Ratings based on 670 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Service

Posted Jun 29, 2015
Everyone is soooooooooo nice!!! They can do currency exchange for you!!! And they have complimentary tea everyday! They clean the room so well and if you run out of something they will deliver it less than 5 min
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
The hotel was very accommodating with my late check in to reserve my king bed room. I was also given a great room with a view at s higher floor as I requested. I also called the front desk for a :30 min late check out from 12 to 12:30 and the person I spoke to strictly said the it could not be more that. She was a little rough around the edges. When we left our baggage downstairs I had a heavy bag on my shoulder and 2 guys looking at me while we were asking to leave our bags for a few hours before having to go to airport - they did not offer to take the bag until I dropped it down on the ground while one guy wrote the ticket for the 4 bags and the other guy who just stood there and did nothing until after we walked away and I looked back and then both moved the bags onto a cart and wheeled them away to the elevator.
5 out of 5
Recommended
for Families
by A verified traveler

Pre-cruise launching point to explore Vancouver

Posted Jun 22, 2015
Pros: Service, location, comfort.
Cons: Add Fahrenheit to the Celsius readings on the thermostats. We had no idea how to set the AC, but not the hotel's fault!
Location: Upscale shopping mall attached, convenient to City Centre SkyTrain stop and bus routes; Walked to the Canada Place port on embarkation morning.
Stayed two nights at the Four Seasons before cruise embarkation. Had never been to Vancouver before, and this was an excellent, centrally located base for getting to see the city. Easy to get to by taking the SkyTrain from YVR to City Centre Station on the Canada Line, then came across the street (you can also go through the very upscale mall to enter the hotel without ever going outdoors.) Our Preferred City View room would have been called a junior suite in many other hotels, very convenient, comfortable, nice quality touches all around. Helpful friendly check-in experience, fantastic concierge desk helped us for sight seeing, dinner, even breakfast or shopping advice. Told us about different areas of the city and couldn't have been more helpful, which we have experienced before at other Fairmont locations in Canada. A couple little things with the room required us to call and we had someone up with a quick solution in minutes. I would definitely recommend. Ate dinner in the Yew restaurant in the hotel for one of our dinners, again, friendly service. Inventive menu, and helpful waiter helped us choose our selections in a way to maximize our "eat local" objective while in British Columbia. We also got a great table at Joe Fortes Chophouse on a busy Saturday night with great weather when everyone was out for dinner because of the concierge connection. A first class experience, would stay here again in a heartbeat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in excellent location

Posted Jun 21, 2015
Right next to Pacific Centre which is great for shopping. Concierge staff helped arrange for Whistler Tour which was great. Excellent service overall.
5 out of 5
Recommended
for Everyone
by A verified traveler from laguna bch CA

wonderful

Posted Jun 4, 2015
Pros: all
Cons: newer furniture
Location: excellent
wonderful stay overall Clean, great beds, great service, great food Coffee in lobby early am with croissant! Restaurant made me soup since I was sick Concierge booked tours, transportation. Gave great maps Was upgraded upon late arrival Staff pleasant and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne Victoria

Great hotel centrally located.

Posted May 19, 2015
Friendly and helpful staff, particularly Mary and Winnie, and great location at sensible price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australis

Would have appreciated a free upgrade

Posted May 14, 2015
We were offered a suite at a discounted rate but would have to pay extra on top of what we had already paid. We would have appreciated a free upgrade. The receptionist sets the tone for one's visit. Every single other member of staff was excellent and nothing was too much trouble. Despite the treatment by the receptionist who also didn't offer to arrange delivery of our bags to our room we thoroughly enjoyed our stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great location+service, really cold rooms...

Posted May 12, 2015
Pros: Friendly staff and great location
Cons: Thermostat
Location: Heart of downtown right on top of a mall with the art museum a few hundred meters away.
The room was kept very clean (cleaned multiple times a day). The hotel staff was very friendly and the valet service while expensive, exceeded my expectations with the speed at which they could get my car. The only downside is that staying in the spring means sometimes Vancouver can be kind of chilly but the heat was inoperable even with the dial set to heating. This meant that my SO and I were often a little cold during the day if we were resting in the room. At night the soft bedding provided comfort even when the room was cold.
2 out of 5
by A verified traveler

Not enough light in the rooms.

Posted May 11, 2015
This hotel needs to invest in better lighting in the rooms. Two low watt lamps does not give enough light. Stop being so cheap and pay the extra power that's create by a high density bulb and allow your customers to see. The lack of utilities does not compare well to the US$ 400.00 per night tarrif.
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

やっぱり素敵

Posted May 11, 2015
Pros: ほぼ全て
Cons: 日本茶だけでなく、コーヒーも部屋に置いて欲しい
vancouver内でいくつかホテルを泊まり歩いた後、久しぶりにこちらのホテルに宿泊させて頂きました。 結論は「やっぱり素敵」です。 チェックインの際、1Fでベルマンに荷物を預けて2Fのフロントへ上がると、既にチェックインの準備が整っていました。フロントでは、数年ぶりの滞在に「お帰りなさいませ」と言って頂き、ホテル施設の説明も丁寧で完璧でした。お部屋も、エアコンの音は静かで空調は快適、寝具はもちろん最高(特筆すべきは枕です)。 ただ、あるドアマンの方の、傘を返した際の対応が残念だったので、改善の期待を込めてホテルスタッフ評価は4にしました。 町の中心にありアクセスも大変よく、常にリピートしたいホテルです。