Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good price and good ambiance.

Posted Dec 1, 2014
Everything was nice and we had no problems. The staff was friendly, the room was comfortable and clean, and we enjoyed a pleasant nightcap in Churchill's Lounge. No complaints and saved money and parking fees not staying downtown.
Comment from Hotel Management
Dec 10, 2014 by Charmaine, Hotel Management
Dear Jen On behalf of the staff and Management “Thank you” for completing this review regarding your recent stay with us and your five star rating. Your recognition of our staff, guest rooms and especially Churchill's Lounge is greatly appreciated. I will be sure to share your review with them. The beautiful North Shore has a variety of lodging choices and we extend our sincere thanks for choosing our Hotel. We look forward to welcoming you back on your next visit to the area. Sincerely, C.Alam GM
5 out of 5
Recommended
for Families
by A verified travelerfrom Red Deer, AB

More than we bargained for!!

Posted Oct 9, 2014
Pros: Very new Very near Capillano College Very near many of the attractions we wanted to see. Easy access in and out
Cons: Due to our son's volleyball schedule the restaurant wasn't open when we wanted it to be open ie: 10:30pm. This is entirely understandable.as most peo
Location: Capillano Canyon Capillano Salmon Hatchery
I took my son and my daughter to Vancouver to watch another son play volleyball at Capilano University. We arrived at the Holiday Inn & Suites Vancouver North at 11:00 am and they allowed us to check in way before normal check-in time. The room they gave us was pretty much your standard room but the deck they gave us was amazing!! It measured 26' x 20' and was very private. The room itself was very comfortable and quiet and suited all of our needs.
Comment from Hotel Management
Oct 15, 2014 by Charmaine, Hotel Management
Dear LVR: Thank you for your five star comment! The staff and management appreciate your time to share your review about our Hotel and your stay. We look forward to welcoming you back on your next stay with us. Sincerely, C.Alam
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2014
Pros: great facility
Location: little out of the way from facilities but a great place
a little out of the way from activity, but well worth the trip
Comment from Hotel Management
Oct 9, 2014 by Charmaine, Hotel Management
Thank you for your 5 star review, we greatly appreciate it. On behalf of my team we look forward to welcoming you back on your next visit to the area. Sincerely, C.Alam
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington. On

Comfortable and convenient hotel.

Posted Sep 23, 2014
When we checked in late in the evening for a five night stay staff explained that carpets were being replaced on our floor and offered to upgrade us to a junior suite on another floor the next day for the remainder of our stay. Both rooms faced the wooded area of the property and so were very quiet as opposed to the street-facing side of the building.The room was spacious, comfortable, and clean, with a kitchenette, table and chairs and a seating area with a sofa. We took advantage of the Superstore located across the street and bought enough food for our breakfasts, lunches and snacks.We liked the onsite restaurant and pub where we were able to entertain some of our friends and family and enjoy decently priced delicious meals. The outdoor spaces were well kept(gardens were beautiful) and had several intimate seating areas for reading or just having a quiet conversation. The hotel is conveniently located near #1 Hwy and several other major routes leading to popular attractions like Mt Seymour, Downtown Vancouver, shopping centres as well as popular restaurants. Hiking/biking trails were nearby;one very easily accessed by a short walk across the street. Staff at the hotel was friendly, courteous and efficient.When we were to be moved to our new room a message was left on our phone. Staff at reception were able to confirm easily by means of notations left by the original staff who was now off duty. Everything went smoothly. Decently priced hotel and I highly recommend it.
Comment from Hotel Management
Oct 15, 2014 by Charmaine, Hotel Management
Dear Chris: We are thrilled to hear about your memorable stay with us and thank you for taking the time to share this wonderful experience. Your recognition of our Hotel rooms, amenities and convenient location as well as the restaurant and pub are greatly appreciated. We know our efforts to providing our guests with a memorable stay and a top quality hotel are working. The beautiful North Shore has a variety of lodging choices and our sincere thanks for your recommendation to other guests to choose our Hotel. We hope to welcome you back on your next visit to the area. Kind Regards, C.Alam
4 out of 5
Recommended
for Everyone
by A verified traveler

