Ratings based on 821 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from J

Posted Aug 23, 2014
The accommodations were very nice. The bed was very comfortable. I would stay here again. Loved the atmosphere in the bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel room and casino

Posted Aug 22, 2014
I made reservation for marina view suite room. After I get the resort, the staff gave me 5th floor, but I thought I need higher floor for seeing marina view, so I asked for it, and he gave 8th floor for me. The room was very nice and clean, but that marina view gave me a little bit of dissatisfaction because there was a big tree, blocking my sight. It was really okay, but a little of dissatisfaction. I'm just letting you know about their "marina view". Non-smoking casino was very nice, but if you think ones of Reno or Vegas, it will be too small for you. It is good to people, traveling Canada, because train station is linked with resort, so you can easily take a train to downtown Vancouver and quickshuttle because it comes to right at the hotel. Do not forget to bring your bathing suit! there is a small water slide at inside-pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel. Easy access for downtown and airport

Posted Aug 16, 2014
Had 2 night stay before flying home. Good comfortable hotel, staff friendly and efficient Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and cleanest as it can be

Posted Aug 2, 2014
Pros: The luxury and comfort, hot tub and pool.
Cons: Missing a good/fine restaurant in the casino. The food court is not at the standards of the luxury resorts.
Location: No much to do near by. Only the richmond centre mall, and The Keg restaurant. Other than that no much to do down by richmond.But the casino is a treat
The cleanest room, sky train at its door step, nice staff. We enjoyed our stay, the hot tub and the pool was awesome. Everything was just perfect, richmond is close to main streets and hwy that takes you everywhere from downtown Vancouver to different attractions. If you're new in town the staff will guide you to the right attractions in the area. The only missing is good restaurant for breakfast and diner. Nothing is eatable at the resort if you like fine food. We had to drive to The Keg for dinner every day and at Denny's and Chez Cora for breakfast! The should have at least a good restaurant for resorts guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Large casino resort right next to the Night Market

Posted Jul 26, 2014
Pros: Marina location & right next to the Richmond Night Market!
Cons: There is no guest parking close to the hotel during check-in (only valet) so we were not sure where to park at first when we arrived.
Location: Richmond Night Market, Skytrain that takes you right into the heart of Vancouver.
We did not expect the place to be so big! We loved the Marina view of our room, the friendly and helpful staff and the summer BBQ buffet at the restaurant. The room was excellent and the bed very comfortable. I was actually kind of depressed when I had to leave the place. There is also a very large Casino attached but we are not gamblers but it looked like everyone else were having fun!
3 out of 5
by A verified traveler from vancouver

One of the worst nights of my life.....

Posted Jul 22, 2014
Pros: The staff were nice
Cons: Almost everything!
Location: It's a casino by the airport......there isn't really anything near by
My daughter & I decided to start our vacation one day early as we had an early flight the next morning. It started when we checked in, after the suggested check in time of 4pm, and we were still kept waiting for another 30 mins. When we got to the room, there was still empty beer bottles from the previous tenant, and black mildew in the bathtub. Then we decided to order room service.....the food was wrong & cold! The only thing they got right was my 3am wake up call......I would NEVER stay here again!
5 out of 5
Recommended
for Families
by A verified traveler from Seattle, WA

Great indoor pool with slide

Posted Jul 7, 2014
Pros: Pool, room, location close to Richmond Night Market
Cons: Food options are really poor. Buffet, fancy restaurant and that is it.
Location: Richmond Night Market, lots of shopping and 2 malls are very close.
3rd time to this note. Family of 4 with 2 girls ages 11 and 8. We loved the indoor pool with water slide. They spent hours in the pool The 1 bedroom suite is fantastic, pull out couch for kids. The king size bed is really comfortable, we want to buy one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel nearby airport to stay at.

Posted Jul 7, 2014
Hotel was very comfortable, staff was very friendly. The restaurants were good and loved the outdoor patio.
3 out of 5
Recommended
for Everyone
by A verified traveler from M

Very nice room, clean and cfortable.

Posted Jul 4, 2014
The only thing I didn't like was when the staff woke me up and asked if I wanted umberellas when I didn't request them. Obviously had the wrong room. I was woken up again later by the doorbell but when I got there nobody was there. I would have put out a do not disturb sign but I couldn't find one.
4 out of 5
Recommended
for Families
by A verified traveler from Victoria, BC

Weekend concert.

Posted Jul 3, 2014
Pros: Loved the skytrain available right at the door. Kids loved the pool and waterslide.
Nice hotel, easy access to everything. Great to have the skytrain as an option into Vancouver Will stay at this hotel again next time.