Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

location is great

Posted Mar 21, 2015
Pros: location and cleanliness
Cons: all good
Location: near shops, Granville island and planetarium. also handy to skytrain
room clean and hotel very handy for what we needed
Comment from Hotel Management
Mar 24, 2015 by jlove@parkinn-vancouver.ca, Hotel Management
Dear Guest, Thank you for your review. I'm glad you enjoyed your room and found our location handy. I hope we can welcome you back again in the future. Jill Love Rooms Division Manager
2 out of 5
by A verified travelerfrom Quebec city

Old, need some refreshing

Posted Mar 20, 2015
Cons: Desk so it would be possible to work
Location: Good location, easy to get to UBC and Canada line
Old, need some refreshing, small rooms, no desk to work
Comment from Hotel Management
Mar 21, 2015 by jlove@parkinn-vancouver.ca, Hotel Management
Dear Burt, Thank you for your feedback. We are constantly doing renovations and are in the midst of some right now. We are doing a few rooms at a time and working our way through the hotel. The rooms have recently had the wallpaper in the bathrooms replaced and all of our corridors have have new wallpaper. Through out the rest of the year we will be painting the room doors and door frames, replacing the floor lamps, wall sconces and activity tables. Some rooms have already had new closets, new entry flooring and the bathtubs refinished. The rest of the rooms will be done a few per month until we are finished. Due to our very high occupancy our rooms are very well used. Every year the ownership approves a number of renovation projects. If you need a desk during your stay, I suggest you book a king bedded room as those rooms have desks instead of activity tables. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom México

Hotel tipo bussines class standar

Posted Mar 17, 2015
El hotel se encuentra cerca del hospital en la calle Broadway. Cuenta con lo mínimo para hacer de tu estadía agradable. Los cuartos si de buen tamaño, el baño es chico. Bien para lo que pague.
3 out of 5
by A verified traveler

Posted Mar 16, 2015
The 4th and 5th floor had issues with moldy smell in the hallway. It seemed like they had done everything to fix from a leak between the floors but the mold smell was really bad. Not sure If I would recommend this hotel until the mold taken care of.
Comment from Hotel Management
Mar 20, 2015 by jlove@parkinn-vancouver.ca, Hotel Management
Dear Guest, I'm so sorry that you found there to be a moldy smell. We do have had water leaks over the years, not a surprise for a building close to 50 years old. I will forward your concerns to our General Manager and our maintenance department to look into. Thank you for your feedback. Jill Love Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Squamish, BC

Great view from the 4th floor deck, nice and clean

Posted Mar 16, 2015
Great pub right next door, or many down the street, bus stop right outside of the lobby. Great place to stay, I'll definitely go back again.
Comment from Hotel Management
Mar 20, 2015 by jlove@parkinn-vancouver.ca, Hotel Management
Dear Roger, Thank you for your kind remarks. It's terrific to hear that you enjoyed your stay and we'd love to have you come back and visit again. Jill Love Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vernon, B.C.

Good location for non-inner city visit.

Posted Mar 9, 2015
Pros: Front desk staff. Fast (and free) internet.
Cons: Furniture needs a make over. Parking fee seems excessive when compared to nearby hotels. Several television channels were snowed out.
Location: Close to Vancouver General Hospital, City Hall, several restaurants. Fifteen minute walk to seawall and Granville Island.
Two night stay. Front desk staff very friendly and efficient. Room clean and tidy. Furniture and fixtures a little worn, i.e. furniture showing scratches. Easy access for east bound drivers on Broadway, but not for those travelling west.
Comment from Hotel Management
Mar 12, 2015 by Jill Love, Hotel Management
Dear Wayne, Thank you for your review. I'm glad you found the staff friendly and your room clean. Our rooms do get very well used as we have a very high occupancy year round. Every year we have a number of renovation projects which this year include new wallpaper in the hallways and guest room bathrooms. All the guest room doors and door frames will be painted. We are replacing all the activity tables in the rooms and have just recently replaced the chairs in the rooms. There are also about 20 rooms that are getting their closets replaced this year, the rest of the rooms have already been done. Improvements are an ongoing process. As for access to the hotel from Broadway, if you are coming West on Broadway you can turn left at the lights at Laurel St, right beside the hotel, and park in our back lot or you can turn left at Willow (1 block before the hotel) and then make a right in the alley which will bring you behind our hotel and either park in the back lot or turn right on Laurel and right on West Broadway to park under the hotel. Broadway is a busy street so turning left into the hotel at certain times of day can be more difficult. Thank you for your business and I hope we can welcome you back again in the future. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Terrace BC Canada

Surgery stay

Posted Feb 28, 2015
Pros: Close to everything we needed
Cons: nothing
Location: Close to everything one needs if there on medical reason, even if not there for those reasons,
I would highly recommend this hotel, if you where having any medical issues done, We stayed there for 5 days while I under went ... doctor appointments and sugery. It is extremely close to Vancouver General Hospital and The cancer clinic.. also great restraunts and coffee shops within walking distance. I had my surgery at UBC in Vancouver although that was a fair distance away from this hotel all my other appointments where within walking distance. Great area, staff was great.. highly recomend it
Comment from Hotel Management
Mar 12, 2015 by Jill Love, Hotel Management
Dear Vince & Christene, Thank you so much for the wonderful review. We appreciate your feedback and always like to hear that our guests have had a good stay. I'm glad you found our location convenient for your needs. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg

Convenient location...on bus route.

Posted Feb 16, 2015
My daughter and I enjoyed our stay! The room was a good size, beds extremely comfortable, great view of downtown and the mountains. After one night we were used to the busy street noise and ambulances (near a hospital). Room temperature controls actually worked! Staff was very friendly and helpful. Will stay there on my next trip to Vancouver.
Comment from Hotel Management
Mar 12, 2015 by Jill Love, Hotel Management
Dear Guest, Thank you for your review, we appreciate your feedback. I'm so glad you enjoyed your room and the view, it is spectacular. We look forward to welcoming you back. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bc interior

Close to hospital,sky train toAirport,restaurants.

Posted Feb 10, 2015
Reason for stay medical. Very convenient. Caring staff.
Comment from Hotel Management
Mar 12, 2015 by Jill Love, Hotel Management
Dear Gloria, Thank you for your review. We have a lot of guests here for medical reasons, I'm glad you found our location convenient for your needs. Thank you for your kind remarks about the staff, we are very lucky to have a lot of terrific people working here. I will be sure to pass along your comment. Jill Love Rooms Division Manager
2 out of 5
by A verified traveler

Okay

Posted Jan 9, 2015
Very nice room. Clean and spacious. Horrible location. Street noise was terrible and we had loud neighbours. Plus elevator noise right outside our room.
Comment from Hotel Management
Jan 15, 2015
Dear Guest, I'm glad you enjoyed your room and found it clean and spacious. I'm so sorry that noise was an issue. Please don't hesitate to call down to the desk at night if your neighbours are being inconsiderate. Our management will respond immediately and generally one quick conversation is all it takes with most guests to quiet things down. Our location is usually a selling point for many of our guests, I'm sorry it wasn't convenient for your needs. Jill Love Rooms Division Manager