Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Pros: clean, great restaurant, free parking and wifi
the fold out sofa was super uncomfortable but the rest of the room was awesome!
2 out of 5
by A verified travelerfrom Victoria, BC

The only appropriate description is: "meh"!

Posted Jan 13, 2015
Pros: Not much
Cons: Pretty much everything.
Location: Surrey is a dive. Go somewhere else.
I booked this hotel over others in White Rock because according to Expedia there is a restaurant in the hotel. I thought after a long day on the road it would be better to stay somewhere where there is a hotel IN the restaurant so I don't have to go find one in an area I don't know. Sadly however, the hotel restaurant is "undergoing rebranding" and is therefore currently closed. When I asked the staff about it, they said: "we don't know how to update third party sites like expedia with hotel details"! The room was a room. The bed was a bed. The bathroom was a bathroom. What else could you want to know. Go somewhere else instead.
Comment from Hotel Management
Jan 28, 2015 by Jas Chhina, Hotel Management
dear guest, i hear you on your review and agree. we have been trying to update the status on the expedia sites and have now been able to do so, it just takes sometime. we one of the 3 hotels in surrey and white rock that has in house restaurant. we could not help you in the past but hope we get another chance in future
3 out of 5
Recommended
for Families
by A verified traveler

Cloverdale location

Posted Jan 6, 2015 on Hotels.com
The hotel was clean and bright. My complaint is that the pool was not available to use because they were working on it and the tub in our room had a dirty ring around the perimeter.
Comment from Hotel Management
Apr 4, 2015 by Jas, Hotel Management
Glad you enjoyed the hotel and sorry about the pool, it is all fixed now. a housekeeping feedback has been taken. Thanks
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Midlands UK

A nice hotel in convenient location

Posted Dec 31, 2014
Stayed for 10 nights at this hotel, it was clean and comfortable and the staff were friendly. There are local amenities and breakfast was available although no lunch or dinner due to restaurant being renovated. Overall I'm happy with our stay here and would stay again.
Comment from Hotel Management
Jan 28, 2015 by Jas Chhina, Hotel Management
Dear Bal great to know your stay was good, sorry about the restaurant as this was the only time we could have done the renovations, please do visit Canada again.
2 out of 5
by A verified travelerfrom Comox Valley

NO POOL

Posted Dec 30, 2014
Pros: Nice lobby
Cons: Provide amenities advertised. Inform guests IMMEDIATELY if facilities cannot be provided as advertised. Compensate for failures.
Location: n/a
Reserved at this hotel ONLY because it was in the area we wanted and because it had a pool. Checked in easily, pointing out the pool to my son (the front desk clerk was three feet away and there was no one else in the lobby), then went to the elevator. Imagine our surprise when we saw a notice that the pool heater was not functioning to optimal standards, therefore it would not be turned on during our stay. In my world, this is something that guests should be notified of at check in, if not prior to their arrival. I am NOT IMPRESSED, and I will avoid staying at Holiday Inns in the future!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Accommodating

Posted Nov 24, 2014 on Hotels.com
The stay was very good. The hotel was able to put our four hotel rooms all close which was perfect! My only wish was to have pre made coffee in the lobby!
Comment from Hotel Management
Apr 4, 2015 by Jas, Hotel Management
dear guest glad you had a good time and your suggestion to have coffee in the lobby is noted
Comment from Hotel Management
Apr 4, 2015 by Jas, Hotel Management
hi glad to know that you were well taken care of. your suggestion on the coffee in the lobby is noted.
4 out of 5
Recommended
for Families
by suefrom New Zealand

great stay

Posted Oct 25, 2014 on Hotels.com
Great stay very comfortable
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
Thanks for your review sue... wishing you well
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
thanks for your review and we look forward to giving you another comfortable stay.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Place to Stay & Close to Amenities

Posted Oct 24, 2014 on Hotels.com
Was a great place to stay, close to all amenities & even though we were on the main drag the noise was no problem. Didn't hear it.
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
Dear Guest thanks for your review. we are appreciated by many customers for our quiet location, unlike many other hotels we are located around a very quiet residential neighbourhood, all main hwys are many blocks away.
4 out of 5
Recommended
for Families
by A verified traveler

舒適乾淨

Posted Oct 20, 2014 on Hotels.com
舒適乾淨,行李需自行使用行李車搬運。
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
感謝您的評論。我們是一個非常新的酒店,具有較高的cleaniness標準。希望能再次見到您的到來。雅
5 out of 5
Recommended
for Couples
by Dorothyfrom Philadelphia

Beyond expectations

Posted Oct 16, 2014 on Hotels.com
Everything from the front door to the reception desk to the room itself felt like a luxury hotel! Our stay was a treat from start to finish. The room was elegant, spacious and spotless.
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
dear dorothy thanks for you comment , all our staff really work hard to strive for a clean and comfortable experience that our guests can experience. Such reviews are very encouraging for us.
Comment from Hotel Management
Jan 3, 2015 by Jas, Hotel Management
dear dorothy I will pass your review to the staff and it is very encouraging to see our hard work pay off when guests like yourself say such good words. Thanks