Ratings based on 1,359 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Excellent location,clean, comfortable and friendly

Posted Aug 1, 2015
Pros: Location, well maintained, courteous
Location: Central - Gastown
Excellent location,clean, comfortable and friendly. Good complimentary breakfast. I will go back again.
3 out of 5
by A verified traveler from Kitimat, BC

Very helpful staff

Posted Jul 20, 2015
Our stay was good, but found the room too small. The staff was very helpful, the location was good for us.
3 out of 5
by A verified traveler from S

Posted Jul 19, 2015
It was okay.... I guess not worth the amount I paid tho and when we got in the room the bathroom had a pee smell to it like maybe floors don't get scrubbed to often and the conditioner they left me was used already
2 out of 5
by A verified traveler from Zh

weird smell from carpet

Posted Jul 17, 2015
good location. but almost no facility in this hotel. the carpet is old, and it smells weird. u can smell it even u r in dream. always can see one or two flies in my room. won't go back to this hotel. I would rather spend a bit money to stay in better hotel.
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
Thank you for posting a review of our property. I am very sorry to hear that you had these experiences. We have replaced the carpet in 50% of our rooms with the remaining 50% set to be done in the next couple of months.
2 out of 5
by A verified traveler

Old, smelly and dirty

Posted Jul 16, 2015
Pros: Nothing
Cons: Everything
Location: Great location downtown
The staff was very nice, but that's, unfortunately, where the good things to say end. The bathroom was moldy and smelled terribly of urine, the room was small, very old and dirty - the bed was new and ok, I have to say. The hallways smelled. The breakfast was pathetic. Terribly loud outside at night. Would never stay there again! It's a good location, though.
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
I am very sorry to hear that you did not enjoy your stay with us. We are in the process of replacing all of the carpet in both the guest rooms and hallways and it is scheduled to be completed in the next couple of months. Our breakfast is generally very well received as we offer many different items each day including fresh fruit, yoghurt and 2 hot items daily.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
gute zentrale Lage im Stadtzentrum, gut geeignet für Kuirzaufenthalt inVancouver, freundliches sehr hilfsbereites Personal
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, wonderful staff

Posted Jun 24, 2015
Pros: Staff, security
This is the first hotel in a long time where I felt truly welcomed by the staff. Very refreshing. Room was basic, but me all needs. Would definitely recommend.
Comment from Hotel Management
Jul 21, 2015 by Manager, Hotel Management
Thank you so much for the perfect score and the kind words about our staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cottonwood,Ca.

Walking distance to anything you might want.

Posted Jun 23, 2015
Came up from Cali for a world cup game. The staff was very friendly and helpful. Can walk to everything you need. Rooms were very comfortable and clean, very old building but very nice. What else do u need a clean room comfortable bed and a place to take a shower.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
So glad you enjoyed your World Cup experience! We really appreciate the perfect score and look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice and close to the soccer venue.

Posted Jun 18, 2015
Pros: Clean. Nice breakfast. Courteous and knowledgeable staff.
Location: Location was perfect for us. A short 10 minute walk to the soccer stadium.
We were only there for one night but were very please with the room and the service. The discount for the pub next door was nice and the food was very good at a reasonable price.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
Thank you for choosing to stay with us, we really appreciate it! Please come and visit again soon!
3 out of 5
by A verified traveler from AZ

Good location but very small and lots of problems

Posted Jun 18, 2015
Pros: The restaurant next door
Cons: Staff attentiveness. Not much could be done about room size but the toilet and air conditioning should work.
Location: We came for the world cup game and it was about 6 blocks away. Lots of restaurants. Some shops but a lot of closed stores.
Hotel lobby is nice and staff were friendly. We arrived at 2:30 and couldn't check in but they took our bags into a secure area. The room itself was so small. It had 2 double beds and there was barely room to even walk around them. We had 4 people (2 adults and 2 kids) and I'm very glad it was just the one night. Issues: When we first arrived, the toilet was not flushing. I reported it when we went to dinner and the first response was that they maintenance guy was gone and they could provide a plunger. When I asked if there was another room, he said someone would go take a look. When we got back it was fixed but was not a good experience. It was a very warm June day and the air conditioner would only turn on if you set it to 60 degrees. I also reported that when we checked out but they guy just nodded and didn't write anything down. For the price, would definitely look somewhere else next time.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
I would like to apologize for the issues you encountered during your stay. The last thing we want is for our guests to leave unhappy. We will certainly share your comments with our team as a training tool.