IHG Points

Posted Sep 21, 2014
Pros: Good staff. Churchill's pub and tea room very good. Grounds beautiful.
Cons: Fix noisy air conditioner.
Location: Too far from downtown but the price reflected that. You get the location that you pay for.
Was disappointed that the hotel was unable to give me any IHG points because I booked on Expedia. A distinct disadvantage to booking through the Expedia site. The restaurant reminded me of an American Casino restaurant. Pretty basic with bright lights etc.
Comment from Hotel Management
Oct 15, 2014 by Charmaine, Hotel Management
Thank you for your review regarding your recent stay and for being an IHG Rewards member. Your comments are very important to us. We apologize for your disappointment on not receiving IHG points on your stay. We highly recommend that you consider calling the Hotel direct or making reservation on the Brand website to avoid collecting valuable points. We hope to have you visit our Hotel again in the near future. Sincerely, C.Alam
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 17, 2014 on Hotels.com
Comment from Hotel Management
Oct 16, 2014 by Charmaine, Hotel Management
On behalf of the staff and Management we wish to thank you for taking time to post your comment about your stay and we hope to see you on your next visit to the area. Kind Regards C.Alam
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, well situated for townvisit

Posted Sep 16, 2014
Churchills Bar is good for smokers outside!! Restaurant not so good!
Comment from Hotel Management
Sep 23, 2014 by Charmaine, Hotel Management
Thank you for sharing your review on your recent stay with us, we truly appreciate all the feedback. I am disappointed that your restaurant experience fell short of expectations, please accept my apologies. However I am pleased that you were pleased with the Hotel and Churchill's Bar. We hope you will consider us again on your next stay to the area. Sincerely, C.Alam
5 out of 5
Recommended
for Overnight Stay Before Destination
by LisakCanfrom Kelowna

Great overnight stay

Posted Sep 14, 2014 on Hotels.com
We wanted a hotel to break up the drive from the Interior of BC to Whistler. This location was excellent - right off the highway, easy to find. The staff is terrific! We arrived at noon knowing that this was early and we probably wouldn't be able to check-in... The front desk was wonderful, they changed our room to allow us an early check-in. Hotel is in excellent condition. Gym area clean with good cardio equipment and free weights. My son used the pool and enjoyed it. We took the sea-bus downtown and went to a restaurant recommended by hotel staff. Good food with an excellent view. Thoroughly enjoyed our stay. Would highly recommend this hotel, and wouldn't hesitate to book again on our next trip to Vancouver. It is a quick drive to the sea-bus which takes you directly to downtown Vancouver.
Comment from Hotel Management
Nov 22, 2014 by Charmaine, Hotel Management
Dear LisakCan Thank you for your 5 star review about our recent stay with us. We truly appreciate it and we hope to welcome you back in the near future. Sincerely, C.Alam
5 out of 5
Recommended
by Kathiefrom Arlington,WA

Great Location and room

Posted Sep 14, 2014 on Hotels.com
Very large room with kitchenette that was well-stocked with cooking tools which was an added bonus that I did not expect. Close to Lynn Canyon park which is a must see. Very clean, full amenities, and convenient access to the freeway. Quiet and comfortable. I would definitely stay there again.
Comment from Hotel Management
Nov 22, 2014 by Charmaine, Hotel Management
Dear Kathie: Thank you for your 5 star review regarding the Hotel and our facilities. We are pleased you enjoyed the overall experience and would recommend the hotel and location to other travelers. We look forward to welcoming you back in the near future. Kind Regards, C.Alam
4 out of 5
Recommended
for Everyone
by A verified traveler

Fine Hotel with usual Vancouver prices.

Posted Sep 12, 2014
A fine hotel and excellent staff but the price of everything in the Vancouver area certainly affects the overall experience. Very pleasant small wine bar/lounge with great ambience. Always stay 2 or 3 nights while visiting family and it is close to the Trans-Canada for access and egress.
Comment from Hotel Management
Sep 19, 2014 by Charmaine, Hotel Management
We are thrilled to hear about your memorable stay with us and thank you for taking the time to share this wonderful experience. Your recognition of our Hotel as well as the bar and lounge are greatly appreciated. The beautiful North Shore has a variety of lodging choices and our sincere thanks for choosing our Hotel. We hope to welcome you back on your next visit to the area. Sincerely C.Alam