Ratings based on 631 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect place to stay after a long flight

Posted Aug 28, 2014
Pros: Clean comfortable and close to airport. I can see staying here for a few days to break up a very long journey (like Australia)
Arrived late evening in Vancouver and hotel was nice and close to airport. It is very comfortable and spacious. We had a nice balcony looking at the mountains, which was nice to drink our coffee on in the morning (we were still working on EDT) while the kids slept. The kids had a nice swim in the morning before we embarked on our BC adventure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Thibodaux,La.

Free shuttle to airport.

Posted Aug 26, 2014
Cons: Needs hair dryer in bathroom.
Location: Great location to airport with IHOP and Denny's within walking distance.
Very nice accommodations. Only negative was no hair dryer in the room. Excellent choice for someone flying out of YVR.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good airport hotel

Posted Aug 25, 2014
I like the convenience of the airport shuttle and the price was good.
2 out of 5
by A verified traveler from richmond

Horrific experience

Posted Aug 25, 2014
3 light bulbs not working. Faucet was lose. The mirrors wooden frame was rotting. The hotel needs
2 out of 5
by A verified traveler from Kamloops

Disappointing experience

Posted Aug 24, 2014
Pros: Nothing
Cons: Train staff to be customer oriented, train cleaners to clean the rooms (including balcony), fire the current Quality control manager...or hire 1.
Staff in the lobby not very friendly, bathroom was not clean, air conditioning was not working, balcony was disgusting, mattresses were way to soft. Overall, money down the drain and I would never return to this hotel.
1 out of 5
by A verified traveler from Lynnwood

Old, smelly hotel with terrible service

Posted Aug 23, 2014
When I booked this hotel, I expected good service out of it. It's a huge hotel, and it's Sandman, how terrible can it be?? Oh I was so wrong. The hotel is so old, smell musty all over and the worse, everything is broken, the AC on the entire floor, their hot tub, and the shower head in our room. Our room didn't have AC and when I complained, they brought me a huge lousy fan... We have to sleep like that, door open, lousy fan... I couldn't believe that was the hotel we paid for. And the worse of all, terrible customer service. They were not sorry instead they gave me voucher to Denny, not for a full meal but for $7.50 off, really? Really? $7.50 and I had to deal with no AC?? I don't freaking eat at Denny and I don't need that voucher. Give me good service for the price I paid, period! Never come back to this hotel and I hope no one else makes the same mistake like I did. Thanks for reading.
2 out of 5
by A verified traveler

Dissapointing

Posted Aug 18, 2014
Hotel is dated and is in need of a remodel. AC temperature is set to one temperature and during the stay wasn't working properly. The mattress was also too soft. Overall, a disappointing stay. I would not use this hotel again.
1 out of 5
by A verified traveler

A big disappointment

Posted Aug 18, 2014
The shuttle guy was nice The out side looked great. Lobby was nice The room was crap, bathroom discusting and falling apart
2 out of 5
by A verified traveler from Vancouver, British Columbia

Close to airport

Posted Aug 15, 2014
The staff was nice and friendly but you can tell there is poor management. We had to ask for 2 extra washcloths nearly everyday, we were four 2 adults 2 children. Room was not cleaned well, felt like staff rushed to clean room, didn't feel totally clean. The hotel needs to be renovated, didn't feel modern at all. I would not stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney, Aus

Nice hotel. Close to airport with free shuttle.

Posted Aug 14, 2014
Great pool for kids. Close to food. got an early checking which was amazing when travelling from Australia!