Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Bellingham WA

Okay hotel, decent location.

Posted May 24, 2015
The check-in was lengthy and the staff was courteous but short handed. The room had a sunfaded chaise, a tacky office chair, and the room was a bit hot. Everything else was okay but unremarkable. We stay in VAN quite a bit, but this will probably be our first/last time at this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

The type of a room we reserved we newer got.

Posted May 19, 2015
Pros: Location. Nice view to the waterfront and the possibility to open the balcony doors for fresh air. Gym.
Cons: Provide customers the room and service they pay for.
Location: Visit :Down town Vancouver, Waterfront. Stanley park, Shopping Streets, Tours, Cruises, Small plane tours, bike rentals, its all at walking distance.
Location is very good. Service personnel especially in the breakfast restaurant in the lobby are excellent. They definitely make you feel welcome and give very good service which makes a big difference. On our floor the housekeeping personnel was very good. We booked Club waterfront room with breakfast. The first night we had a room to the back on lower floor and we had to pay again for our breakfast. Second day we were moved to the 16th floor waterfront. No mention about our breakfast being included so we paid again. On the third morning we did mention it to our waiter who did get us vouchers. I wish we would get a refund for the difference in the room category and double charge for the breakfast on our first two mornings. Gym was good but the water in the pool is too warm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to downtown and the water.

Posted May 19, 2015
Friendly staff, clean room, good location, decent price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Great views, handy to downtown and the park.

Posted May 19, 2015
Pros: Excellent location; very nice staff.
Cons: Some of the furnishings in the lobby/restaurant were looking a little shabby; could use an update.
Location: Excellent location between downtown and the park. Very walkable.
Loved how close we were to the harbor-side promenade.
4 out of 5
Recommended
for Everyone
by A verified traveler

Negatives and Positives

Posted May 18, 2015
Pros: The location was excellent for our purposes.
Cons: The pillows were too thick and lumpy.
The television/movie system was not working properly. It was late at night, my granddaughter, her mom and I wanted to watch a movie and we lost at least an hour of time and relaxation getting it repaired. When we called the front desk about it, I let the phone ring for a very long time with no answer so I gave up. I tried again several minutes later and this time it was answered and someone came to our room to look after it fairly promptly. He had to come and go a few times, and he did fix it, however as I said we lost about an hour of precious time over it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located

Posted May 18, 2015
Walking distance from cruise port and sea planes. Clean safe good view of sea planes
3 out of 5
by A verified travelerfrom Calgary, AB

Overrated

Posted May 16, 2015
The location of the hotel is excellent, however the condition of the facility and rooms is not comparable to others in the Coal Harbour area. It's an older hotel that was renovated and the room still had a musty smell from the days when the other hotel had smoking rooms. The standard rooms are also mostly adjoining rooms which meant I could hear every single things my neighbours were saying and doing. In my 5 day stay I had a number of small things that kept going wrong including Housekeeping not cleaning the room one day, elevators continually on the fritz, no guide on the TV and incorrect charges to my bill. Compared to the other hotels in the area it was a disappointment.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fair Oaks, CA

Canada Vacation

Posted May 15, 2015
Pros: The food and our hotel view of the city and the harbor.
Cons: Parking is a bit much for weekdays.
Location: Canada Place, Stanley Park, Harbor View, Both malls. For me pretty much all of the things we had planned to do in downtown were walking distance.
We had a lovely stay at the Pinnacle Harbor Front. The staffs were really friendly. It is pretty much in the center of all the attractions such as Canada Place, harbor, the mall is not a far walk either and parking is convenient although weekend parking prices is at $21 a day versus $7 a day on weekend at the hotel. We ate 2 nights at the restaurant within the Pinnacle and the food were amazing. We had steaks and fish. We were satisfied both days.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a good view

Posted May 13, 2015
Its hot of downtown walkable to all shopping malls.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Nice Hotel but Staff Confused and Unreliable

Posted May 11, 2015
Pros: Location Rooms Amenities
Cons: Staff Staff Staff
Upon check in the receptionist tried to give me a room w/o a view. When I asked for the reserved room I was told there were none ready for the night and they would have to put us in a non-view room and move us the next morning "first thing." For that I received free breakfast for three and free parking. Next morning room was still not ready and we had to wait until 10:30am to get the new room with a great deal of back and forth with the staff. Instructions were not left, communication was slow and not pleasant, very little eye contact or apologies. Had to remind the receptionist on leaving that our parking was free and I received a very sullen response to that... LOVED the Hotel and its location - but not the staff or the mistakes. I especially did not like being switched to a different type of room without any acknowledgement - that felt very dishonest and that was my first interactions - NOT GOOD