Ratings based on 518 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Very comfortable hotel...close to shopping.

Posted Oct 16, 2014
Everything was great! Staff friendly and helpful. Only downside was terrible coffee makers in the rooms but beds are sooooo comfortable!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Pros: room was comfortable.
Cons: monitoring of the hallways after hours to make sure there is not noise and commotion in the evenings, at bedtime..
too much noise all the way from 11:00 p.m. to 12:30 a.m. , in the hall way on the hotel floor(5th) my room(522) was located . I found it difficult to impossible to sleep with all the noise and commotions. I was disappointed.
2 out of 5
by A verified traveler from D

Awefull smell

Posted Oct 9, 2014
The entire hotel and my room smelled like the Asian market (crystal mall) attached. The smell could be compaired to a fishy deep fryer odour. Also, I was disappointed with the work out facility having no sanitory spray or whips for the equipment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable price and matching with expectation

Posted Oct 8, 2014
Although there is a little inconvinience for parking, everything was satisfied. I will defenetly return for here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location and convenience

Posted Oct 5, 2014
Pros: The location and accessibility
Cons: Would be nice to have some drinking water in the lobby
Location: So close to Metrotown Centre and right down below is the Crystal Mall. The Skytrain Station is just a 5 minute walk.
My husband and I always enjoy our stay here but we're disappointed this time because our Hilton Honours membership wasn't accepted due to the fact that it was booked through Expedia.
1 out of 5
by A verified traveler from Vic

Don't recommend

Posted Oct 5, 2014
Awful night. Our truck didn't fit in the parking we paid $12 for. They stuck our vehicle beside their trash compactor. It was disgusting. Staff was rude.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very clean

Posted Oct 4, 2014
Enjoyed our week at the Hilton Vancouver Metrotown would stay there again on our next visit
4 out of 5
Recommended
for Everyone
by A verified traveler from bc

good hotel but need attention!

Posted Oct 3, 2014
book and check in late evening. very good location with roomy two queen beds room. clean and nice, love the cool fridge..except we found someone's under wear in the room...very shocked... called the front and they offer free breakfast 6am-9:30am only.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great hotel.

Posted Sep 22, 2014
Pros: Location and rate
Great hotel, within walking distance of Metrotown mall. Wonderful view. Comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Helpful staff makes for a pleasant stay !

Posted Sep 16, 2014
Pros: The staff obviously; proximity to our business appts and as well easy access to the highway.n
Cons: Can't think of anything off hand
Location: Green Basil Restaurant for Thai food Metrotown Mall
Mr Francois the valet who assisted us was extremely helpful & accommodating--due to construction, it was a challenge to get to the hotel ( the road was blocked off even though it wasn't supposed to be ! )so.. our parking was comped ! The young lady who checked us in, gave us a great restaurant recommendation for dinner ( Green Basil )when we mentioned we were looking for Thai, that we could walk to--excellent by the way We also had trouble with getting the wifi connection--front desk comped us. Service like this makes travel worthwhile