Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

not worth the money

Posted Aug 27, 2014
it's location does not warrant its cost nor the complete lack of facilities or the extra exuberant charges involved in being able to access sub standard over priced rubbish. The parking fees are another complete joke and the restaurant charges are meant for those with too much money. The only good thing i have to say about this shambles is the pool was heated and the only ameanaty you did not get charged extra for using.
3 out of 5
by A verified traveler from sf, ca

small small small room.

Posted Aug 24, 2014
Pros: proximity to Canada place
Cons: size of the rooms or don't take my reservations if you don't have what I request.
Location: Canada place, Stanley Park, walking about
I requested two double beds because we had four people. When we arrived, they did not have two double beds for us but put us in a suite with a king bed and a full size pull out couch. Boy, it was not a suite, there was a couch but it was not a pull out. They had to bring in a roll in twin size bed. So I had to sleep on the couch with my legs hanging off, while one of my boys slept on the twin roll in bed. We asked twice for a different room, twice we were told, there were no rooms with two full beds. In the morning, when checked out, I relay my displeasure, the person at the front desk said I should have asked because there were still a couple of rooms with double beds available. Oh boy, talk about me being irate. Overall, it wasn't too bad of a hotel, they had a nice fitness center, a nice heated pool but if you looking for wiggle room, don't choose the Renaissance. We had stayed at another hotel in downtown Vancouver, and it was more spacious than the Renaissance.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Alberta

3 nights while house hunting

Posted Aug 9, 2014
Pros: Location
Cons: Coffee should be complimentary in lobby
Location: Walks by water, close to train line.
A very good location for what we needed. Accommodation was excellent. Morning coffee should have been complimentary. I am an early bird so am up more than an hour before my wife. I went to the lobby to read and found it disappointing to have to pay $3 for a coffee from the concierge carafe. Having paid over $1,000 for our room, you would think it would be good business sense to offer a little back to the customers by way of 1 or 2 coffees a day. Furthermore, the hostess took liberty offering some patrons free coffee, pastries, fruit, etc. because "she had seen them there before" while I sat, day three, paying paltry amount but fuming due to principle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel for cruises

Posted Jul 10, 2014
Location: Great bars and shopping. The harbor is about 1.5 blocks away.
This hotel is about 3.5 blocks away from the cruise terminal. It was such an easy walk after getting off the boat. The location is right in the middle of shopping and eating too. We worth the stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Modern, Professional, and Great Location

Posted Jul 9, 2014
Pros: The staff was great, the location is better, and the rooms are very clean.
Cons: The pool is small, and there is only one small restaurant.
Location: The hotel is right near the shoreline, and is close to everything that is close to or within downtown. Walking distance to almost everything.
The Renaissance Vancouver Harbourside Hotel was a great place to stay for me, my wife, and two children (8 and 10 years old). The staff was courteous, eager to help, and they even added WIFI to our room at no additional charge simply because I asked. The location is central to many attractions (the aquarium for example) and the cruise ship pier (which is why we were there). Overall, the room was spacious and very clean. The pool is small, but they have a fitness room that is relatively nice. We were not there long, but we enjoyed ourselves in that small time-frame.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good locale

Posted Jun 30, 2014
Good location. Typical hotel for airline crew to crash and pre-cruise starting point so the lobby can often resemble human bumper cars. Staff were helpful but elevators were a disaster - not working properly going up when they should go down, not stopping at floors. Would recommend given location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent view of the harbour

Posted May 31, 2014
Pros: The position
Cons: Supply shower gel!!!
Location: Excellent location and so many things to do!
Great hotel and Alex, the Navigator, person who gave info for trips and where to go, was really terrific and knoweledgeable however the hotel could have supplied shower gel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to waterfront

Posted May 31, 2014
Clean and well maintained but overpriced and no complimentary internet.
2 out of 5
by A verified traveler

Poor! Would not recommend

Posted May 27, 2014
First impression, We drove up to valet, where they did not park our car for us, but only directed us to an underground parkade. I booked a hotel with a "Juliet balcony", upon check-in they told me these rooms didn't exist until I showed them my confirmation. They just made everything difficult. Entering the room, it smells like dirty feet. It's a lot smaller than the pictures look. When we left they charged us $30 a night for parking when the sign clearly said $15/night.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 27, 2014 on Hotels.com
Very nice Hotel.