Ratings based on 758 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel with shuttle to airportPosted Dec 19, 2014
The pool was warm and clean w early and late hours. The restaurant was good and i felt comfortable as a single female
for Everyoneby A verified travelerfrom Kelowna, BC
Jump-off point to YVRPosted Dec 16, 2014
Pool area has excellent waterside. My kids and I had alot of fun!
for Everyoneby A verified travelerfrom victoria, bc
Perfect "Pit Stop" acommodation.Posted Dec 14, 2014
Whether it's a stop over between flights from YVR or looking for good price/above average rooms, this is our hotel choice in Vancouver.
for Everyoneby A verified traveler
near airport with shuttle servicePosted Dec 12, 2014
I booked in after 11 pm and found that no food was available in the hotel so had to go to nearby Denny's restaurant which is not what I wanted to eat when hungry and tired. Particularly when a glass of wine would have been nice to have. Otherwise comfortable and big sprawling hotel.
by A verified travelerfrom London, Ontario
Not so go resort hotel near the airportPosted Dec 3, 2014
Pros: I would not return to this hotel and I would be leery of all Sandman hotels.
Cons: See above. A maintenance staff that showed some pride and a management that would fix such obvious problems and show some pride.
Location: Near the airport which was convenient and near the casino. A short drive brought you into the city.
There is a decided lack of maintenance through the entire hotel. The halls were constantly dirty with used dishes, towels and paper through the entire site. There were 2 buckets collecting leaking water with several panels that were collapsing but no workers ever showed up to repair the problem. The ice machine was out of service my entire stay and nobody ever showed up to repair it. The staff at the front desk were very aloof and couldn't make the effort to even greet people or ask how things were. The last day there was no hot water to shower. I called the service number but did not get an answer. The hallway were cold. At 4 AM every morning came the sound of somebody on the floor above urinating into the toilet as though there was no sound proofing between floors
for Everyoneby A verified travelerfrom White Rock, BC
Good hotel!Posted Dec 1, 2014
Pros: Location, Location, Location
Location: Need a vehicle to get to sky train (4 mins away). Ikea (5 mins away) Costco (3 mins away) Airport (7 mins away) Downtown 20 mins via skytrain.
Good hotel, close to the airport, and skytrain (though you need a taxi or car to get to the station). I have stayed here a number of times, always have a top floor room, ending in 03-06 which seems to have the best views and be away from the traffic of the highway. This time was put in a lower floor room facing the highway, they changed the room for us, to one facing due east but the room, but it wasnt cleaned properly, there was old coffee in the pot and the shampoo had been used. The heat/air con stayed on clanking away all night giving off no heat.(Since, I was only here 1 night, I couldn't be bothered to address this with the staff as I wasnt in the room for the day and at 11:30pm didnt want to change to another room due to the heater problem) So this wasnt the best room, BUT due to past staying here I would still recommend it just ask for a higher floor facing north or north west in the tower! Also, the gift shop is pretty good (shockly proces are pretty good) and the food at CHOP and service was great. Overall I recommend this (Plus check with the hotel about long term parking if you are travelling) they have a pretty good set up with that! Happy travels.
for Everyoneby A verified travelerfrom fort mcmurray
Close to yvrPosted Nov 23, 2014
Fast shuttle service Bathtub plug did not work Room was ground floor and quiet
by A verified travelerfrom Gibsons BC
room dark and cold upon enteringPosted Nov 16, 2014
Location: close to the airport
Arrived late at night tired and hungry, no offer of assistants. in Columbia tower to the right was told at reception. the heating was on, set to 22 but in the AM the room was still 16 fan going all night. Cobwebs above bed, bathroom floor needed attention, cleaning and repair. Only two sugar and two coffee whiteners in the room not enough for a second cup in the AM
for Everyoneby A verified travelerfrom Victoria, BC
Multiple StaysPosted Nov 13, 2014
Pros: Location & service
Cons: Nothing. Fair value.
Location: Easy access to airport. Shopping at IKEA or COSTCO
I have stayed here on a number of occasions. Excellent location close and easy access to the airport and major transportation routes. Very clean hotel, spacious rooms and wifi.
by A verified travelerfrom Sunshine Coast
Hotel Close to YVRPosted Nov 5, 2014
Pros: Close to Vancouver Airport, shuttle service was prompt and rates were reasonable.
Cons: Refurbish the room.
Location: Close to YVR.
Service from the shuttle driver and Front Desk was very good, but we were disappointed in the condition of our room. The room was tired - cracked sink, broken frame around mirror, buckled carpet that looked dirty. Also the air conditioning unit was very noisy, keeping us awake even after travelling for 24 hours!