Ratings based on 1,633 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in central location

Posted Jun 30, 2015
Pros: Location, staff, amenities.
Cons: The housekeeper took an ipad out of our luggage that we packed at the botto. Nothing was missing but just odd that she went through the luggage.
Location: This is a central location within walking distance to lots of attractions or shuttles to attractions.
From the moment we arrived to the moment we left, we felt welcome. The staff was so helpful and responsive to all of our questions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Family vacation - this was perfect

Posted Jun 29, 2015
The hotel was perfectly located in downtown, close to everything, clean and secure. The best feature though the the incredibly helpful, patient, and polite guest services desk who had great suggestions for thibgs to do and made all our reservations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, welcoming staff !

Posted Jun 12, 2015
Location: Outstanding location, close to many attractions
Excellent staff and I do recommend the club floor.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted Jun 10, 2015
Pros: Location was the best! Nice area to walk around, great view of the city...
Cons: More signs in parking area, never been there before and weht up the first elevator I saw and ended up at a locked up mall which I cant get out of....
Overall it was a nice hotel....hard to find the entrance, no signs on street. Had to go around the block 2 times before I saw the sign at the public pay parking underground entrance which was 100' off the street. Very clean rooms, the most comfy beds I have slept on in a hotel, nice view of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from panama, former vancouver resident.

Oasis in downtown

Posted Jun 9, 2015
Pros: Everything.
Cons: Perhaps a heads up on the needs for tipping staff.
Location: Everything Vancoouver is right there for you to participate in.
I was there for a short stay but this hotel was ideal. It was central to what I needed and perfect in dealing with my needs, including keeping me on schedule. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from japan

二人部屋用としてのソファがほしい。

Posted Jun 7, 2015
Pros: 部屋のコーヒーがスターバックスのドリップコーヒーで、おいしい。
Location: スカイトレインの駅に直結しているが、空港からは一階乗換えが必要なので、その点の案内がわかりやすいと 初めての場合に安心です。
ツインに二人宿泊したが、ソファが1脚でテーブルもなくくつろぐのには不足しました。 事務用デスクと椅子はPC作業には便利。 スリッパ。追加椅子。追加コップなどは要求したら、対応いただけました。
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location!

Posted Jun 1, 2015
It was a really nice hotel, great location. Clean so easy to get around the city from here. The bar also has a great atmosphere and is nice to sit outside and take in the sights.
4 out of 5
Recommended
for Everyone
by A verified traveler from wa

My experience with hyatt

Posted May 11, 2015
The hotel is nice but expensive. There are nice, cheaper hotels in downtown. don't spend too much money on the hotel because they don't offer everything. The room is nice but no balcony. The bathroom has no fan and the shower has the water dispenser stuck on the ceiling so it's impossible to take a shower without getting your hair wet. When we check in they did not mention anything about breakfast. They forgot to mention where is located and that the breakfast buffet is not offered as in out package because they were preparing for Mother's Day brunch. We did get breakfast thought but not buffet and only one plate. It was delicious!
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

サービスはかけ算

Posted May 11, 2015
Cons: アメニティ。
たった1人のフロント女性の対応が最悪だったため、全体の印象が下がってしまいました。 他のスタッフの方々がとても良かったため、彼女の対応は特に残念です。 その他は満足です。
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Bathroom Amenities

Posted Apr 27, 2015
Over all I loved this hotel, service from team was amazing and room great! However I feel some improvements are needed with the washroom in suite: Bath matt was size of a postage stamp, cheapest matt I have ever seen, no bath sheet to use after shower, no bathrobe, small soap for shower for shower. Also shower head not great or even strong.