particularly enjoyed our guest rooms, pool, RawBar sushi and nightly live music in the Lobby Lounge. We look forward to your next visit! Sincerely, Philip M. Barnes, General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest