Ratings based on 438 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
NicePosted Jul 4, 2015
air condition not working do they changed room They charged 50$ on my card even though paid through expedia They have not even sent a mail to inform this charge and reason Otherwise good rooms and ambience
for Everyoneby A verified traveler from surrey bc
Nice hotelPosted Apr 19, 2015
Very comfortable and quiet. Rooms were excellent. Would recommend to others
by A verified traveler
a horrible construction messPosted Mar 24, 2015
the hotel is a horrible construction mess and drunk partying guests in other rooms kept us up all night, the front desk was not able to do anything to help, the hallways have bare walls and floors, so the sound echos. They seem to not have any policies to kick drunks out of the hotel. I would not recommend, especially if you have a family.
for Familiesby Jacqueline
I wouldn't recommend this hotel.....Posted Mar 18, 2015 on Hotels
We arrived for a soccer tournament, the hotel is under construction. They had 3 soccer teams staying at the hotel but the full buffet breakfast was mostly gone by the time our team ate the last morning. They ran out of juice and water and coffee quickly. It was obvious they did not plan well for a hotel full of teenage boys for breakfast. If you book your room online (and not directly through the hotel) you DO NOT get the breakfast included (even though it's the same rate) so that is disappointing. The room smelled horribly of paint - I left the window open for air all day and that helped some. It is obvious they are trying to update the hotel, but the paint on the furniture & carpet in the rooms and the unfinished floor transition into the bathroom, and the no light fixtures in the bathroom (or fan/vent cover) is very distracting. The hair in the bathtub and sink put me off as well. The bed was comfortable and being on the 3rd floor was very quiet (not so much on the 1st floor where our team & other parents were staying though). The parking lot is extremely small, but there is overflow parking at the adjacent hotel. When I checked in I used my VISA rather than the AMEX I held the room with, I told her I wanted to charge the VISA not AMEX - they originally charged the VISA (showed as pending) but then reversed it and charged the AMEX - why did you ask if you weren't going to charge the VISA??? Maybe that's a hotels.com rule, I don't know.
by A verified traveler
Under renovationPosted Mar 10, 2015
Hotel is currently being renovated, food at buffet was cold and not open regular hours, rooms are being rented that are still in being renovated. Balcony had debris on it. Staff was doing their best, under the circumstances.
by A verified traveler from Prince George
Disappointing recent stay in Surrey.Posted Mar 10, 2015
Pros: They had a decent fitness room.
Cons: see above.
Location: Guildford mall nearby but not within walking distance.
I booked a Coast Hotel as I have had good experiences in the past. The hotel was in the middle of some major renovations and in my opinion, should have closed while this was going on. There was no lobby to speak of-there were workers and wires and cords everywhere. There was an unpleasant odor,dust in the lobby and everything was covered in plastic sheeting.The restaurant has few (none) options for those with allergies (that from the cook himself) and they were unable to process cash at the restaurant while renovations were going on. When I returned to the hotel at 8:30 pm there were still workers in the hall and lobby. I will say the staff did their best in the situation and were friendly but overall, not a relaxing stay at all!
for Couplesby A verified traveler
The price you pay is not worth the stayPosted Feb 24, 2015 on Hotels
We stayed one night in a Premium Suite King on the 3rd floor. The hotel was going through renovations at the time of our stay. At 8 am, they started renovating the room next to the room we were staying at; all you could hear was someone banging and drilling, so much for sleeping in. They put the coffee maker in the bathroom and the coffee maker looks like it wasn't cleaned in years. The layout of the room is poor. When we got to the hotel at 7pm there was 2 gangster looking guys smoking outside of the hotel-that didn't feel really safe. For the price you pay, its better to stay across the street at the Holiday Inn.
for Familiesby A verified traveler
Posted Jan 10, 2015 on Hotels
for Familiesby Ray from Edmonton
Clean, comfortable, very good value.Posted Jan 2, 2015 on Hotels
Third floor renovations hampered the stay slightly, but overall it was a comfortable place, polite, helpful staff, very clean. The only downside was the restaurant -they must do something about or risk a significant turn off factor.
for Couplesby ken from Edmonton, Alberta
Nice, even during renovationsPosted Dec 26, 2014 on Hotels
Hotel is undergoing renovations on the 3rd floor, ice machines on 2+3 only, but 2nd floor didn't work, got it from the 3rd though. First night, the room was nice, bed was circa 1980's, after mentioning this to hotel staff, was immediately moved to an upgraded 1 bedroom suite for my next 3 nights. Hotel staff was amazing, didn't even need to address issues to Manager.