Ratings based on 1,016 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Pros: Location, hotel staff and the very nice rooms
Cons: Construction was ongoing across the street on Richards Strret. Life in a big city with growth. It did not bother me but perhaps it may others
Location: There is apparently a very popular restaurant located next to the hotel. Lines would begin just before they open for breakfast.
Excellent boutique hotel located in the central downtown area. The hotel was located just off of Robson Street, which is the downtown street which includes a vast amount of restaurants and retail stores. The staff was attentive and informative and made you their priority during the stay. I stayed in a king size room which included a electric fireplace and a espresso maker! The rooms were comfortable with many nice amenities. Vancouver is a beautiful city and the hotel enhanced the experience.
5 out of 5
Recommended
for Couples
by A verified travelerfrom California

Posted Nov 5, 2014
Pros: Wonderful bed, large space for a standard room, large bathroom with shower and tub!
Cons: Larger, fluffier bath towels, currently the toweling doesn't equal the amenities of the other furnishings.
Location: Right off Robson Street, neat good restaurants and shopping.
Wonderful location and beautiful rooms, very nice bathroom facilities and comfy bed. There is currently construction across the street so the weekday mornings start a bit early with noise, but not sufficient to complain. Concierge was particularly helpful arranging dinner reservations and getting us a cab on a rainy night.
5 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Central, clean, comfortable, safe, friendly

Posted Nov 3, 2014
Pros: We didn't hear any noise from neighbouring rooms. The staff were great and we felt safe.
Cons: Large bath sheets rather than small bath towels. Better room service menu to cater for different diets.
Location: Robson Street is on the doorstep and is well known for it's shops and restaurants.
We booked this hotel to celebrate our ruby wedding anniversary based on other recommendations. Glad we did as excellent value for money! Great location a few steps off Robson Street, easy to get to most places from this safe location. Staff are efficient, friendly and very helpful without being intrusive. We booked a signature suite as we have some slightly 'odd' eating habits and wanted to be able to at least get our own breakfast. Great appliances in the kitchen including washer/dryer combo. The little things, like leaving wash powder and dishwasher tablets were a nice touch. The bed and chairs are comfy and loved the mirror in the bathroom! Would have liked bath sheets, but there were plenty of towels otherwise. Little things li Would have given a 5 for facilities, but without any views or a restaurant on site (shops and restaurants available close by though) put this down as a 4. We were worried that they also accomodate animals as my husband has an allergy to dog hairs. Advised of this first and was assured the rooms were deep cleaned. We had not problems during our stay. Would happily recommend and visit again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Very nice hotel easy to access from Sky Train

Posted Nov 3, 2014
Upgraded room Friendly staff . Great location.Close to Sky train station Vancouver City Center.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Excellent Hotel for someone new to Vancouver

Posted Nov 1, 2014
Faultless service, central location, comfortable with attentive and professional staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2014
Pros: It's proximity to attractions, restaurants, and night life.
Great experience and great food recommendations from the Concierge!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Gilbert, AZ

Excellent service; Good, central location!

Posted Oct 21, 2014
Pros: Everything was perfect.
Cons: Nothing.
Location: All districts are close by, food, drinks, fine dining and shopping.
Great staff, great service, great amenities. From the time we arrived, valet the car, until we left, everything when very smoothly. They knew my name before I even got up to the counter, held and delivered our bags, let us check in early (noon) and generally were there to make our stay as comfortable as possible. Would recommend to anyone looking for a central location for a nice little trip to Canada.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Great hotel!

Posted Oct 18, 2014
Will definitely be coming back. Boutique room was amazing!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 14, 2014
Nice stay, clean rooms, polite and helpful staff. Will stay there again on my next trip to Vancouver BC
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Posted Oct 4, 2014
Fantastic experience, stayed at this hotel twice and will definitely come back again. Exceptional staff, courteous and helpful.