Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

Big construction side in and around the Hotel

Posted Oct 17, 2014
Good location for shopping at Metrotown Mall, Room prices to high for the present condition of the Hotel
4 out of 5
for Couples
by A verified traveler from Australia

excellent position

Posted Oct 5, 2014
Pros: Close to shopping and transport.
Location: Great shopping right next door with the largest shopping centre in BC
Being right next to Metrotown and across the road from the skytrain this was an excellent position for our stay. I would be very happy to stay here again. Reception staff were very helpful.
3 out of 5
for Everyone
by A verified traveler

Hotel close to Metrotown

Posted Sep 27, 2014
Room was not big. Corner room! Lots of street work and renovations are done. Too bad they did not inform us about all the breakups in front of Hotel.
3 out of 5
for Everyone
by A verified traveler


Posted Sep 26, 2014
wifi on and off, call front desk and told need 20-30mins to restart, have to call again in day time in order to get someone to help, nearby room renovating, ask the cleaning staff was told inside hotel just shifing of stuff but hear knocking here and there, outside is not hotel area wont know whats is going to be, worst HIG hotel ever stay, else ok
2 out of 5
by A verified traveler from BC

This hotel is in of a need total upgrade.!

Posted Sep 9, 2014
Pros: Zippo
Cons: Everything ......
Location: Location is the only good thing this hotel has going for it!
Poor breakfast... Poor room, the bed was actually broken! Slowest elevator I've ever experienced
4 out of 5
for Everyone
by A verified traveler from Houston, TX previously from Burnaby

Comfortable hotel, close to amenities.

Posted Sep 8, 2014
Pros: Centrally located for my purpose..
Cons: Suggest lighter colored carpet in the hallway outside the room - makes the hallway "gloomy"
Location: Close to shopping and restuarants - at Metropolis and Crystal Malls, and numerous area restuarants.Easy access to other parts of Vancouver.
Overall, it was a pleasant experience. Centrally located, close to restuarants, shopping and transportation (bus and sky train). Rooms facing the sky train is a bit noisy but tolerable. We initially had some minor issues but these were quickly corrected by hotel staff. Hotel management and staff are friendly and approachable. My wife and I enjoyed our stay.
3 out of 5
for Families
by A verified traveler from Washington

Close to the mall ans sky train

Posted Sep 2, 2014
Cons: Improve elevators and breakfast items
Really slow elevators and breakfast items run out quickly. It's an average hotel
1 out of 5
by A verified traveler from Bay Area

Very bad hotel

Posted Aug 19, 2014
Pros: Breakfast was good
Cons: Lot of things !!
Location: Location is not good as it's close to station
I would definitely not recommend this hotel. Though we stayed one night it was a nightmare staying in this hotel. The phone keypad was not good and ended up dialing 911. First the security guy came and would not tell us the reason then the cops came in the middle of the night. The room was making lot of noise as though someone was knocking on the door every one hour... possibly due to train passing nearby. My wife and daughter slipped in the bathroom which was very slippery. When asked why they wouldn't put a rubber mat they were least concerned.
3 out of 5
by A verified traveler from San Francisco

I didn't get a room that I reserved for, & no help

Posted Aug 12, 2014
Pros: Not much.
Cons: The attitude of the staffs.
Location: The location is o.k. Quite close to shops and restaurants.
I reserved a room with 2 beds but the hotel gave me a one bed room without any explanations. I asked whether I can add a roll away bed and the front desk staffs told me not available. The attitude of the staffs is unacceptable.
4 out of 5
for Business Travelers
by A verified traveler from Toronto

Nice hotel to stay in

Posted Aug 8, 2014
Location: The 4th largest plaza very close like next dorr you could walk. more info on restaurants to eat in and not just the food court
Had a nice time, but a lot of construction going on around hotel. Staff were nice.