Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Perfect location

Posted Jul 26, 2014
The best thing about the hotel is the location. You are just blocks away from shops, fine restaurants, subway, main attractions, etc. The neighborhood is very safe and clean. The hotel's condition could be improved such as the air conditioning system. Although having a spacious room and a kitchen was a plus. The staff is very friendly. We stayed for a week and we enjoyed our stay. I guess I would come back again.
2 out of 5
by A verified traveler from Fort Worth, TX

Great Gym and Laundry Facilities

Posted Jul 22, 2014
Pros: Very nice central location, nice lobby, nice overall room layout. I liked the fact that "on premises" laundry facilities were available.
Cons: The bed was terrible, soft and lumpy. It did not have, HBO, Showtime etc. The phone system was sporadic. The portable AC unit dampened the floor.
Location: Great location, near transportation, great entertainment and Robson Square.
I was held to the check in time of 3 pm. I had never had that requirement enforced before. My flight arrived before noon, so my options in trying to get settled were limited. WiFi was a ridiculous $14 per day. The in room refrigerator has 1/16 inch of dust on the top and probably hadn't been cleaned in months. One of the elevators was broken and the wait averaged 5 minutes and another 3 minutes for the stops from "ground" to "room"! ("room" being 16 floor). The hotel currency exchange rate was $1 to $1.,,the official rate was $1 to $l.15 (if you were exchanging $50 US,..you would lose $7.50). Nearby hotels had exchange rates of $1 to $1.05! The pool and sauna were shut down for a couple of days for "whatever". Arrangements were made with another hotel to accommodate guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

La Grande Experience

Posted Jul 22, 2014
Pros: The bath faucets and shower head were really nice. The pull out sofa bed was perfect for our daughter.
Cons: Balcony doors seemed to have a gap in between them, which made it quite noisy with all the ambulances. Improper sealing? Cutting knives were dull.
Location: Very central. Grocery store, public transit, and restaurants a stones throw away.
Me, my wife, and our 15 month old daughter stayed 5 nights at La Grande Residence. We had a modern suite on the 8th floor. The suite was beautiful. The design was quite stylish and comfortable. The suite pretty much had everything we needed and the service was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Modesto, CA

Great location!!!!!

Posted Jul 18, 2014
Great time in a beautiful city ! Great bars and restaurants all around this hotel! We walked everywhere!
5 out of 5
Recommended
for Everyone
by A verified traveler from sault ste. marie

Great location. Pleasant staff. Enjoyed our stay.

Posted Jul 13, 2014
Pros: Good gym. Very clean hotel.
Cons: Air conditioner very loud when sitting on balcony. Noisy with fireball so close.
Location: Shopping. Beach. Dining.
Overall great experience. Very comfortable beds. Suite was very large.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice hotel, could use some updating

Posted Jul 9, 2014
Came here for a staycation for my boyfriend's birthday. I think my mistake was picking the room based on Expedia pictures. Nothing wrong with it per say, it's just that the pictures on Expedia were super modern and the room we got clearly hadn't been touched since the 80's. There was also water damage in the shower area and the kitchen cupboards smelled pretty funky. It should also be noted that the WiFi charge is per device, not per room so that could really add up. I think if you're local it will be cheaper just to use the data on your phone or go to the Starbucks across the street if you're using a laptop. That being said it was clean and the staff were really nice. Also the suite is very spacious and comes with a full kitchen which would be handy for longer stays. I expected a little more for the price I payed but that's probably what you get for downtown Vancouver!
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Nice hotel in a prime area

Posted Jul 7, 2014
Pros: The suite rooms were nicely done (at least the upgraded ones) spacious and exceptionally clean. All the appliances were modern.
Cons: The internet accessibility owing to high rates could be examined as well as the cost of parking.
Location: The must see experience is the peak to peak located in Whistler about 2 hours from the city. The city is relatively expensive, so plan accordingly.
The hotel is centrally located and near enough to the waterfront and nice restaurants. The subway lines and regular bus lines are also very close and as such you can easily go to attractions in the city by whatever means of transport you choose to use. The staff members were quite helpful and you can get information easily from the knowledgeable concierge desk. The city, surrounding areas and outlying islands are best explored with a car. The cost of parking in the city is relatively high and without a car, one could easily miss out on some of the attractions. That being said, the public transportation will get you to most of the areas, you just need to ask how to get there. But as with all public transportation systems, time spent waiting on the respective modes could be better spent enjoying the attractions. Areas that were nice include Stanley Park, Vancouver Island, Whistler, Richmond Night Markets and Granville Island.
5 out of 5
Recommended
for Everyone
by A verified traveler from san ramon Ca

Great location, wonderful service

Posted Jul 3, 2014
Beautiful view of downtown. All the things that are special to Canada within a few blocks: Tim Horton's donuts, ketchup chips, etc...
5 out of 5
Recommended
for Everyone
by dawn from alberta

Elegant old world feel

Posted Jun 21, 2014
Close to city centre and shirt walk to skytrain for access to airport. Very friendly staff. We had a one bedroom suite and ate all breakfasts and lunches there. Beautiful IGA market on corner with everything you needed for food
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2014
Cons: The only problem that we had is anytime the elevator was on our floor we heard a beeping sound. Didn't realize this until we were leaving.
Great hotel and great location. The staff was very friendly and helpful.