Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location, bad room.

Posted Jul 24, 2014
Hotel is a little dated but okay. Great location especially if you enjoy Chinese food/desserts - adjacent Crystal Mall has great food and desserts. Also close to Metrotown which has a decent food court and Superstore. Cleanliness of the room was OK, some stray hairs on the tabletop but otherwise not bad. Parking at $11 a night is expensive and charging for wi-fi is silly. Unfortunately the room we were in was right next to the Service Elevator which was extremely loud, usually starting around 6/7am and lasting throughout the day, which wasn't ideal with a light sleeping infant.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice

Posted Jul 19, 2014
Pros: Clean
Cons: I can not think
Location: Not sure we only stay for 1 night
Hotel staff are very helpful.close to the stores restaurants and mall
1 out of 5
by A verified traveler

Claustrophobic

Posted Jul 16, 2014
Pros: Nothing, other than getting my money refunded because I did not want to stay there.
Cons: I think the parking fees should be free as the neighbouring hotels do the same, there should be no chinese food smell, window should open...
Location: The metrotown mall
The windows do not open at all. The hotel smells like stale chinese food , the parkade is shared with a shopping mall, all the directions are wrong and confusing in parkade as they are pretty well all written in chinese. Not a very good family hotel. I do not recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2014
Overall, we had a good experience. After being on a road trip for 3 weeks, we stayed here for 2 nights. Room was clean, staff were helpful and friendly. We were however, disappointed with their hot tub. It was too small and both times that we tried to use it, it was being occupied and it fit 3 people max. The pool was a weird, long narrow rectangular shape that was not conducive for enjoyment for adults. It was also a bit of a drive to our points of interests. But again, it was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Jul 10, 2014
There were great staff when we checked in and welcomed us and were very knowledgeable. Our room was a good size with all the amenities. It was on a good level too. The bed was good but the pillows were too soft for us. The parking was paid Parking but you can go in anytime. It was very close to a shopping mall and a Chinese shopping street.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Close to Beautiful Holy Family Parish

Posted Jul 7, 2014
Cons: Provide complementary wireless and continental breakfast.
Location: One of the closest hotels to the beautiful traditional Catholic parish of Holy Family on Beatrice Street.
Very nice hotel. Negatives are extra charges for internet access and no continental breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Stay at Hilton Metrotown

Posted Jul 7, 2014
Bright, cherry and close to Skytrain. Restaurant and breakfast buffet awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reseda, california

Nice hotel, close to shopping area.

Posted Jul 6, 2014
Stay only one day, not enough time to explore around, may be next time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hilton

Posted Jul 6, 2014
Room service would be nice There was no Wine glasses in room
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice hotel close to shopping

Posted Jun 30, 2014
Pros: The staff is wonderful. The rooms are clean and comfortable.
Cons: Not having to pay for parking, because this hotel is not in the downtown area.
Location: BC's biggest shopping mall is nearby.
This was our third stay at this property. The garage is secured, and the hotel is close to a very large shopping mall. A good place to stay, and about thirty minutes to downtown Vancouver.