Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
86% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary, alberta canada

Good area, the TV should have close captain CC

Posted Jun 22, 2015
Very nice area The TV should have close caption for the deaf Thank you
3 out of 5
by A verified traveler from oregon

Decent but nothing to rave about

Posted Jun 18, 2015
Room was ready for us at checkin at noon. Close to water front, clean and walking distance to BC Place but other than that not too exciting. Overpriced for what we got. Manager was very friendly and accommodating however.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

Nice enough

Posted May 31, 2015
The Robsonstrasse is a small hotel right in the heart of things in Vancouver, but with the lower rates of a hotel further away. It would have been good to know that they are in the midst of a renovation, but overall that wasn't a major inconvenience. The big issue was the lack of a stable, strong, WiFi connection. Today's hotel guests expect to be able to work, browse, watch movies, etc., in their devices and this was nearly impossible here. I hope they also intend to address the dates decor as a part of the ongoing reno. Everything is straight out of the 90's.
Comment from Hotel Management
Jun 5, 2015 by Kar, Hotel Management
I recall this guest and I having this similar conversation. He was receiving 27 Mbps speed rate on his I-phone. The Sonic wall WI-Fi system allows you access our high bandwidth speed for a maximum of 30 minutes and then the user has to re-log into the system The re-logging prevents the hotel guest downloading or data steaming movies and over utilizing band width speed and inconvenience our other guests of a slow down in speed. Since we implement this new system which provides 200 Mbps bandwidth speed and at any WI-Fi modem you will receive minimum 27 - 54 Mbps bandwidth speed
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Ok experience

Posted Feb 12, 2015
The staff is friendly, the facility is old and need upgrading or reduce their rate to match its condition. Still an effort from staff to keep it clean and mantain shows out. That was good. The hotel is well located in Robson street. In general it was an ok experience.
Comment from Hotel Management
Apr 23, 2015 by Kar, Hotel Management
We have made many upgrades to enhance our rooms, made the free Wi-Fi speed more consistent and continuous without signal interruption or degradation . At any given point there is 65Mbps transfer speed from our 200Mb LAN line in. The building may be old, built in the 1964, but has been modernized with sprinklers system,and has been going through an extensive series of renovation upgrades throughout the continuing years. Our regular rates are quite reasonable and offer value . The rates fluctuations that guest(s) express concern over are based on market demands (i.e. conventions,concerts, events, etc ) for rooms in the downtown Robson St location. We do however offer free room upgrades to offset the escalating market demand rate
3 out of 5
Recommended
for Everyone
by A verified traveler from BC

It's OK

Posted Dec 5, 2014
Pros: Location was right downtown.
Cons: the décor and the bed (it was a bit hard)
Location: Great location
Needed a room in Vancouver on Grey Cup weekend and could only find this one.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Staff was amazing and super helpful and nice. Gave us tips on where to go and was extremely helpful.
Comment from Hotel Management
May 16, 2015 by Kar, Hotel Management
We appreciate the comments and love to enhance the guests holiday experience
1 out of 5
Recommended
for Business Travelers
by A verified traveler

dated and dirty

Posted Sep 15, 2014 on Hotels
Duct tape on the box spring, dusty worn and dated furniture, old frayed carpet, musty smell.
Comment from Hotel Management
Jan 17, 2015 by Karim, Hotel Management
I am sorry this comment does not describe our rooms, we are on a quarterly basis inspected for cleanliness, maintenance and comfort requirements. We would NEVER rent a room as described by this person.
2 out of 5
by A verified traveler from vancouver

It was a dissonance experience

Posted Sep 14, 2014
This place was expensive and noisy , to be honest , I was practically kept all night due to noice outside of the building... The beds were not that comfortable, and there wasn't even proper hand soap for you to wash your hands . It's good point though , it's staff were really friendly and praticlally treats you like a family . However , other than it's location wise , I would not reccomend staying here unless you do not have a choice .
Comment from Hotel Management
Mar 6, 2015 by Kar, Hotel Management
I appreciate the positive comment about the staff. We cannot control the noise outside of the building. We are located in the heart of downtown Vancouver ( Robson St ) .I wish the guest had mentioned the noise complaint during his stay here , we could have contacted the police for assistance relating to the noise outside the building
3 out of 5
Recommended
for Personal Event
by Kerry from Australia

Mixed but good

Posted Sep 9, 2014 on Hotels
Hotel obviously undergoing improvements so in a mess but our room was perfect and the service was exceptional and very friendly. Location couldn't have been better
Comment from Hotel Management
Jan 17, 2015 by Karim, Hotel Management
We have been expanding our breakfast room and as such certain underground secured parking stalls have become occupied by furnishings,debris material, however, none of the guest rooms or common area are affected by this. Please accept our sincere apologize for the unsightly mess during this improvement project .
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2014 on Hotels