Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver Island

nice business hotel

Posted Jan 27, 2015
Pros: good location
Cons: nice staff who are very helpful.
Location: Shopping and places to eat out.
Staff are friendly and allowed us to check in two hours earlier because we were soaked in the rain on the 1st day when we arrived.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chilliwack, B.C.

Awesome location. Newly Renovated

Posted Jan 19, 2015
Cons: Fruit platter for breakfast buffet
Stayed overnight and loved the convenience of it being right next door to Metrotown shopping centre, a major city bus loop, and the sky train. The hotel seems to have been newly renovated. Our room was very nice, as well as all the facilities. We loved being able to swim in the evening until 10 pm outside, on the rooftop pool. The water could have been a little bit warmer, but it was neat swimming at night with all the lit skyscrapers looming around us. Awesome outdoor shower for after swimming.
Comment from Hotel Management
Jan 22, 2015 by Linda, Hotel Management
Dear Barbara, Thank you so much for your comments regarding your recent stay with us. We are so please that you enjoyed the location and the outdoor pool we do have the perfect location beside Metrotown shopping and the Skytrain to Vancouver, we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BC

Nice hotel

Posted Jan 16, 2015
Pros: Close to stores, mall, skytrain. It has a morning breakfast.
Location: Metrotown Mall is right beside it. On the other side there are restaurants, the Crystal Mall. Skytrain across the street.
I really like this hotel, I've stayed here numerous times before. I am glad that the construction is done with. And how close it is to the mall, and skytrain.
Comment from Hotel Management
Jan 22, 2015 by Linda, Hotel Management
Dear CK, Thank you for taking the time to complete the guest survey. We hope you got lots of shopping done at Metrotown, it certainly does every store you could possibly want. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2015
Hotel staffs were very kind and provided best service. The location was also great for access to shopping and public transportation to downtown Vancouver. I'd recommend this hotel to my frie ds.
4 out of 5
Recommended
for Families
by A verified travelerfrom nanaimo

close to lots

Posted Dec 28, 2014
Pros: good breakfast included
Location: shopping
great for families! includes microwave and fridge, free parking, wifi
Comment from Hotel Management
Dec 30, 2014 by Linda, Hotel Management
Thank you for leaving a comment. The rooms have all been completely renovated this december and are fresh and modern. We have also just completed a complete upgrade of our Free Wifi service for tall the guestrooms so we are glad you enjoyed your stay. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to sky train and Metrotown mall

Posted Dec 4, 2014
Overall very good experience, only concern no functional pool and only one elevator during renovation
Comment from Hotel Management
Dec 5, 2014 by Linda, Hotel Management
Thank you for posting a review of your stay with us. We apologize about the pool not being available. We are undertaking an important maintenance project, and we try to choose the winter time, as there is less demand. We expect to have our pool up and open again in a week. It is a heated outdoor pool, so it is normally open year-round. We are also in the final 10 days of completing our elevator replacement project, so on your next stay, we will have 2 brand new elevators serving our hotel. We hope to see you again when you next visit our area. Linda Griffiths- General Manager
3 out of 5
Recommended
for Business Travelers
by Dougfrom Whitehorse

So so.

Posted Oct 27, 2014 on Hotels.com
Loud! Lots of construction and windows are below grade for sound suppression.
Comment from Hotel Management
Dec 30, 2014 by Linda, Hotel Management
Thank you for your comments. The construction of the Station Square Mall will be completed by Feb 2015 and then the construction noise outside will be completed. The construction is only from 8-5 each day except Sunday. Once completed the Station Square Mall will have a cafe Artigiano, Future Shop, Boston PIzza, Tim Hortons, Bed Bath and Beyond and many more shops.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Shopping Spree!

Posted Oct 27, 2014
Pros: Location
Cons: No...other than ongoing improvements being made to the property.
Location: Shopping...restaurants!
Nice hotel if you love to shop at Metrotown! In waling distance to some great restaurants!
Comment from Hotel Management
Dec 30, 2014 by Linda, Hotel Management
THank you for your kind comments, Metrotown is the second largest mall in Canada and has every store you can imagine, as well as Silvery City movie theatres . Please visit us again when Station Square opens with the new mall , featuring Future Shop, Bed Bath and Beyond, Boston PIzza and Tim Hortons. Hope to see you again soon.
4 out of 5
Recommended
for Personal Event
by johnfrom Olympia, Washington

Would stay again.

Posted Oct 22, 2014 on Hotels.com
I was very satisfied except for the elevator. They used to have two of them, but one has been "out of service" for many months. I was there in July and now in October, it's still out of service. The staff was excellent. Friendly and helpful. The breakfast was typically not too good. I've stayed in similar hotels that don't have a restaurant and none of them are particularly good. One morning, on my way to a workshop, I found a real restaurant and had a great breakfast. The rooms were very clean if not a little small. It's right next door to the second largest mall in Canada and when the weather was terrible one day, I spent some time wandering the mall. Thank heaven for my car's GPS, it was difficult to find the hotel in the night time. I wouldn't hesitate to stay there again.