Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

4-night stay in Residence

Posted Jul 29, 2015
Pros: I liked a lot. Easy check-in. Perfect location. Friendly and accommodating staff.
Cons: The pull-out couch was uncomfortable (you could feel the springs). An additionnal foam mattress would help. The carpeting could use a shampoo.
Location: Perfect location, short walk to the Sky Train. Transit easily accessible. Walking distance to several places.
Awesome room, way bigger than I expected. It even had a full fridge, stove and dishwasher, which I didn't use but could have. And it was equipped with dishes, cutlery, pots, toaster, etc., and even had a balcony. Perfect location close to everything. Would definitely stay there again since the price was right for what I got.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Very nice stay at la grande residence at the sutton place in downtown vancouver. Rooms were great. Did have a bit of trouble with getting one of our rooms when we checked in. It took the staff a couple of additional hours past our check in time to have our second suit ready. No big deal, just went out for a bite to eat and the room was ready upon our return.
4 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jul 24, 2015
Cons: Poor air conditioning. 85 degrees inside my room. They provided fans which really helped.
Location: Vancouver Art Gallery/Museum-wonderful The café and outside eating were great. Stanley Park bike ride-great
Very helpful with ideas of what to do and directions. Also, on timing of getting back to the airport. Front lobby is very inviting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 23, 2015
Upscale hotel just off Robson street. About a mile walk to Stanley park
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice downtown hotel

Posted Jul 22, 2015
Pros: The location was great and the two hotel towers look nice as well.
Cons: Free Wifi is everywhere and the guests should not have to pay to have it in their rooms.
Location: Convenient location with many restaurants nearby, all within walking distance.
Check in was easy and pleasant and the staff was helpful. When I needed extra towels, that was brought to my room very quickly. It was a nice downtown location and easy to get around. I would suggest paying a bit more for the updated rooms. I did not realize the one I reserved was not updated and it was disappointing after I saw the updated one my friend was staying in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Stay!

Posted Jul 18, 2015
Pros: Location, staff, bed and cleanliness
Cons: The elevators were slow and dated.. One elevator was broken and hotel staff had to use the guest elevator as their work elevator.
Location: Location is excellent! Shopping on Robson, close to the waterfront to watch the planes take off, near Stanley Park and Granville Island.
It was my first time in Vancouver and I was so pleased to have had the opportunity to stay at the Sutton Place. The residence room was great for giving us enough space for an extended stay. I enjoyed the large bathroom and complimentary toiletries and the bedroom was nice and big with plenty of closet space. The bed was very comfy and the rooms were kept very clean by the hotel staff. The location of the hotel was fantastic. I felt that I was central to everything and could easily access the waterfront, Stanley Park, and Granville Island. Shopping was great too with Robson just being a very short walk down the street.
2 out of 5
by A verified traveler

Disappointing

Posted Jul 16, 2015
Room wasn't ready by 3:00 pm, had to wait for 45 minutes to get the room. Harbour view rooms are only those on the highest two floors. All others, although chraged as harbour view rooms, do not have any view. The is a big building blocking all view to the harbour right in front of the room. Room needs a lot of TLC. Half oh the lamps don't work. The batroom looks like out of a movie in the 70'. Old tiles, gold faucets, wallpaper!!!! The mini fridge, as expected, didn't work and had rotten food from the prior guest. Yucks! The only good thing was the pool. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Would come back!

Posted Jul 13, 2015
Location: Movie theatre across the street. Comedy Mix 3 blocks away. Restaurants close by.
We loved our suite. It was spacious, luxurious and had a hidden kitchen that was very modern. The pool facilites were great, as was room service and the hotel staff were very accomodating. The hotel has a great location and we will definatley be returning for another stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel located in downtown

Posted Jul 3, 2015
For our trip to Vancouver, we booked a suite with two rooms. The layout actually is more like an apartment but without the laundry room. The bedrooms are nice size and they are not adjacent so if snoring is a problem for your family, the suite will work. The kitchen is well-equipped although we didn't cook. One of the bedrooms has its own bathroom but no bath tub or shower. The swimming pool is a plus, especially after a long day of walking. The building has 18th floor and our suite is on the 17th. We were able to watch firework on Canada's day from a city nearby. (The main firework was on the waterfront). The parking of this hotel is for both guests and the public. For guests with rental car, be sure to jog down the license plate number before checking in because we got a parking ticket which the front desk was able to cancel it. Overall, our stay was comfortable and the location of the hotel allowed us to explore the surrounding without driving. Also because of the location, you should expect many pedestrians, busy traffic as well as the proximity of nearby apartment buildings and hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county

Great World Cup trip

Posted Jun 29, 2015
Took my wife and 2 kids to World Cup. This hotel is awesome, clean, comfortable, and so centrally located to everything. We got a 1 bedroom apartment. It had everything u need. Very nice.