Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 31, 2014
Park Inn has an excellent location! We had a good time walking through the closed by park to Grandville Island. Public train is within a few blocks. We were able to go to the Waterfront !
5 out of 5
Recommended
for Everyone
by A verified traveler from on

Best convenient location

Posted Aug 29, 2014
Pros: Best location best city view(Downtown) from hotel room :)
Cons: Keep it up
Location: Granville Island enjoy all different kind of food and fun shopping:)
Best location got the room with city view (you can see from Granville Island bridge to downtown in 1 glance. All different kind of food,medicine and grocery available in walk able distance. Transportation,subway as well as Taxi easy to reach :)
Comment from Hotel Management
Aug 30, 2014 by Park Inn by Radisson, Hotel Management
Thank you for the wonderful review! I'm glad you enjoyed the spectacular view, and that you found our location convenient! Hope to see you again soon. Kind Regards, Sabrina Pontillo Director of Sales Park Inn & Suites by Radisson Vancouver
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Good choice.

Posted Aug 14, 2014
Pros: We asked for our room to be changed so we could enjoy the advertised downtown view. They were able to change it the last night and the view is amazing
Cons: An electric kettle would be good, as tea made in coffee maker taste of coffee.
Location: We did not use public transport, have friends in Vancouver, they drove us around. An amazing city, so much to see and do, greatvariety of restaurants
We stayed at the hotel for 5 nights. The room was very comfortable and clean. The view was, however, over a rental car return car park. We used the tea making facilities and brought in food for breakfast from nearby shops. The staff were all very helpful and friendly, as well as professional.
Comment from Hotel Management
Aug 20, 2014 by Park Inn by Radisson, Hotel Management
Dear Doug, Lovely to hear that we were a good hotel choice in Vancouver! For long stays, the in-room microwave, fridge, and coffee/tea maker definitely come in handy! Our Standard rooms look south, towards the City Centre. However for a minimal upgrade fee we do also have spectacular view rooms that overlook False Creek, the North Shore Mountains, and Downtown Core. Next time we would love for you to be able to experience it! Thank you again for staying with us, Doug! Kind Regards, Sabrina Pontillo Director of Sales Park Inn & Suites by Radisson Vancouver
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Good location

Posted Aug 7, 2014
It was a very good experience in this hotel, excellent location and friendly staff.
Comment from Hotel Management
Aug 9, 2014
Dear Guest, Thank you for the kind remarks. We are always pleased to hear that our guests have enjoyed their stay. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Logan Lake B.C.

handy to the hospital and support services.

Posted Jul 27, 2014
Pros: It's a hotel!
Location: Good location, decent restaurants and transit service,
The shower just about knocked me over but once i got my balance it was great. Some repairs needed here and there but over all it was ok.
Comment from Hotel Management
Aug 9, 2014
Dear Guest, I apologize if the shower pressure was too much. I will mention this to our maintenance department. Thank you for taking the time to provide this feedback. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba

nice hotel close to our sons apartment

Posted Jul 14, 2014
Pros: The beds are very comfortable and it is within walking distance to our sons apartment. Just what we needed!
Cons: The appearance of the front lobby reception area could be updated.
Location: Fairly close to downtown. Close to some good restaurants.
The room was very comfortable and clean. Next stay we will ask for a room with a view as ours looked out onto the arthritis clinic. The hotel was very quiet even though it was full.
Comment from Hotel Management
Jul 19, 2014
Dear Guest, We're very glad to hear that you had a nice stay. The view of the city and mountains on the North side of the hotel is spectacular. Keep in mind the view rooms are on the streetside of the hotel therefore there is the inevitable sound of traffic and the city. We look forward to welcoming you back. Jill Love Rooms Division Manager
2 out of 5
by A verified traveler from yukon

Close to medical facilities

Posted Jul 11, 2014
Have stayed at this hotel many times. Seems a bit run down.
Comment from Hotel Management
Jul 12, 2014
Dear Guest, Thank you for your feedback. We are continually replacing amenities and each year a number of improvements are budgeted for. This year our major project was the installation of a second elevator and the upgrading of our original elevator. The project was just completed in early June and we plan to replace the wall vinyl in the hallways next. Each month we are replacing the entry flooring in the rooms and resurfacing the bathtubs in several rooms. Our hotel has very high occupancy so our rooms are very well used. In the last 1-3 years we have replaced the closets, dressers and TV's in most rooms as well as replacing the desks in our Corporate king bedded rooms and added built-in headboards with reading lights and side tables to these rooms as well. My apologies if on this stay your room did not meet your expectations. I hope we can welcome you back again in the future. Jill Love Rooms Division Manager
3 out of 5
by A verified traveler

Insecure storage of credit card details.

