Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Calgary

Good Quality, Solid Value

Posted Nov 18, 2014
Pros: Comfy bed; Quality linens; Great shower
Cons: Improved internet performance (for paid premium); more comfortable couch in suites
The staff are incredibly friendly and helpful, from the front desk to the concierge. The hotel is located at 'The Crystal Mall' and just down the street from the massive Metrotown complex. Plenty of shopping and dining options. The room was quiet and the bed comfortable, plenty of good sleep! Free (basic) WiFi and direct connect internet is appreciated. Premium internet had a hard time streaming Netflix and handling FaceTime calls, but it the basic internet had no trouble providing the connectivity needed to work from the hotel room. The hotel restaurant is incredibly pricey (very poor value) and the couch in the suite was essentially a brick covered in fabric, but overall, I was very pleased with my stay (and have returned).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bc

very convenient to go to metro town mall

Posted Nov 17, 2014
Pros: staff was very pleasant and helpful
Cons: beds were not really queen size as advertized, they were more like double beds
Location: metrotown mall, china town with great little places to eat, chinese market
pleasant experience, room was very spacious, nice big chair, hotel accomodated my choice of which floor I would have liked
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, BC

It was in the middle of many places I wanted to be

Posted Nov 16, 2014
Pros: Location, beautiful views, nice sized room, and room service for meals.
Cons: When a sign on the door says "Do not disturb" means I do not for any reason & was getting slips of paper/day saying if I need services 2 call them.
Location: I was one bus or Skytrain ride away from the bus station, Ikea in Richmond, were I wanted to be in New West, Skytrain and a bus to my doctor.
I was very happy to be there as the Skytrain station was minutes walk way and a bus that I wanted to take had a stop across the street. The people there were very helpful. The food was a bit pricey but was very good and was very pleased to get it delivered to my room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Omaha Nebraska

Posted Nov 15, 2014
Nice place but the Soda machine was broken. other floor wasn't though.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kelowna, BC

Weekend stay in Vancouver

Posted Nov 14, 2014
We only stayed two night by my boyfriend and I enjoyed our stay. The staff is friendly, the hotel is within a couple minutes walk from metrotown, many restaurants and the sky train. We had a great view and comfortable room. Very clean, had everything we needed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kamloops

Close to shopping

Posted Nov 12, 2014
We had an enjoyable stay. Chose the Hilton as it close to shopping at Metro Town. We have stayed here before as it is reasonable and less traffic than downtown Vancouver. Close to the Skytrain
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, good location

Posted Nov 11, 2014
Hilton always lives up to it's standards. Clean comfortable hotel with amazing customer service. Close to sky train for easy access to anywhere in Vancouver.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Nov 8, 2014
i though this was a very nice hotel ! i enjoyed my stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2014
Great location for Metrotown and rooms have great views.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kamloops, BC

Very comfortable hotel...close to shopping.

Posted Oct 16, 2014
Everything was great! Staff friendly and helpful. Only downside was terrible coffee makers in the rooms but beds are sooooo comfortable!