Ratings based on 1,636 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2015
Nice place to stay when you are off to the canucks game
3 out of 5
by A verified traveler

Noisy Ice machine

Posted Jan 27, 2015
Pros: location
We were unable to have side by side rooms for our large family, the ice machine and its visitors were a problem until 3:30 am, keys stopped working twice, pool change rooms not cleaned on a busy weekend.
3 out of 5
by A verified traveler

OK hotel close to Rogers Arena and BC Place

Posted Jan 26, 2015
Cons: Up the cleaning standards
Location: Near Rogers Arena, BC Place for sports events, concerts, etc
The check in process was slow. The floor space under the head of the bed was unclean, empty water bottle and other litter, dusty. The bed itself was clean and comfortable and the bathroom was clean. Handy to Moxies in the same building.
2 out of 5
by A verified travelerfrom Seattle, WA

Value hotel has lost its appeal

Posted Jan 20, 2015
Pros: Location. Close to Stadiums and SkyTrain.
Cons: Fire front desk manager (Andrew Craig) and find someone who believes in customer service.
Location: Yaletown is very close and has ample restaurants and fun bars.
We used to really enjoy this hotel but management has really let this property go downhill. From getting attitude from the shift manager for asking for courtesy toothpaste, to twice-broken hairdryers to broken furniture, to failing to deal with loud guests at 3am, it just seems that management doesn't care any more.
4 out of 5
Recommended
for Everyone
by A verified traveler

The game

Posted Jan 17, 2015
Pros: close to the game
Cons: cleaner room
Location: great
had a great time, but the ice machine on our floor didn't work
2 out of 5
by A verified travelerfrom BC

Close to arena, but not that clean.

Posted Jan 17, 2015
Like the location, the cleanliness was not excepibe!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, BC

Pet friendly

Posted Jan 15, 2015
Pros: Close to downtown, BC place and Rogers Arena.
Cons: Would have been nice to have continental breakfast included.
We stayed for two nights. The hotel was under renovations so our room was a bit noisy. Would have been nice to have a green area close by for our dog but over all our stay was enjoyable. Nice to have pet friendly rooms. Will stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

convenient location.

Posted Jan 15, 2015
Very close to subway station and downtown of Vancouver. It was convenient location.But Bathroom didn't come hot water long times. Also didn't drain on a bathtub. I think just only my room problem.
3 out of 5
by A verified travelerfrom calgary

average

Posted Jan 13, 2015
Pros: location
ok for a single night stay but would not recommend an extended stay. rooms need major updating. when the ice machine in the hall kicked in it sounded like a freight train. walls are thin. great location though for concerts and sporting events.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel but needs updating. A little tired.

Posted Jan 13, 2015
Pros: Close to arena
Cons: Updating room and furnishings
Location: Hockey, concerts, shopping and restaurants
Close to arena. Centrally located to everything. Check in time is a bit late for anyone showing up for concerts or games.