Posted Jun 29, 2014
Cons: The existing towel rack does not even have enough space to hold the clean towels and housekeeping places some clean towels on the bathroom counter.
I would like to warn about two unusual hotel policies. First, they insisted in placing a 'preauthorization' charge of $50 per day on my credit card to cover incidentals. I know it is typical for hotels to request credit card information to cover possible incidentals, but I have never had a hotel place a 'preauthorization' charge for this. I have stayed at many hotels - including other Radisson hotels and have never seen this. While it was only a 'preauthorization' charge; it totaled $200 for my four day stay. The second INAPPROPRIATE policy could have affected the security of my credit card information. Check-in staff had already taken an electronic 'swipe' of my card. This meant they ALREADY HAD an electronic copy of my credit card information in their system. However, they ALSO insisted on taking a MANUAL PAPER IMPRINT of my credit card which they placed in a small file box at the front desk. I asked why they needed the imprint when they already had an electronic copy of my credit card information and was told it was their policy. While I was concerned about them taking an unsecure copy of my credit card information, I pretty much had to let them do what they wanted since I was standing in the lobby with my luggage. With a secure electronic credit card system in place (which masks numbers and keeps information safe), it is not acceptable for the hotel to insist on taking paper imprints as a backup. Due to this inappropriate policy, I would NOT recommend.
Comment from Hotel Management
Jul 3, 2014
Dear Guest, I'm sorry if you found our policies unusual. Many hotels have automated systems that allow their front desk system to automatically authorize your credit card as required, this will include an amount for incidentals. Our hotel has chosen not to leave the authorization to the computer and the guest is given the terminal to approve the transaction. In our mind, this is a more transparent way of doing business. We do indeed authorize $50 per day up to a maximum of $250. This is to cover any number of incidental charges that guest may incur such as parking, laundry services, long distance calls or food & beverage charges. We take the security of your information very seriously and we have never had a instance where there has been a mishandling of guest information. At departure all documentation is stored in a locked room, only accessible by a select number of employees. All documentation is destroyed by shredding, and we hire a bonded company to perform this task. The Management
2 out of 5
by A verified traveler

How did raddison put their name on this hotel

Posted Jun 23, 2014
Cons: Beds, interior, staff, smells of smoke....vending machines for pop but no snacks?
Stay anywhere else if your looking for comfort! I stay at a lot of hotels and this one was the worst. TV was terrible!! Constantly smells like smoke! This is an old hotel and It shows! I seriously considered sleeping on the floor
Comment from Hotel Management
Jun 27, 2014
Dear Guest, I am very sorry that you had a disappointing stay. Yes, our building is over 40 years old but we had a major renovation which gutted all our room in 2006 and since then we've replaced all the carpets( rooms, hallways and public areas) the closets, the dressers, the TV's, the drapes and shears, and the built in headboards with reading lights and side tables and the desks in the Corporate king bed rooms. Every month we refinished the bathtubs and replace the entry flooring in some rooms. This year a large percentage of our annual capital has gone towards installing a second elevator and upgrading our original elevator. That project has just been completed. Next on the list is to upgrade our guest floor hallways and the tile flooring in the lobby. We are constantly making improvements, but it takes time as we run very high occupancy year round. Again I'm sorry that our hotel didn't meet your expectations. Jill Love Rooms Division Manager
4 out of 5
Recommended
for Everyone
by Kelly from Fort MvMurray Alberta Canada

Close to everything

Posted Jun 22, 2014
Walking distance from Canada Line along with easy access to a lot of restraunts in the area.
Comment from Hotel Management
Jul 9, 2014
Dear Guest We are glad you found our location convenient. I hope we can welcome you back again. Jill Love Rooms Division Manager