Ratings based on 977 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Near Gastown

Posted Sep 25, 2014
Pros: Helpful staff, complimentary breakfast
Location: We walked everywhere and did not have a problem finding what we needed. Did not have a car so can not comment on parking location or cost.
Prior to arriving had email correspondence with management re adding additional person to room and was pleased that they were very helpful in resolving our issues. While the bulding is an older style (read as everything is a bit small) everything was adhequate for purpose. Complimentary breakfast was more than i expected with a good range of options. If i returned to Vancouver in the future then i would consider returning to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrogate UK.

Well placed hotel for exploring Vancouver.

Posted Sep 15, 2014
Pros: The friendly staff and the position of the hotel.
Cons: The size and noise level in the first room but it is difficult to see how this could be improved without major reconstruction.
Location: The hotel is very well placed for exploring the city and is very convenient for cruise passengers.
First visit spent in a rather small room at the front of the hotel which meant a noisy night. The second visit was spent in a much larger and quieter room at the side of the hotel. The staff were extremely welcoming and helpful.
Comment from Hotel Management
Sep 21, 2014
Thank you so much for the review Geoff! Please come and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Excellent location

Posted Sep 8, 2014
Pros: All round good hotel at competitive price
Cons: Breakfast organisation could be improved
Good responsive staff, room very good, little noisy from music next door, breakfast room gets busy
Comment from Hotel Management
Sep 21, 2014
Thank you for posting a review Peter! I apologize about any noise you may have noticed from pub next door. This is generally not something that is common as they do not have live music or any sort of dance floor. Please come and visit us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location close to Gas Town

Posted Aug 27, 2014
Older hotel but well maintained. Great location close to downtown amenities.
Comment from Hotel Management
Sep 5, 2014
Thank you for posting a review Steve! We are a 100 year old building and you are right, our maintenance department does a great job keeping it maintained. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great downtown location

Posted Aug 27, 2014
The best part of our hotel stay was the location it was important for us to be near the Vancouver Convention Centre but we also walked to China Town, Gas Town, Robson St, Stanley Park. Lots of great resturants nearby and the complementary breakfast was a great bonus to get going early in the day. And being close to the VCC meant we could take the free shuttle from there to Grouse Mountain and the Capilano suspension bridge which were both great too. The room was comfortable and clean but very small. It was fine for two girls who didn't spend much time at the hotel anyways, would recommend.
Comment from Hotel Management
Sep 5, 2014
This is a great review Marie. Our location is terrific and many of our guests find themselves using the hotel as a "home base" while they are out exploring everything Vancouver has to offer.
5 out of 5
Recommended
for Families
by A verified traveler from san francisco

It was really nice stay!

Posted Aug 21, 2014
Pros: Two things, the staff, so professional and kind and also the location
Cons: Even the Hotel is very safe (lock the main door at night, guest need to use the room key to access to elevator/floors), i will get a room safety box
Location: The location is great, we arrived Saturday night via Canada Line just two blocks away, very safe area, Canada Place is so close
Everything was perfect from the moment my son and I arrived from San Francisco on our first not only Vancouver experience, in fact Canadian experience! Leo (I think that's his name) the front desk agent was really helpfull and professional an dso the rest of the staff. The only thing I might say it was on the negative side is there are no safety boxes in the rooms to place the our valuables but the hotel seems to be very safe anyways Thank you so much and we loved Vancouver!!!
Comment from Hotel Management
Sep 5, 2014
It is always so rewarding to hear that our amazing staff were able to make someone first visit to Vancouver, let alone Canada, a great experience. We trust that you will be back to stay with us soon. PS...we do have complimentary safety deposit boxes at our front desk for guest use :)
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Calgary Alberta

handy to cruise line

Posted Aug 19, 2014
Pros: breakfast included, clean.
Location: close to downtown
no parking was a surprise. Room lovely, staff wonderful
Comment from Hotel Management
Sep 5, 2014
Hello Gwen! Thank you for posting the review. Just to clarify, we do offer a valet parking service for our hotel guests.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Hotel staff were very friendly and helpful. It's pretty close to the restaurants and shopping areas. Our room was pretty small but we didn't mind.
Comment from Hotel Management
Sep 5, 2014
Always great to hear such positive comments about our staff. I certainly cannot argue! Thank you for posting the review and come visit us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Hotel Ramada Downtown

Posted Aug 16, 2014
Pros: Location
Hotel location good for walking to Waterfront, Gastownand and city and is on bus route. Free internet a bonus. Drawback was only continental brakfast available and room was VERY small.
Comment from Hotel Management
Sep 5, 2014
Thank you for posting a review. I am happy to say that we are looking into our options for expanding our breakfast space!
3 out of 5
Recommended
for Couples
by A verified traveler from Sydney Australia

close to facilities

Posted Aug 11, 2014
Pros: quiet
Cons: we were happy
Location: close to ship terminal and waterfront walk.
the hotel had everything we required for the short stay
Comment from Hotel Management
Sep 5, 2014
Thank you for staying with us Carmen!